Klarna Not Helping At All!!

byronwells

Alright guys

We are having major issues with Klarna at the moment. My wife ordered something from Amazon and used Klarna pay later plan to pay for the item 30 days later..  However after a few days of usage she returned the item back to Amazon and got the returned confirmation email. Contacted Klarna to asked them to cancel the transaction (they could not understand that).  Instead what they have done is refunded the money £71.99 back to her (even though she never paid for the item yet) and not only that returned it back to a previous account that she used last year, not the recent account that she has to paid for item through Klarna.

The account that they have returned the money back to is a Credit Card account which is closed down (she does not have access to it at all)  And now Klarna is demanding that she stills need to pay the money back by monday even thou we have not got the item.  We did not give them permission to refund the money back to an old account used (If they have returned the money back to the most recent account used on their system then we could have easily given them the money back). They are even refusing to do a credit charge back from the account that they have unlawfully sent the money to.

Shocking treatment of Klarna, we do not have the item or the money but they still want us to pay £71.99

MorningcoffeeIV

Ignore talk of it being unlawful. It's not and will confuse the issue.

Contact the previous credit card company and ask them to send you the credit.  Then you can sort it with Klarna.

byronwells

MorningcoffeeIV said:

Ignore talk of it being unlawful. It's not and will confuse the issue.

Contact the previous credit card company and ask them to send you the credit.  Then you can sort it with Klarna.

Yes it is unlawful because we did not give them permission to return the refund back to an old credit card account that has not been used for over a year on their system.  A Barclays current account has been used multiple times since then. So Klarna if they we going to issue a refund should have issued it to the most recent payment option on the account (because she does have anything linked on the account.)  If they we unsure which account to issue the refund back to then they should have asked!!

They did not, they have unlawfully deliberately returned it back to to a credit card account.. Especially when they do not even allow us to even pay the money back via a credit card.  This is their mistake not ours!!!

Not only that as I have already stated she does not have access to the credit card that they have supposedly paid it back to..  This is is Klarna's mess up not ours! And they need to sort it out...

Penguin_

byronwells said:

MorningcoffeeIV said:

Ignore talk of it being unlawful. It's not and will confuse the issue.

Contact the previous credit card company and ask them to send you the credit.  Then you can sort it with Klarna.

Yes it is unlawful because we did not give them permission to return the refund back to an old credit card account that has not been used for over a year on their system.  A Barclays current account has been used multiple times since then. So Klarna if they we going to issue a refund should have issued it to the most recent payment option on the account (because she does have anything linked on the account.)  If they we unsure which account to issue the refund back to then they should have asked!!

They did not, they have unlawfully deliberately returned it back to to a credit card account.. Especially when they do not even allow us to even pay the money back via a credit card.  This is their mistake not ours!!!

Not only that as I have already stated she does not have access to the credit card that they have supposedly paid it back to..  This is is Klarna's mess up not ours! And they need to sort it out...

You might not have but most refunds have to go back onto the card that was used to pay for the item(s).

MorningcoffeeIV

byronwells said:

MorningcoffeeIV said:

Ignore talk of it being unlawful. It's not and will confuse the issue.

Contact the previous credit card company and ask them to send you the credit.  Then you can sort it with Klarna.

They did not, they have unlawfully deliberately returned it back to to a credit card account...

Which law did they breach and how do you know it was deliberate?

I told you to contact the card company - her not having access to her account is irrelevant. Surely one of you owns a telephone or knows someone who does?

sheramber

Have you changed the settings on your account to make your new payment the main card?

Robbo66

The last time I used klarna the T&Cs said any returns should be processed through Klarna and not directly with the retailer unless requested otherwise

byronwells

Penguin_ said:

byronwells said:

MorningcoffeeIV said:

Ignore talk of it being unlawful. It's not and will confuse the issue.

Contact the previous credit card company and ask them to send you the credit.  Then you can sort it with Klarna.

Yes it is unlawful because we did not give them permission to return the refund back to an old credit card account that has not been used for over a year on their system.  A Barclays current account has been used multiple times since then. So Klarna if they we going to issue a refund should have issued it to the most recent payment option on the account (because she does have anything linked on the account.)  If they we unsure which account to issue the refund back to then they should have asked!!

