Klarna Not Helping At All!!

byronwells

Robbo66 said:

The last time I used klarna the T&Cs said any returns should be processed through Klarna and not directly with the retailer unless requested otherwise

We used Klarna to pay for an item through Amazon.  We did the return process through Amazon, got the email confirmation as proof that the item was sent back to Amazon, Contacted Klarna live chat they told use that are waiting for Amazon to contact them electronically to provided proof that the item has been returned.. Since then they have not cancelled the transaction instead sent out a refund which we never asked for

powerful_Rogue

byronwells said:

Penguin_ said:

byronwells said:

MorningcoffeeIV said:

Ignore talk of it being unlawful. It's not and will confuse the issue.

Contact the previous credit card company and ask them to send you the credit.  Then you can sort it with Klarna.

Yes it is unlawful because we did not give them permission to return the refund back to an old credit card account that has not been used for over a year on their system.  A Barclays current account has been used multiple times since then. So Klarna if they we going to issue a refund should have issued it to the most recent payment option on the account (because she does have anything linked on the account.)  If they we unsure which account to issue the refund back to then they should have asked!!

They did not, they have unlawfully deliberately returned it back to to a credit card account.. Especially when they do not even allow us to even pay the money back via a credit card.  This is their mistake not ours!!!

Not only that as I have already stated she does not have access to the credit card that they have supposedly paid it back to..  This is is Klarna's mess up not ours! And they need to sort it out...

You might not have but most refunds have to go back onto the card that was used to pay for the item(s).

I do honestly think you are not understanding what I am putting

Firstly this is not mine or my wife's mistake! This is Klarna's own mistake!!!

1) We returned an item back to Amazon with the correct time period of returning items back to Amazon or even the payment plan option used through Klarna, which was the 30 day period option, which means that you have up to 30 days from date of purchase to pay for said item.  We had to return the item back within that period to Amazon. we did not make any payments towards to Klarna plan. Transaction should have been cancelled or closed!

For example if you used an Argos card and take out a TV worth £300 on an 3 month plan but within that period you had to return it for whatever reason, Argos would accept the item back but would not issue a refund of £300 to your bank account but then still expect you to pay it after the 3 months is up! That does not make sense at all!!

Even with Klarna it does not make any sense to refund money back when we have not paid for the item and instead returned it! The translation should have just been cancelled or closed!  Their First Mistake!

2) Instead of cancelling the transaction they have deliberately refunded the money back to an old payment method on the account that has been dormant for over a year.  They have deliberately return it to a credit card because they do not allow to make payment via credit cards to themselves!  WE have no access to that credit card account at all!! 

They can clearly see on the account that there has been several more transactions been made using a different payment method.  This payment method is a direct debit card through Barclays.

There is no payment method linked on the actual account! If Klarna was unsure which payment method to refund the money back to they should have contacted us to clarify which one to use!!

This is Klarna own failing and mistakes by law we will not be paying for an item that we do not have!!   

Two wrongs don't make a right. Do the right thing, give them a call and get this sorted.

goater78

Was there an issue with your wife's old credit card which means you are reluctant to contact them to get the money back?

Obviously not an ideal situation for you to be in but this is going to end up with you getting yourself into all sorts of trouble and having issues with credit all because of a slightly misguided principled stand.  

I agree its annoying what has happened but if you don't sort it out this will just lead to massive problems for you.

byronwells

goater78 said:

Was there an issue with your wife's old credit card which means you are reluctant to contact them to get the money back?

Obviously not an ideal situation for you to be in but this is going to end up with you getting yourself into all sorts of trouble and having issues with credit all because of a slightly misguided principled stand.  

I agree its annoying what has happened but if you don't sort it out this will just lead to massive problems for you.

If the money has been refunded back to the old credit card then it is dead money and we will never get the money back from them. That is why Klarna actually needs to do a credit charge back (recall the money back themselves) 

jon81uk

byronwells said:

goater78 said:

Was there an issue with your wife's old credit card which means you are reluctant to contact them to get the money back?

Obviously not an ideal situation for you to be in but this is going to end up with you getting yourself into all sorts of trouble and having issues with credit all because of a slightly misguided principled stand.  

I agree its annoying what has happened but if you don't sort it out this will just lead to massive problems for you.

If the money has been refunded back to the old credit card then it is dead money and we will never get the money back from them. That is why Klarna actually needs to do a credit charge back (recall the money back themselves) 

How do you know, have you called the old credit card company and asked?

What other payment details did Klarna have?

You mention a Barclays Bank account, but I expect that is for you to pay them the payments via direct debit? Did Klarna have any other method of paying you?

JReacher1

I assume that Klarna don't guess credit card numbers so assume you didn't update your Klarna account

GingerTim

byronwells said:

goater78 said:

Was there an issue with your wife's old credit card which means you are reluctant to contact them to get the money back?

Obviously not an ideal situation for you to be in but this is going to end up with you getting yourself into all sorts of trouble and having issues with credit all because of a slightly misguided principled stand.  

I agree its annoying what has happened but if you don't sort it out this will just lead to massive problems for you.

If the money has been refunded back to the old credit card then it is dead money and we will never get the money back from them. That is why Klarna actually needs to do a credit charge back (recall the money back themselves) 

I don't think that's the case at all. During the first lockdown I had a hotel refunded to a cancelled credit card. Called Santander to sort it and two days later the money was in my current account.

screech_78

byronwells said:

goater78 said:

Was there an issue with your wife's old credit card which means you are reluctant to contact them to get the money back?

Obviously not an ideal situation for you to be in but this is going to end up with you getting yourself into all sorts of trouble and having issues with credit all because of a slightly misguided principled stand.  

I agree its annoying what has happened but if you don't sort it out this will just lead to massive problems for you.

If the money has been refunded back to the old credit card then it is dead money and we will never get the money back from them. That is why Klarna actually needs to do a credit charge back (recall the money back themselves) 

That is absolutely not true. It happens all the time. Call the card issuer and they will sort it for you. You’re making this so much more difficult than it needs to be. 

m-holland

im reading it as OP defaulted on the old credit card and has an outstanding debt witrh them

powerful_Rogue

m-holland said:

im reading it as OP defaulted on the old credit card and has an outstanding debt witrh them

Certainly seems that way https://forums.moneysavingexpert.com/discussion/6056063/credit-card-help