Sainsbury’s Horsham Euro Car Parks

Momanns

Hi BellieBe, as a user of this car park the system is an absolute disgrace but great news about the charge. Can you add something to the FB page to spread awareness to stop these scammers getting money out of anyone else?

Also, entirely understandable if you can't be bothered with the hassle but personally I would follow up with Sainsburys. Either:

They have deliberately lied to you as a way to avoid dealing with the situation or
The staff member dealing with your complaint is woefully misinformed/inadequate when dealing with complaints like yours.

B789

BellieBe said:

Update,

I decided to wait until my appeal with Euro Car Parks was decided either way before pursuing Sainsbury’s any further.  As tempting as it was to go big to push back against being lied to, the info I was seeing on FB was that if you sent proof or purchase and it was the first time, your appeal would be successful.

Then out of nowhere, the same lady who lied and was absolutely unhelpful from executive office at Sainsbury’s emailed me to say:
 “Thank you for your recent correspondence which has been received into our Executive Office. After reviewing your case I am happy to request the Parking Charge Notice - is cancelled. We kindly ask in future that you ensure your voucher is scanned before leaving the store to prevent you receiving a Parking Charge Notice. Once again, please accept my sincere apologies.”

Absolutely bizarre, but I’ll just leave all this info up here incase anyone comes along with the same situation and needs proof to push back with.

As long as you are happy that the person, who lied to you, tried to throw you under a bus and has probably done the same to many other "customers" remains in position without re-training or reprimand, then leave it. you were advised what to say and how forceful you were supposed to be about it.

BellieBe

Momanns said:

Hi BellieBe, as a user of this car park the system is an absolute disgrace but great news about the charge. Can you add something to the FB page to spread awareness to stop these scammers getting money out of anyone else?

Also, entirely understandable if you can't be bothered with the hassle but personally I would follow up with Sainsburys. Either:

They have deliberately lied to you as a way to avoid dealing with the situation or
The staff member dealing with your complaint is woefully misinformed/inadequate when dealing with complaints like yours.

Yeah I’ll definitely put all the info together for the couple of Horsham pages I’m on. 

B789- I didn’t mean that I wasn’t going to follow up with Sainsbury’s, just that I was going to leave the info/update for other people to see in the future. 

Grizebeck

Well done!!

Boat_to_Bolivia

BellieBe said:

Momanns said:

Hi BellieBe, as a user of this car park the system is an absolute disgrace but great news about the charge. Can you add something to the FB page to spread awareness to stop these scammers getting money out of anyone else?

Also, entirely understandable if you can't be bothered with the hassle but personally I would follow up with Sainsburys. Either:

They have deliberately lied to you as a way to avoid dealing with the situation or
The staff member dealing with your complaint is woefully misinformed/inadequate when dealing with complaints like yours.

Yeah I’ll definitely put all the info together for the couple of Horsham pages I’m on. 

B789- I didn’t mean that I wasn’t going to follow up with Sainsbury’s, just that I was going to leave the info/update for other people to see in the future. 

Good, please do follow it up and let us know how you get on.