KatKin cat food changed the recipe, package and weight of portions

coconutcurls

Their facebook page is full of complaints. The food, looks, smells different and the texture changed. Don't know about he taste but my cats refuse to eat it now.
The package of each individual portions changed and it is much smaller. I already cancelled my subscription but can I get my money back? I spent £60 worth on food that is going to the bin and spending money on replacements. Seeing that I subscribed for something and got something else instead, where do I stand?

km1500

Depends on the Terms and Conditions of your subscription - do they say, for example, that they reserve the right to change the formulation ?

powerful_Rogue

coconutcurls said:

Their facebook page is full of complaints. They food, looks, smells different and the texture changed. Don't know about he taste but my cats refuse to eat it now.
The package of each individual portions changed and it is much smaller. I already cancelled my subscription but can I get my money back? I spent £60 worth on food that is going to the bin and spending money on replacements. Seeing that I subscribed for something and got something else instead, where do I stand?

Recipe hasn't changed.

The recipe and ingredients of our fresh food haven’t changed. It’s still 100% human-quality meat, prepared in the UK in our KatKin kitchen.

The only change is in the cooking method – because there are slightly different kitchen prep steps with the new packaging. But rest assured, every serving of KatKin is still gently cooked, to kill bacteria and protect nutrients. https://katkin.elevio.help/en/articles/158-what-is-the-new-packaging-made-of

Appears the new packaging is so less plastic is used.

What was the food weight before and food weight now?

Have you followed their recommended steps?

The new packaging means slightly different prep in our kitchen – which might mean some visual changes in the food. But the recipes and the ingredients are exactly the same. It’s still the same fresh food, still 100% gently-cooked meat, still made in our UK kitchen. And we've done extensive taste tests just to be sure fresh is still just as delicious for every cat. 

Four things will help when feeding KatKin:

1. Only defrost KatKin in your fridge. Do not defrost KatKin using hot water or the microwave. You can keep ~5 trays in your fridge at any one time to defrost before using.

2. Serve KatKin straight from your fridge. We recommend and most parents are reporting that this works best. Do not heat up the food, unless you really have to for your cat.

3. If you absolutely need to warm up food for your cat to eat, decant KatKin into a bowl and microwave for a maximum of 10 to 15 seconds. Do not add or use hot water. Some recipes currently fare better when reheating - Moo and Gobble look better than Cluck.

4. Do not stand over or watch your cat when feeding the new trays. Leave the room and give your cat some time on their own to get used to the finer texture.

You can also try adding our chicken sprinkles (or crushed nibbles if you have them).

It may take a day or two for your cat to accept the food, just like during the initial switch to KatKin, but persevering is worth the effort to keep getting the benefits of a fresh diet.

https://katkin.elevio.help/en/articles/162-my-cat-refuses-the-food-what-should-i-do

tightauldgit

coconutcurls said:

Their facebook page is full of complaints. They food, looks, smells different and the texture changed. Don't know about he taste but my cats refuse to eat it now.
The package of each individual portions changed and it is much smaller. I already cancelled my subscription but can I get my money back? I spent £60 worth on food that is going to the bin and spending money on replacements. Seeing that I subscribed for something and got something else instead, where do I stand?

Did they advise of any kind of change to what you paid for? 

If not I'd be looking for some kind of refund. 

coconutcurls

powerful_Rogue said:

coconutcurls said:

Their facebook page is full of complaints. They food, looks, smells different and the texture changed. Don't know about he taste but my cats refuse to eat it now.
The package of each individual portions changed and it is much smaller. I already cancelled my subscription but can I get my money back? I spent £60 worth on food that is going to the bin and spending money on replacements. Seeing that I subscribed for something and got something else instead, where do I stand?

Recipe hasn't changed.

The recipe and ingredients of our fresh food haven’t changed. It’s still 100% human-quality meat, prepared in the UK in our KatKin kitchen.

The only change is in the cooking method – because there are slightly different kitchen prep steps with the new packaging. But rest assured, every serving of KatKin is still gently cooked, to kill bacteria and protect nutrients. https://katkin.elevio.help/en/articles/158-what-is-the-new-packaging-made-of

Appears the new packaging is so less plastic is used.

What was the food weight before and food weight now?

Have you followed their recommended steps?

The new packaging means slightly different prep in our kitchen – which might mean some visual changes in the food. But the recipes and the ingredients are exactly the same. It’s still the same fresh food, still 100% gently-cooked meat, still made in our UK kitchen. And we've done extensive taste tests just to be sure fresh is still just as delicious for every cat. 

Four things will help when feeding KatKin:

1. Only defrost KatKin in your fridge. Do not defrost KatKin using hot water or the microwave. You can keep ~5 trays in your fridge at any one time to defrost before using.

2. Serve KatKin straight from your fridge. We recommend and most parents are reporting that this works best. Do not heat up the food, unless you really have to for your cat.

3. If you absolutely need to warm up food for your cat to eat, decant KatKin into a bowl and microwave for a maximum of 10 to 15 seconds. Do not add or use hot water. Some recipes currently fare better when reheating - Moo and Gobble look better than Cluck.

