TalkTalk added some boost nonsense for calls when I neither use phones, nor did I ever request it?

questionings

Yeah, and that's defending them... I mean, I guess next time I can be perfect and not only read the terms, but remember them a year or so later, so... until humans are perfected, I guess (which I'm sure you are...)

oldernonethewiser

questionings said:

Yeah, and that's defending them... I mean, I guess next time I can be perfect and not only read the terms, but remember them a year or so later, so... until humans are perfected, I guess (which I'm sure you are...)

You could ask for a diary for Christmas, and instructions on how to use it.

Pollycat

questionings said:

Yeah, and that's defending them... I mean, I guess next time I can be perfect and not only read the terms, but remember them a year or so later, so... until humans are perfected, I guess (which I'm sure you are...)

No.
It isn't.
It really isn't 'defending them'.

RefluentBeans

The thing is the onus is on people to read the contract they are signing up for. The contract should contain the same information as advertised, but in more detail. For example, if this offer was ‘Free for the first 12 months’ on the main page, the contract should say if you’re tied into paying for the rest of the contract after the 12 month offer (eg if the contract was for 18 months, you’d be tied into paying for the final 6 months). In the contract they should also have other terms about how to add or remove services. 

I don’t disagree that the plethora of ‘offers’ added make the services we sign up for confusing, and some of them, I personally feel, are verging on the edge of questionable from a legal point of view. But ultimately, the consumer has an obligation to read what they sign up for. With rights comes responsibilities - and I think asking someone to read something they are agreeing to isn’t actually a big ask. 

No one is defending the actions of the company, but they are providing actual advice from a consumer rights point of view - if you wanted to rant and let out frustrations, then there is a part of the forum for that. But this part of the forum gives practical advice on consumer rights issues. Sometimes, posters have misinterpreted their rights and think that this board will affirm they are always in the right, but people have to be realistic. The advice I see from last year seems respectful, with someone telling you how to cancel these add ons, and more advice telling you to basically pay in protest to prevent your credit file being affected, and a third piece of general advice to check the bills you receive for what you perceive as errors, as it can be an uphill battle to get a refund but cancelling is normally a smaller hill to climb. All of that advice is well intentioned, and I think, reasonable.