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Halifax Reward payment missing

24

Comments

  • surreysaver
    surreysaver Posts: 4,283 Forumite
    First Anniversary Name Dropper 10 Posts
    I got my £5 on 12th April as expected. I pay £500 to Skipton Building Society using my debit card 
    I consider myself to be a male feminist. Is that allowed?
  • dave_dph
    dave_dph Posts: 622 Forumite
    First Anniversary Combo Breaker Name Dropper 10 Posts
    I've queried the missing payment via online messaging, but the person I'm speaking to is just posting standard text / info from the website, not directly answering the query. Think I'll just wait to see if it's paid in May.
  • ForumUser7
    ForumUser7 Posts: 2,236 Forumite
    Second Anniversary 1,000 Posts Name Dropper Photogenic
    edited 15 April 2023 at 3:38PM
    dave_dph said:
    Winchmore_Hill_Shot said:
    over 30 mins on the phone trying to sort this out, got my rewards but no offer of goodwill.
    Was your debit card spend to a savings account?

    Savings accounts should be fine IMO - I paid £750 to Leeds BS by debit card this month, and my app tells me that I am on track for this month.

    Does it works by calendar month? So if I do another payment on 1st may, that’d work for the may requirement? (FP etc. too to do)

    Edit - I’ve just checked and it is calendar month. I was just curious as I opened it mid month, and apparently NatWest and RBS reward accounts operate by account month rather than calendar month (according to the agent I spoke to)
    If you want me to definitely see your reply, please tag me @forumuser7 Thank you.

    N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.
  • Bridlington1
    Bridlington1 Posts: 2,904 Forumite
    Second Anniversary 1,000 Posts Name Dropper Photogenic
    ForumUser7 said:
    dave_dph said:
    Winchmore_Hill_Shot said:
    over 30 mins on the phone trying to sort this out, got my rewards but no offer of goodwill.
    Was your debit card spend to a savings account?

    Savings accounts should be fine IMO - I paid £750 to Leeds BS by debit card this month, and my app tells me that I am on track for this month.

    Does it works by calendar month? So if I do another payment on 1st may, that’d work for the may requirement? (FP etc. too to do)

    Edit - I’ve just checked and it is calendar month. I was just curious as I opened it mid month, and apparently NatWest and RBS reward accounts operate by account month rather than calendar month (according to the agent I spoke to)
    That's not how its been in my experience. Both my Natwest and RBS accounts have gone by calendar month for the last year or so.
  • ForumUser7
    ForumUser7 Posts: 2,236 Forumite
    Second Anniversary 1,000 Posts Name Dropper Photogenic
    edited 15 April 2023 at 4:06PM
    Bridlington1 said:
    ForumUser7 said:
    dave_dph said:
    Winchmore_Hill_Shot said:
    over 30 mins on the phone trying to sort this out, got my rewards but no offer of goodwill.
    Was your debit card spend to a savings account?

    Savings accounts should be fine IMO - I paid £750 to Leeds BS by debit card this month, and my app tells me that I am on track for this month.

    Does it works by calendar month? So if I do another payment on 1st may, that’d work for the may requirement? (FP etc. too to do)

    Edit - I’ve just checked and it is calendar month. I was just curious as I opened it mid month, and apparently NatWest and RBS reward accounts operate by account month rather than calendar month (according to the agent I spoke to)
    That's not how its been in my experience. Both my Natwest and RBS accounts have gone by calendar month for the last year or so.
    Did you upgrade at the start of the month? Tbh, I wouldn’t put it past NatWest and RBS to have given me the wrong information again…
    If you want me to definitely see your reply, please tag me @forumuser7 Thank you.

    N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.
  • Bridlington1
    Bridlington1 Posts: 2,904 Forumite
    Second Anniversary 1,000 Posts Name Dropper Photogenic
    ForumUser7 said:
    Bridlington1 said:
    ForumUser7 said:
    dave_dph said:
    Winchmore_Hill_Shot said:
    over 30 mins on the phone trying to sort this out, got my rewards but no offer of goodwill.
    Was your debit card spend to a savings account?

    Savings accounts should be fine IMO - I paid £750 to Leeds BS by debit card this month, and my app tells me that I am on track for this month.

    Does it works by calendar month? So if I do another payment on 1st may, that’d work for the may requirement? (FP etc. too to do)

    Edit - I’ve just checked and it is calendar month. I was just curious as I opened it mid month, and apparently NatWest and RBS reward accounts operate by account month rather than calendar month (according to the agent I spoke to)
    That's not how its been in my experience. Both my Natwest and RBS accounts have gone by calendar month for the last year or so.
    Did you upgrade at the start of the month? Tbh, I wouldn’t put it past NatWest and RBS to have given me the wrong information again…
    One was around two weeks into the month, the other was in the final week of the month.