4. Do not stand over or watch your cat when feeding the new trays. Leave the room and give your cat some time on their own to get used to the finer texture.

You can also try adding our chicken sprinkles (or crushed nibbles if you have them).

It may take a day or two for your cat to accept the food, just like during the initial switch to KatKin, but persevering is worth the effort to keep getting the benefits of a fresh diet.

https://katkin.elevio.help/en/articles/162-my-cat-refuses-the-food-what-should-i-do

Do you work for katkin by any chance?

Do you have cats and used to feed them the old katkin food and now are trying to feed them the new one?

Recipe didn't change...that is what they say.... but it LOOKS different and it SMELLS different and the cats won't eat it and is is simply NOT what I signed up for.


It has been more of a week of me trying.

I don't care about the package, my cats don't eat the package.

And I don't ned the instructions how to use the new food because I did not sign up and pay for the new food SIMPLE AS THAT - when you buy and pay for something you want what you chose not something different, surely you can relate?

coconutcurls

tightauldgit said:

coconutcurls said:

Their facebook page is full of complaints. They food, looks, smells different and the texture changed. Don't know about he taste but my cats refuse to eat it now.
The package of each individual portions changed and it is much smaller. I already cancelled my subscription but can I get my money back? I spent £60 worth on food that is going to the bin and spending money on replacements. Seeing that I subscribed for something and got something else instead, where do I stand?

Did they advise of any kind of change to what you paid for? 

If not I'd be looking for some kind of refund. 

They didn't advise about any changes and 100s of customers are complaining , some cats are getting sick too apparently.

Aylesbury_Duck

"Do you work for katkin by any chance?"

That is such a tired old accusation that gets flung around as soon as a poster takes exception to a perfectly reasonable opinion they don't want to hear. powerful_Rogue is far too busy with shifts at Ryanair, Curry's and DFS to be faffing about with cat food.

People aren't going to be inclined to help when you respond to perfectly reasonable posts with a petulant tantrum. 

Robin9

coconutcurls said:

Their facebook page is full of complaints. The food, looks, smells different and the texture changed. Don't know about he taste but my cats refuse to eat it now.
The package of each individual portions changed and it is much smaller. I already cancelled my subscription but can I get my money back? I spent £60 worth on food that is going to the bin and spending money on replacements. Seeing that I subscribed for something and got something else instead, where do I stand?

Please don't bin it -  there are cats at Cats Protection  who will welcome it

powerful_Rogue

coconutcurls said:

powerful_Rogue said:

coconutcurls said:

Their facebook page is full of complaints. They food, looks, smells different and the texture changed. Don't know about he taste but my cats refuse to eat it now.
The package of each individual portions changed and it is much smaller. I already cancelled my subscription but can I get my money back? I spent £60 worth on food that is going to the bin and spending money on replacements. Seeing that I subscribed for something and got something else instead, where do I stand?

Recipe hasn't changed.

The recipe and ingredients of our fresh food haven’t changed. It’s still 100% human-quality meat, prepared in the UK in our KatKin kitchen.

The only change is in the cooking method – because there are slightly different kitchen prep steps with the new packaging. But rest assured, every serving of KatKin is still gently cooked, to kill bacteria and protect nutrients. https://katkin.elevio.help/en/articles/158-what-is-the-new-packaging-made-of

Appears the new packaging is so less plastic is used.

What was the food weight before and food weight now?

Have you followed their recommended steps?

The new packaging means slightly different prep in our kitchen – which might mean some visual changes in the food. But the recipes and the ingredients are exactly the same. It’s still the same fresh food, still 100% gently-cooked meat, still made in our UK kitchen. And we've done extensive taste tests just to be sure fresh is still just as delicious for every cat. 

Four things will help when feeding KatKin:

1. Only defrost KatKin in your fridge. Do not defrost KatKin using hot water or the microwave. You can keep ~5 trays in your fridge at any one time to defrost before using.

2. Serve KatKin straight from your fridge. We recommend and most parents are reporting that this works best. Do not heat up the food, unless you really have to for your cat.

3. If you absolutely need to warm up food for your cat to eat, decant KatKin into a bowl and microwave for a maximum of 10 to 15 seconds. Do not add or use hot water. Some recipes currently fare better when reheating - Moo and Gobble look better than Cluck.

4. Do not stand over or watch your cat when feeding the new trays. Leave the room and give your cat some time on their own to get used to the finer texture.

You can also try adding our chicken sprinkles (or crushed nibbles if you have them).

It may take a day or two for your cat to accept the food, just like during the initial switch to KatKin, but persevering is worth the effort to keep getting the benefits of a fresh diet.

https://katkin.elevio.help/en/articles/162-my-cat-refuses-the-food-what-should-i-do

Do you work for katkin by any chance?

Do you have cats and used to feed them the old katkin food and now are trying to feed them the new one?

Recipe didn't change...that is what they say.... but it LOOKS different and it SMELLS different and the cats won't eat it and is is simply NOT what I signed up for.


