rejecting Peugeot boxer

gavino76

Hello guys.

I bought a van a few days short of 6 months ago and i am having many problems with it. i intend to reject it, and i have drafted a letter, i wonder if anyone could run an eye over it first please? to check if its ok?im going to send it to customer care, and cc in the finance company. thanks!!

hello 

 

In october 2022 i purchased a peugeot boxer online from you shortly before i went abroad. The sales team reassured me that the vehicle would be delivered in “showroom condition” The van was delivered looking immaculate, photos were sent from my friend who took delivery.  However, when i returned i was surprised to find a dent and scratch on the side loading door, with damage underneath the side door, none of which was advertised, or mentioned prior to the sale. 

 

over the past 6 months, a number of issues have also arisen, meaning that under consumer rights laws i have the right to reject the vehicle for a full refund as it is not fit for purpose. 

 

The issues are as follows: 

 

The van has been also been pulling to the left intermittently, and after having to take time off work to go to an alignment centre, the tracking was found to be perfect. After taking more time off work to take the van into peugeot basildon, they could not find a problem with the steering , not even having test driven it. Im certainly not happy at having to waste time trying to find a problem with a £20,000 van.

 

The temperature gauge shoots up the max, the van jerks, and an error message of “radiator temperature fluid high” shows.  Basildon diagnosed a fault and a new clutch switch at a cost of £210 is required.

 

The DAB radio and controls are faulty and basildon have quoted approximately £1715 for parts and labour to replace.

 

The air con does not work.

 

The brakes have been squealing since the day of delivery.

 

Both headlights went out whilst driving on the motorway at 530am in complete darkness. a bulb has been replaced at my own time and expense and has gone out again and not been touched since.

 

On the day of delivery the wheels looked perfectly clean and tidy, however, all 4 are now rusting heavily and also flaking. So the wheels are either terrible quality or your dealership has gone to great lengths to deliberately hide the rust from me prior to the sale.

 

There is a loud, incessant plastic rattling sound which has been present since the day of delivery and is slowly driving me crazy, and basildon were unable to find the problem.

 

the plastic trim on the dashboard is now loose and vibrates frequently.

 

I have paid the best part of £20,000 for this van, and have been in and out of garages, time off work, and had to pay for a diagnostic fee. It is completely unacceptable.

 

Please let me know how you can help me with this matter.

 

thank you

 

gavino76

hi guys

i bought a van a few days short of 6 months ago and i wish to reject it. would someone be able to check this email for me before i send it to customer care at peugeot? and cc in the finance company.thanks

 hello 

 

In october 2022 i purchased a peugeot boxer online from you shortly before i went abroad. The sales team reassured me that the vehicle would be delivered in “showroom condition” The van was delivered looking immaculate, photos were sent from my friend who took delivery.  However, when i returned i was surprised to find a dent and scratch on the side loading door, with damage underneath the side door, none of which was advertised, or mentioned prior to the sale. 

 

over the past 6 months, a number of issues have also arisen, meaning that under consumer rights laws i have the right to reject the vehicle for a full refund as it is not fit for purpose. 

 

The issues are as follows: 

 

The van has been also been pulling to the left intermittently, and after having to take time off work to go to an alignment centre, the tracking was found to be perfect. After taking more time off work to take the van into peugeot basildon, they could not find a problem with the steering , not even having test driven it. Im certainly not happy at having to waste time trying to find a problem with a £20,000 van.

 

The temperature gauge shoots up the max, the van jerks, and an error message of “radiator temperature fluid high” shows.  Basildon diagnosed a fault and a new clutch switch at a cost of £210 is required.

 

The DAB radio and controls are faulty and basildon have quoted approximately £1715 for parts and labour to replace.

 

The air con does not work.

 

The brakes have been squealing since the day of delivery.

 

Both headlights went out whilst driving on the motorway at 530am in complete darkness. a bulb has been replaced at my own time and expense and has gone out again and not been touched since.

 

On the day of delivery the wheels looked perfectly clean and tidy, however, all 4 are now rusting heavily and also flaking. So the wheels are either terrible quality or your dealership has gone to great lengths to deliberately hide the rust from me prior to the sale.

 

There is a loud, incessant plastic rattling sound which has been present since the day of delivery and is slowly driving me crazy, and basildon were unable to find the problem.

 

the plastic trim on the dashboard is now loose and vibrates frequently.

 

I have paid the best part of £20,000 for this van, and have been in and out of garages, time off work, and had to pay for a diagnostic fee. It is completely unacceptable.

 

Please let me know how you can help me with this matter.

 

thank you

 

Grumpy_chap

Did you raise any of the concerns you mention with the supplying Dealer and / or the warranty, or did you just take the van to other garages for repair?

Is the van a business purchase?

gavino76

it is a business purchase on finance
i did mention the problems present at the time 
the van has only been to Peugeot garages
more problems occurred during the next 6 months

Money_Grabber13579

I’m not sure about the first bit. You say it was delivered in immaculate condition and have photos to prove but you then found it damaged when you returned home - not sure why that is Peugeot’s fault?

You will also be asked whether you are purchasing for business or personal use as that will affect the rights that you have.

eskbanker

gavino76 said:

would someone be able to check this email for me before i send it to customer care at peugeot?

[...]

After taking more time off work to take the van into peugeot basildon, they could not find a problem with the steering 

Who did you buy the van from?  You're implying that you're sending an email to the manufacturer, but your consumer rights are against the retailer, and if you bought it from Peugeot Basildon (and plan to send the email to them), why refer to them as 'they'?  If you bought it from someone else, you'd obviously have been expected to take it back to them instead?

sheramber

 However, when i returned i was surprised to find a dent and scratch on the side loading door, with damage underneath the side door, none of which was advertised, or mentioned prior to the sale. 

Nor by your friend who took delivery and sent you photographs.

TadleyBaggie

Duplicate thread:

https://forums.moneysavingexpert.com/discussion/6441810/rejecting-peugeot-boxer#latest

GrumpyDil

As it was a business purchase the consumer credit act does not apply which means you will likely have a very hard time trying to reject the van.

Muskey

This is a duplicate posting from the motoring board and concerns a business purchase, so no consumer rights are involved.

sevenhills

I understand that you must give the dealer a reasonable chance to fix the faults. Have you done that?