They did not, they have unlawfully deliberately returned it back to to a credit card account.. Especially when they do not even allow us to even pay the money back via a credit card.  This is their mistake not ours!!!

Not only that as I have already stated she does not have access to the credit card that they have supposedly paid it back to..  This is is Klarna's mess up not ours! And they need to sort it out...

You might not have but most refunds have to go back onto the card that was used to pay for the item(s).

I do honestly think you are not understanding what I am putting

Firstly this is not mine or my wife's mistake! This is Klarna's own mistake!!!

1) We returned an item back to Amazon with the correct time period of returning items back to Amazon or even the payment plan option used through Klarna, which was the 30 day period option, which means that you have up to 30 days from date of purchase to pay for said item.  We had to return the item back within that period to Amazon. we did not make any payments towards to Klarna plan. Transaction should have been cancelled or closed!

For example if you used an Argos card and take out a TV worth £300 on an 3 month plan but within that period you had to return it for whatever reason, Argos would accept the item back but would not issue a refund of £300 to your bank account but then still expect you to pay it after the 3 months is up! That does not make sense at all!!

Even with Klarna it does not make any sense to refund money back when we have not paid for the item and instead returned it! The translation should have just been cancelled or closed!  Their First Mistake!

2) Instead of cancelling the transaction they have deliberately refunded the money back to an old payment method on the account that has been dormant for over a year.  They have deliberately return it to a credit card because they do not allow to make payment via credit cards to themselves!  WE have no access to that credit card account at all!! 

They can clearly see on the account that there has been several more transactions been made using a different payment method.  This payment method is a direct debit card through Barclays.

There is no payment method linked on the actual account! If Klarna was unsure which payment method to refund the money back to they should have contacted us to clarify which one to use!!

This is Klarna own failing and mistakes by law we will not be paying for an item that we do not have!!   

byronwells

sheramber said:

Have you changed the settings on your account to make your new payment the main card?

their is no main card on the account at all..  The card/account that they returned the item back to is dormant from over a year ago...  They should have issued the refund back to the active one which is a direct debit one.

We will not be paying for an item that we do not have

byronwells

MorningcoffeeIV said:

Ignore talk of it being unlawful. It's not and will confuse the issue.

Contact the previous credit card company and ask them to send you the credit.  Then you can sort it with Klarna.

I do honestly think you are not understanding what I am putting 

Firstly this is not mine or my wife's mistake! This is Klarna's own mistake!!!

1) We returned an item back to Amazon with the correct time period of returning items back to Amazon or even the payment plan option used through Klarna, which was the 30 day period option, which means that you have up to 30 days from date of purchase to pay for said item.  We had to return the item back within that period to Amazon. we did not make any payments towards to Klarna plan. Transaction should have been cancelled or closed!

For example if you used an Argos card and take out a TV worth £300 on an 3 month plan but within that period you had to return it for whatever reason, Argos would accept the item back but would not issue a refund of £300 to your bank account but then still expect you to pay it after the 3 months is up! That does not make sense at all!!

Even with Klarna it does not make any sense to refund money back when we have not paid for the item and instead returned it! The translation should have just been cancelled or closed!  Their First Mistake!

2) Instead of cancelling the transaction they have deliberately refunded the money back to an old payment method on the account that has been dormant for over a year.  They have deliberately return it to a credit card because they do not allow to make payment via credit cards to themselves!  WE have no access to that credit card account at all!! 

They can clearly see on the account that there has been several more transactions been made using a different payment method.  This payment method is a direct debit card through Barclays.

There is no payment method linked on the actual account! If Klarna was unsure which payment method to refund the money back to they should have contacted us to clarify which one to use!!

This is Klarna own failing and mistakes by law we will not be paying for an item that we do not have!!   

Brie

byronwells said:

We will not be paying for an item that we do not have

Then expect to be contacted by a debt agency.  

I grant that you didn't make a mistake (beyond using Klarna in the first place I guess) but others here have given you ways to resolve this before it gets too much more out of hand.  

I don't understand why you can't contact the account to which the money was refunded.  It sounds like you simply don't want to which isn't going to help you at all.