It has been more of a week of me trying.

I don't care about the package, my cats don't eat the package.

And I don't ned the instructions how to use the new food because I did not sign up and pay for the new food SIMPLE AS THAT - when you buy and pay for something you want what you chose not something different, surely you can relate?

Only on Tuesdays.

Their website clearly states that the recipe/ingredients hasn't changed, just the packaging and due to that, the way they prepare the food.

Have you tried re-introducing the food to the cats again as the website suggests? How are you preparing the food for the cats?

You claim the sizes are smaller, is this the actual weight of the food. I'm guessing the new packaging might be lighter, thus the overall weight looking smaller, but the food weight remaining the same.

coconutcurls

Robin9 said:

coconutcurls said:

Their facebook page is full of complaints. The food, looks, smells different and the texture changed. Don't know about he taste but my cats refuse to eat it now.
The package of each individual portions changed and it is much smaller. I already cancelled my subscription but can I get my money back? I spent £60 worth on food that is going to the bin and spending money on replacements. Seeing that I subscribed for something and got something else instead, where do I stand?

Please don't bin it -  there are cats at Cats Protection  who will welcome it

It is inedible unfortunately - check their social media - 100% of clients complaining and cats getting sick

coconutcurls

powerful_Rogue said:

coconutcurls said:

powerful_Rogue said:

coconutcurls said:

Their facebook page is full of complaints. They food, looks, smells different and the texture changed. Don't know about he taste but my cats refuse to eat it now.
The package of each individual portions changed and it is much smaller. I already cancelled my subscription but can I get my money back? I spent £60 worth on food that is going to the bin and spending money on replacements. Seeing that I subscribed for something and got something else instead, where do I stand?

Recipe hasn't changed.

The recipe and ingredients of our fresh food haven’t changed. It’s still 100% human-quality meat, prepared in the UK in our KatKin kitchen.

The only change is in the cooking method – because there are slightly different kitchen prep steps with the new packaging. But rest assured, every serving of KatKin is still gently cooked, to kill bacteria and protect nutrients. https://katkin.elevio.help/en/articles/158-what-is-the-new-packaging-made-of

Appears the new packaging is so less plastic is used.

What was the food weight before and food weight now?

Have you followed their recommended steps?

The new packaging means slightly different prep in our kitchen – which might mean some visual changes in the food. But the recipes and the ingredients are exactly the same. It’s still the same fresh food, still 100% gently-cooked meat, still made in our UK kitchen. And we've done extensive taste tests just to be sure fresh is still just as delicious for every cat. 

Four things will help when feeding KatKin:

1. Only defrost KatKin in your fridge. Do not defrost KatKin using hot water or the microwave. You can keep ~5 trays in your fridge at any one time to defrost before using.

2. Serve KatKin straight from your fridge. We recommend and most parents are reporting that this works best. Do not heat up the food, unless you really have to for your cat.

3. If you absolutely need to warm up food for your cat to eat, decant KatKin into a bowl and microwave for a maximum of 10 to 15 seconds. Do not add or use hot water. Some recipes currently fare better when reheating - Moo and Gobble look better than Cluck.

4. Do not stand over or watch your cat when feeding the new trays. Leave the room and give your cat some time on their own to get used to the finer texture.

You can also try adding our chicken sprinkles (or crushed nibbles if you have them).

It may take a day or two for your cat to accept the food, just like during the initial switch to KatKin, but persevering is worth the effort to keep getting the benefits of a fresh diet.

https://katkin.elevio.help/en/articles/162-my-cat-refuses-the-food-what-should-i-do

Do you work for katkin by any chance?

Do you have cats and used to feed them the old katkin food and now are trying to feed them the new one?

Recipe didn't change...that is what they say.... but it LOOKS different and it SMELLS different and the cats won't eat it and is is simply NOT what I signed up for.


It has been more of a week of me trying.

I don't care about the package, my cats don't eat the package.

And I don't ned the instructions how to use the new food because I did not sign up and pay for the new food SIMPLE AS THAT - when you buy and pay for something you want what you chose not something different, surely you can relate?

Only on Tuesdays.

Their website clearly states that the recipe/ingredients hasn't changed, just the packaging and due to that, the way they prepare the food.

Have you tried re-introducing the food to the cats again as the website suggests? How are you preparing the food for the cats?

You claim the sizes are smaller, is this the actual weight of the food. I'm guessing the new packaging might be lighter, thus the overall weight looking smaller, but the food weight remaining the same.

I think I’ve been naive thinking that ppl who are not going through this problem would understand

The food is inedible - don’t believe what they say - believe their customers. All the cats are refusing   

Everyone received the instructions above and tried - we don’t like playing around with cat’s food, we don’t like wasting money

Posting the instructions above may have been motivated by good intentions but it is incredibly patronising 

Katkin disconnected their phones and is not replying to emails due to complaints

They can’t say the product is the same if it looks different, smells different, has a different texture and colour and the cats are not eating anymore and that is the whole point

Nobody signed up for the changes or for the new food - it was imposed