Trying to order on Amazon without free Prime trial

Newcad

I got that when placing an order the other week.

There is no obvious 'decline' button, but there is usually a faint text saying something like 'No thanks' or 'Not now' that I clicked to decline the Prime trial.
It doesn't stand out and is not very obvious at all, you have to know to look for it.
There are different ones, but something like this although often not even as obvious as this one:

PS. I have in the past accepted the Prime offer and then just canceled it after my order was delivered free the next day.

[Deleted User]

Newcad said:

I got that when placing an order the other week.

There is no obvious 'decline' button, but there is a faint text saying something like I ticked'No thanks' or 'Not now' that I clicked to decline the Prime trial.
It doesn't stand out and is not very obvious at all, you have to know to look for it.
There are different ones, but something like this although often not even as obvious as this one:

PS. I have in the past accepted the Prime offer and then just canceled it after my order was delivered free the next day.

I ticked to say 'No thanks' and on the check out page next, Newcad, there was a blue box telling me I was on the Amazon Prime free trial - there was no way of cancelling it otber than to cancel the order.

When Amazon requested it, I sent the screenshot with the blue box clearly visible.  They accepted this, said it was a technical error and would fix it.  I have to reorder in 24 hours.

victor2

Deleted_User said:
....

When Amazon requested it, I sent the screenshot with the blue box clearly visible.  They accepted this, said it was a technical error and would fix it.  I have to reorder in 24 hours.

That is a strange one, but at least Amazon recognise it, and I would be inclined to place the order with the free trial.
As soon as the order is placed, you should be able to cancel your Prime membership in your account, which will be confirmed by email and you'll still have Prime membership for 30 days

TELLIT01

Any time I've ordered anything on Amazon it certainly does everything possible to push you to accept the free trial,but there is/was an option in small print to continue without Amazon Prime.

I've just raised a dummy order on Amazon and the OP seems to be correct.  There is no way to decline the free offer.  You do have to go in after the event and cancel. 

[Deleted User]

 I ticked the 'No thanks' box, TELLIT01, and, every time on the check out page next, there was a blue box confirming the free Amazon Prime offer was activated.  There was no way of refusing it and,  I cancelled the order and eventually contacted Amazon.

Amazon confirmed it was a technical error.  I have been advised by Amazon order after 24 hours (from yesterday evening) and it will have been fixed by then.

I really do understand that I could have ordered then cancel the free trial offer - but I just wanted to order 'normally' without the trial offer.

SteveJW

Deleted_User said:

Newcad said:

I got that when placing an order the other week.

There is no obvious 'decline' button, but there is a faint text saying something like I ticked'No thanks' or 'Not now' that I clicked to decline the Prime trial.
It doesn't stand out and is not very obvious at all, you have to know to look for it.
There are different ones, but something like this although often not even as obvious as this one:

PS. I have in the past accepted the Prime offer and then just canceled it after my order was delivered free the next day.

I ticked to say 'No thanks' and on the check out page next, Newcad, there was a blue box telling me I was on the Amazon Prime free trial - there was no way of cancelling it otber than to cancel the order.

When Amazon requested it, I sent the screenshot with the blue box clearly visible.  They accepted this, said it was a technical error and would fix it.  I have to reorder in 24 hours.

I have had similar issues when using a phone or tablet and sometimes when using Firefox
Using a different browser usually cures the problem

Steve

TELLIT01

Deleted_User said:

I really do understand that I could have ordered then cancel the free trial offer - but I just wanted to order 'normally' without the trial offer.

I wasn't suggesting that it is acceptable to have to cancel something you didn't want in the first place.  I was merely pointing out that what you had said really was the case.

libra10

I agree that Amazon push their free Prime offer, and it's difficult to see the opt out button.

I find the easiest way to navigate the maze is to order using my PC rather than a mobile gadget.

[Deleted User]

True to their word, and after waiting the suggested 24 hours for the technical error to be fixed, I'm pleased to have been able to  order the item on Amazon today without accepting the Amazon Prime Delivery free trial.

I had to untick the free Amazon Prime trial offer on every page including also having to deselect Amazon Prime delivery at the very end prior to buying/paying.

twopenny

I've been reading because I used to be a fan of Amazon as easy to use but rarely use it now.
I first inadvertently clicked on the Amazon Prime because of the way it was placed but after a kerfufle to get it cancelled and refunded they did.
Next came a very wrong delivery which required the return to be taken 18miles to a depot during lockdown/unable to scan the returns label/getting to a library for advice and printing a label and post office.
Now i think I'm ordering with free delivery and its not.
So now I've stopped using it.

Not sure what marketing advice they are being given but it does drive customers elsewhere.