We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Can't get Freeview on

Options
Hi I was wondering if anyone could help please.(technophobe)

I moved place recently and brought along my Samsung TV from 2015.

Broadband went live today (sadly copper not optic). I plug in aerial cable to the relevant socket.

TV works and smarthub works with autoscan I did (iPlayer etc there) adgrr connecting the broadband.

101 etc and other hd channels showed a blank black page.

I rescanned and now pressing channel 101 just takes me back to 1.

How on earth do I get it to work?

I had to get a coaxial TV aerial connector if that is an issue. The new router is in the hallway (there are master sockets also near the TV and bedroom).

There was no issue accessing Freeview with this TV in my previous place which is not far from here.

I tried to call Freeview but they were closed.

To avoid buying a box, firestick etc, is there anything I can do?

I don't have cable or sky TV.

Thanks 
«134

Comments

  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Freeview, including HD, doesn't need internet and a router to work. Only an aerial is needed. Are you sure it's fine? If it worked, why did you need a new connector?
  • mi-key
    mi-key Posts: 1,580 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Its possible the aerial socket you are plugging into isn't actually connected to the aerial on the roof. 
  • monaymadlol
    monaymadlol Posts: 448 Forumite
    Fifth Anniversary 100 Posts Name Dropper
    grumbler said:
    Freeview, including HD, doesn't need internet and a router to work. Only an aerial is needed. Are you sure it's fine? If it worked, why did you need a new connector?
    I needed a new connector because my existing one wouldn't go into the aerial socket, male and male or female and female, or whatever, does that make sense?

    I thought for Freeview you need internet? The Freeview website I'm sure states that? 
  • monaymadlol
    monaymadlol Posts: 448 Forumite
    Fifth Anniversary 100 Posts Name Dropper
    mi-key said:
    Its possible the aerial socket you are plugging into isn't actually connected to the aerial on the roof. 


    Would I not then be able to access standard definition terrestrial TV if that was the case?
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    grumbler said:
    Freeview, including HD, doesn't need internet and a router to work. Only an aerial is needed. Are you sure it's fine? If it worked, why did you need a new connector?
    I needed a new connector because my existing one wouldn't go into the aerial socket, male and male or female and female, or whatever, does that make sense?

    I thought for Freeview you need internet? The Freeview website I'm sure states that? 

    "Channel availability subject to geographic location and coverage. Aerial upgrade and/or receiver may be required. A minimum broadband speed of 2Mbps is required to watch catch up and on demand services – this will count towards any monthly broadband data allowance." - https://www.freeview.co.uk/

    There is Freeview Play that  works through internet, without an aerial.

  • monaymadlol
    monaymadlol Posts: 448 Forumite
    Fifth Anniversary 100 Posts Name Dropper
    grumbler said:
    Yes I tried that earlier, I'm not getting the HD channels, 101 etc only SD
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Is it that you are not getting or the checker says that you cannot get them?
  • mi-key
    mi-key Posts: 1,580 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    grumbler said:
    Yes I tried that earlier, I'm not getting the HD channels, 101 etc only SD
    Ah is your TV a smart one with the freeview built into it? If it is it could be that its not connecting up to your internet service, so may need resetting as the settings will be different than those in your old house. 
  • monaymadlol
    monaymadlol Posts: 448 Forumite
    Fifth Anniversary 100 Posts Name Dropper
    grumbler said:
    Is it that you are not getting or the checker says that you cannot get them?
    Former - checker says I can get BBC 1,2 etc HD but I can't 
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.6K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.