TalkTalk added some boost nonsense for calls when I neither use phones, nor did I ever request it?

questionings

Is this legal? Surely it's fraud? And recently they cut me offline, which is the only service I do use, because I refused to pay for the boost nonsense!

Brie

You'll have to give us more info.  What do you mean by boost nonsense?  Do you mean they added something to your "plan" without your permission?  And then charged you for it??  Yes if you don't pay they are likely to cut your service but obviously you need to ensure you have complained and they have answered that and then you could escalate to the ombudsperson.

born_again

Well they have a easy way to cancel boosts

1. Login to My Account.
2. Choose Profile & Settings from the toolbar.
3. Select My Telephone Settings from the dropdown menu.
4. Choose the boosts you'd like to remove by unticking the boxes next to them.
5. When you're happy, scroll to the bottom of the page and choose the Update button.

Alderbank

born_again said:

Well they have a easy way to cancel boosts

1. Login to My Account....

But how easy is it to do this when the OP says 'they cut me offline' (whatever that means)?

Aylesbury_Duck

Alderbank said:

born_again said:

Well they have a easy way to cancel boosts

1. Login to My Account....

But how easy is it to do this when the OP says 'they cut me offline' (whatever that means)?

As easy as it was for them to post on here, I guess.

Alderbank

        

born_again

Alderbank said:

born_again said:

Well they have a easy way to cancel boosts

1. Login to My Account....

But how easy is it to do this when the OP says 'they cut me offline' (whatever that means)?

Well until Op comes back & explains a bit more, who knows. But given they posted here. They must be able to do it. 
So is cut off, as they have not paid?

robatwork

It's a shame your post was so short of detail - impossible to advise without more to go on.

However my personal list of customer service hell has talktalk in a healthy 2nd place, narrowly

1st Virgin Media
2nd TalkTalk
3rd Sky

questionings

Brie said:

You'll have to give us more info.  What do you mean by boost nonsense?  Do you mean they added something to your "plan" without your permission?  And then charged you for it??  Yes if you don't pay they are likely to cut your service but obviously you need to ensure you have complained and they have answered that and then you could escalate to the ombudsperson.

"Unlimited UK Calls Boost". And, yeah, supposedly it was free for however long, despite never asking for it, and then suddenly it wasn't free, but I only noticed some months later. I've been wrangling with them with complaints for about a week now... would it be timely now to go to the ombuds?

(Removed by Forum Team)

born_again said:

Well they have a easy way to cancel boosts

1. Login to My Account.
2. Choose Profile & Settings from the toolbar.
3. Select My Telephone Settings from the dropdown menu.
4. Choose the boosts you'd like to remove by unticking the boxes next to them.
5. When you're happy, scroll to the bottom of the page and choose the Update button.

I only noticed it was happening after some months, and now they keep refusing (although every different person a different version, being a shambles) to refund me. So, my question is about the legality about suddenly imposing some spurious thing to get more money than for many other months before.

Alderbank said:

born_again said:

Well they have a easy way to cancel boosts

1. Login to My Account....

But how easy is it to do this when the OP says 'they cut me offline' (whatever that means)?

Yep, it was a nightmare to do anything... the geniuses wanted me to pay by disabling my ability to pay, I swear. Some unsecured wifi connection, then, helped me... but I seriously hope no one notices it and steals my identity, or something... all due to TT's greed, goddammit... I got a connection now, though, and it's cancelled, but they refuse to refund me, so I'm on the verge of finding another provider...

born_again said:

Alderbank said:

born_again said:

Well they have a easy way to cancel boosts

1. Login to My Account....

But how easy is it to do this when the OP says 'they cut me offline' (whatever that means)?

Well until Op comes back & explains a bit more, who knows. But given they posted here. They must be able to do it. 
So is cut off, as they have not paid?

I refused to pay for this boost nonsense... they literally cut me off for a damn 16, when over many months they stole 90!

robatwork said:

It's a shame your post was so short of detail - impossible to advise without more to go on.

However my personal list of customer service hell has talktalk in a healthy 2nd place, narrowly

1st Virgin Media
2nd TalkTalk
3rd Sky

Their service is supposed to be positive? I just told them today that a circus is more organized than them (which, to be fair, choreography is key)... literally every single person says something different. Although, VM (ah, nevermind, that was BT that did the following, VM just didn't have coverage when I moved once...) was horrid when it came to moving houses... some years ago they made some mistake that supposedly was rare, and couldn't connect me again for some long time, so I just went to find another provider, then... to greedy TT...

Aylesbury_Duck

You have a strange interpretation of the words 'fraud' and 'harassment'.  You're not the subject of fraud or harassment. If you approach TalkTalk (or any business) chucking around words like that when they don't apply, you risk being ignored.

Just set out, in writing, factually and cutting out the drama, emotion and accusations, what's happened, why you believe it to be unfair and what resolution you're after.  If they continue to dig in, ask for a deadlock letter that you can take to the ombudsman.

goater78

It would have been in your original contract. You just didn’t bother reading it. Annoying I agree but it’s not fraud. 

Can’t remember if it is still the case but it used to affect your credit file if you had missed payments against a utility bill. Could lead to a CCJ this £16. 

Might be worth paying what you owe while you take this further.