    My recommendation would be to link plum to one of them, set the 2 plum DDs to be taken around 27th and upgrade the account around 24th (if you haven't already). This way you'll get the full £5 in rewards for April whilst only paying a weeks worth of fees for the first month (roughly 50p vs the usual £2 monthly fee).
  • ForumUser7
    ForumUser7 Posts: 2,236 Forumite
    Second Anniversary 1,000 Posts Name Dropper Photogenic
    Bridlington1 said:
    ForumUser7 said:
    Bridlington1 said:
    ForumUser7 said:
    dave_dph said:
    Winchmore_Hill_Shot said:
    over 30 mins on the phone trying to sort this out, got my rewards but no offer of goodwill.
    Was your debit card spend to a savings account?

    Savings accounts should be fine IMO - I paid £750 to Leeds BS by debit card this month, and my app tells me that I am on track for this month.

    Does it works by calendar month? So if I do another payment on 1st may, that’d work for the may requirement? (FP etc. too to do)

    Edit - I’ve just checked and it is calendar month. I was just curious as I opened it mid month, and apparently NatWest and RBS reward accounts operate by account month rather than calendar month (according to the agent I spoke to)
    That's not how its been in my experience. Both my Natwest and RBS accounts have gone by calendar month for the last year or so.
    Did you upgrade at the start of the month? Tbh, I wouldn’t put it past NatWest and RBS to have given me the wrong information again…
    One was around two weeks into the month, the other was in the final week of the month.

    My recommendation would be to link plum to one of them, set the 2 plum DDs to be taken around 27th and upgrade the account around 24th (if you haven't already). This way you'll get the full £5 in rewards for April whilst only paying a weeks worth of fees for the first month (roughly 50p vs the usual £2 monthly fee).
    That's a really good idea!

    My Revolve and Adapt accounts cannot manage direct debits, so I upgraded the revolve to a select, and I will upgrade the adapt to a select shortly.

    I have set direct debits to come from the RBS select every other Tuesday, beginning in may, so I will set plum on NatWest.

    Do you get the plum direct debit paid into an 'interest pocket' or into their investment service please? I would just be looking to hold it as cash, and get it withdrawn almost right away.

    Also do you have to let plum view everything by open banking? 

    And then how many different accounts can you get to take direct debits to the same plum account please? It just seems odd that they allow 2 direct debits on the same day, so I'm wondering if this another feature too - I could then upgrade both NatWest and RBS on the same day and possibly link both - that way I'd get the reward for RBS too for this month
    If you want me to definitely see your reply, please tag me @forumuser7 Thank you.

    N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.
  • D924
    D924 Posts: 88 Forumite
    First Anniversary Name Dropper 10 Posts
    I didn't get mine either.

    I just pay by card into my Revolut so prefer not to make a fuss about it. It's showing as tracked for April already.
  • Bridlington1
    Bridlington1 Posts: 2,904 Forumite
    Second Anniversary 1,000 Posts Name Dropper Photogenic
    ForumUser7 said:
    Bridlington1 said:
    ForumUser7 said:
    Bridlington1 said:
    ForumUser7 said:
    dave_dph said:
    Winchmore_Hill_Shot said:
    over 30 mins on the phone trying to sort this out, got my rewards but no offer of goodwill.
    Was your debit card spend to a savings account?

    Savings accounts should be fine IMO - I paid £750 to Leeds BS by debit card this month, and my app tells me that I am on track for this month.

    Does it works by calendar month? So if I do another payment on 1st may, that’d work for the may requirement? (FP etc. too to do)

    Edit - I’ve just checked and it is calendar month. I was just curious as I opened it mid month, and apparently NatWest and RBS reward accounts operate by account month rather than calendar month (according to the agent I spoke to)
    That's not how its been in my experience. Both my Natwest and RBS accounts have gone by calendar month for the last year or so.
    Did you upgrade at the start of the month? Tbh, I wouldn’t put it past NatWest and RBS to have given me the wrong information again…
    One was around two weeks into the month, the other was in the final week of the month.

    My recommendation would be to link plum to one of them, set the 2 plum DDs to be taken around 27th and upgrade the account around 24th (if you haven't already). This way you'll get the full £5 in rewards for April whilst only paying a weeks worth of fees for the first month (roughly 50p vs the usual £2 monthly fee).
    That's a really good idea!

    My Revolve and Adapt accounts cannot manage direct debits, so I upgraded the revolve to a select, and I will upgrade the adapt to a select shortly.

    I have set direct debits to come from the RBS select every other Tuesday, beginning in may, so I will set plum on NatWest.

    Do you get the plum direct debit paid into an 'interest pocket' or into their investment service please? I would just be looking to hold it as cash, and get it withdrawn almost right away.

    Also do you have to let plum view everything by open banking? 

