Rights of consumer

oldernonethewiser

Have you read up on the procedure (assuming you are in England)

https://www.citizensadvice.org.uk/law-and-courts/legal-system/small-claims/

Dewdrops1420

Thank you!
I checked with citizens advice and they asked me to complain to these landscapers first and if they w don’t respond to let them know.

oldernonethewiser

Back to Citizens Advice then seems the next step

Dewdrops1420

oldernonethewiser said:

Back to Citizens Advice then seems the next step

Ok thank you!

Dewdrops1420

oldernonethewiser said:

The water is pooling on the patio is it not?  Is this then running off onto the lawn?  Not towards any part of your house.?

You can't get out where? On to the patio or the lawn or both?

It’s pooling towards the lawn and we will slip and fall down if are not careful.

Aylesbury_Duck

I don't think the "pooling towards the lawn" is a problem, it's certainly better than water moving towards the house.  And slipping and falling down if you're not careful isn't a strong argument, so I wouldn't use that.  It's sufficient to say that a properly laid patio shouldn't collect pools of water.

In any case, the pooling looks like it occurs on the existing patio, and isn't this trader only responsible for the seven new slabs in the photo?

the_lunatic_is_in_my_head

Hello OP

Services must be carried out with due skill and care, where they aren't you have the right to a repeat performance and if the trader doesn't do so within a reasonable time you have the right to a price reduction.

If you have a professional examine the work, detail any faults in writing and state how much it is going to cost to remedy you can attempt to reclaim this amount via small claims.

Do you have the landscaper's address?

Do you know if they are a limited company or not?

Out of interest what was the new patio laid on? 

Dewdrops1420

Aylesbury_Duck said:

I don't think the "pooling towards the lawn" is a problem, it's certainly better than water moving towards the house.  And slipping and falling down if you're not careful isn't a strong argument, so I wouldn't use that.  It's sufficient to say that a properly laid patio shouldn't collect pools of water.

In any case, the pooling looks like it occurs on the existing patio, and isn't this trader only responsible for the seven new slabs in the photo?

No, the existing patio was removed as we got a conservatory now. We asked this guy to reuse the existing slabs.So the existing slabs were again laid out newly by him along with the newly purchased ones . It’s L shaped. There is no pooling in existing patios around the house.
I don’t have the full L shape photo with me now.

Dewdrops1420

Yes I have the landscape company’s address from google. Also his phone number.
new patio was completed on last Thursday. He took extra days than he committed initially but blamed snowfall and rough weather for the same.
They were a father son duo,both seemed not that skilled whilst working and used to take long breaks as well.

Yes they are private limited company registered with companies house.

Dewdrops1420

I just got a reply from the landscaper that they have sought the advice of trading standards regarding my email about the unmatching slabs and pooling of patio.
The next line is that they have done the work to the full satisfaction of the client and not breached any law.
We never said we are satisfied verbally or in writing.
They are clearly not planning to own their mistakes inspite of the photo proof.

What can we do now?