Holiday cancellation

marronmick

Hi
I booked a 3k family holiday with onthebeach 10 days ago with an £120 deposit and now I want to cancel it for personal reasons they are saying I need to pay 2k cancellation!

The holiday is not until December..🤷🏻‍♂️
Can anyone help? 🙏🏻

MattMattMattUK

marronmick said:

Hi
I booked a 3k family holiday with onthebeach 10 days ago with an £120 deposit and now I want to cancel it for personal reasons they are saying I need to pay 2k cancellation!

The holiday is not until December..🤷🏻‍♂️
Can anyone help? 🙏🏻

What is the cancellation policy?

eskbanker

What do their Ts & Cs state about cancellation policy and charges?  It's a common myth that you're only on the hook for the deposit, but not usually true, i.e. you've made a binding commitment, and OTB will often book passengers onto non-refundable flights.

Your best bet is likely to be your travel insurance, if your reason for cancelling is covered there....

lisyloo

seems a lot if it's not til december.
Can you send us a link to your Ts & Cs?

If you can say about the cancellation reason we might be able to suggest if it's likely to be covered by insurance.
You are insured aren't you?
If you're insured but can't say then you'll need to read or lookup the policy terms on-line.

Caz3121

OTB terms and conditions state for a cancellation over 60 days before departure
"Supplier/Principal's charge + £30 per person cancellation fee to OTB"
It is very likely that flights will be non-refundable so will need to be paid in full

Westin

lisyloo said:

seems a lot if it's not til december.
Can you send us a link to your Ts & Cs?

If you can say about the cancellation reason we might be able to suggest if it's likely to be covered by insurance.
You are insured aren't you?
If you're insured but can't say then you'll need to read or lookup the policy terms on-line.

It will be for the non-refundable flight costs.   T&C will no doubt point this out.

marronmick

MattMattMattUK said:

marronmick said:

Hi
I booked a 3k family holiday with onthebeach 10 days ago with an £120 deposit and now I want to cancel it for personal reasons they are saying I need to pay 2k cancellation!

The holiday is not until December..🤷🏻‍♂️
Can anyone help? 🙏🏻

What is the cancellation policy?

Non refundable flights as a few have mentioned but you don’t read all the T&C’s when you book a holiday, most people would assume a deposit is non refundable and that’s the only risk. 

Like the airlines wouldn’t sell the flights, it’s in 9 months! 

marronmick

eskbanker said:

What do their Ts & Cs state about cancellation policy and charges?  It's a common myth that you're only on the hook for the deposit, but not usually true, i.e. you've made a binding commitment, and OTB will often book passengers onto non-refundable flights.

Your best bet is likely to be your travel insurance, if your reason for cancelling is covered there....

I am insured but not sure us changing our mind is covered..🤦🏻‍♂️

lisyloo

marronmick said:

eskbanker said:

What do their Ts & Cs state about cancellation policy and charges?  It's a common myth that you're only on the hook for the deposit, but not usually true, i.e. you've made a binding commitment, and OTB will often book passengers onto non-refundable flights.

Your best bet is likely to be your travel insurance, if your reason for cancelling is covered there....

I am insured but not sure us changing our mind is covered..🤦🏻‍♂️

No, disinclination (as it’s called) is not covered.
i don’t think anyone can help.
if you’ve changed your mind and it’s non refundable then your are stuck.

you could ask them if they will transfer it to something else you’d like (at their discretion) or if you could find someone else to take your place and transfer the names.

NoodleDoodleMan

Just a thought - does TUI's Flex booking deal permit customers to change their minds ?

eskbanker

NoodleDoodleMan said:

Just a thought - does TUI's Flex booking deal permit customers to change their minds ?

Seemingly it does, but that won't be any consolation to OP, who didn't book with Tui....