    And then how many different accounts can you get to take direct debits to the same plum account please? It just seems odd that they allow 2 direct debits on the same day, so I'm wondering if this another feature too - I could then upgrade both NatWest and RBS on the same day and possibly link both - that way I'd get the reward for RBS too for this month
    Plum goes into the savings pocket. Just log into the app, click "pocket" followed by "deposit", then deposit by DD, repeat immediately after and voila you'll have 2 DDs that will go out the same day. It takes about a week or so for the DD to be collected but if I recall correctly my first plum DD took slightly longer so I'd be tempted to do a couple of DDs every other day for the next week to make sure as if you upgrade the account on say 24th April, it'll be 25th/26th by the time they've upgraded it so you'll only have a 3-4 day window for the DDs to go out. You can set it to do weekly deposits but I just find it simpler to do 2 manual DDs of £2 in one go. 

    Yes everything gets seen.

    You can link multiple accounts to plum but can only take DD deposits from one account.

    I would still upgrade RBS this month. You'll get £1 for logging into the app in April so as long as you have 2 DD going out of RBS next month, which you have, you'll be up as you'll only pay around 50p in fees for April if you upgrade in the final week of the month.
  • ForumUser7
    ForumUser7 Posts: 2,236 Forumite
    Second Anniversary 1,000 Posts Name Dropper Photogenic
    Bridlington1 said:
    ForumUser7 said:
    Bridlington1 said:
    ForumUser7 said:
    Bridlington1 said:
    ForumUser7 said:
    dave_dph said:
    Winchmore_Hill_Shot said:
    over 30 mins on the phone trying to sort this out, got my rewards but no offer of goodwill.
    Was your debit card spend to a savings account?

    Savings accounts should be fine IMO - I paid £750 to Leeds BS by debit card this month, and my app tells me that I am on track for this month.

    Does it works by calendar month? So if I do another payment on 1st may, that’d work for the may requirement? (FP etc. too to do)

    Edit - I’ve just checked and it is calendar month. I was just curious as I opened it mid month, and apparently NatWest and RBS reward accounts operate by account month rather than calendar month (according to the agent I spoke to)
    That's not how its been in my experience. Both my Natwest and RBS accounts have gone by calendar month for the last year or so.
    Did you upgrade at the start of the month? Tbh, I wouldn’t put it past NatWest and RBS to have given me the wrong information again…
    One was around two weeks into the month, the other was in the final week of the month.

    My recommendation would be to link plum to one of them, set the 2 plum DDs to be taken around 27th and upgrade the account around 24th (if you haven't already). This way you'll get the full £5 in rewards for April whilst only paying a weeks worth of fees for the first month (roughly 50p vs the usual £2 monthly fee).
    That's a really good idea!

    My Revolve and Adapt accounts cannot manage direct debits, so I upgraded the revolve to a select, and I will upgrade the adapt to a select shortly.

    I have set direct debits to come from the RBS select every other Tuesday, beginning in may, so I will set plum on NatWest.

    Do you get the plum direct debit paid into an 'interest pocket' or into their investment service please? I would just be looking to hold it as cash, and get it withdrawn almost right away.

    Also do you have to let plum view everything by open banking? 

    And then how many different accounts can you get to take direct debits to the same plum account please? It just seems odd that they allow 2 direct debits on the same day, so I'm wondering if this another feature too - I could then upgrade both NatWest and RBS on the same day and possibly link both - that way I'd get the reward for RBS too for this month
    Plum goes into the savings pocket. Just log into the app, click "pocket" followed by "deposit", then deposit by DD, repeat immediately after and voila you'll have 2 DDs that will go out the same day. It takes about a week or so for the DD to be collected but if I recall correctly my first plum DD took slightly longer so I'd be tempted to do a couple of DDs every other day for the next week to make sure as if you upgrade the account on say 24th April, it'll be 25th/26th by the time they've upgraded it so you'll only have a 3-4 day window for the DDs to go out. You can set it to do weekly deposits but I just find it simpler to do 2 manual DDs of £2 in one go. 

    Yes everything gets seen.

    You can link multiple accounts to plum but can only take DD deposits from one account.

    I would still upgrade RBS this month. You'll get £1 for logging into the app in April so as long as you have 2 DD going out of RBS next month, which you have, you'll be up as you'll only pay around 50p in fees for April if you upgrade in the final week of the month.
    Thanks for explaining the process to me.

    I've just had another response to the message I sent them before. They said 'When you upgrade your account you would pay the full £2 for the new account and this would run for your full charging period until the next payment is due. This may not be at the start of each calender month but from midway through the month depending on the date you upgrade. Rest assured you wouldn't be paying extra or less when you upgrade for the first month. With regards to the direct debit this would need to be 2x direct debits not the same one for you to receive the full cashback incentive.'

    From the sounds of things, both parts of their reply are wrong?
    If you want me to definitely see your reply, please tag me @forumuser7 Thank you.

    N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.
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