Issues accessing Chip app??

Lerennie

Is anyone else having issues accessing the Chip app today (Tuesday 21st March) I am only getting a 'try again' button and pressing it doesn't do anything but show 'try again'. I have messaged them online, twitter and emailed three hours ago and no-one has answered.  I am getting anxious that I can't access my money and am hoping it is a whole server issue but there is no update to advise on this.

masonic

No issues here.

flaneurs_lobster

Working OK for me

jimjames

No issues here either

AmityNeon

It's fine for me. I did experience an error once and no amount of 'trying again' fixed it, so I just deleted the app and reinstalled it, and my access was restored.

Lerennie

AmityNeon said:

It's fine for me. I did experience an error once and no amount of 'trying again' fixed it, so I just deleted the app and reinstalled it, and my access was restored.

Thank you for all you replies.  I have tried uninstalling the app and reinstalling but still not getting access.  I just wish someone from Chip would respond to my email and twitter!

allegro120

Lerennie said:

AmityNeon said:

It's fine for me. I did experience an error once and no amount of 'trying again' fixed it, so I just deleted the app and reinstalled it, and my access was restored.

Thank you for all you replies.  I have tried uninstalling the app and reinstalling but still not getting access.  I just wish someone from Chip would respond to my email and twitter!

This happened to me few weeks ago. I was thinking of reinstalling the app, but after about 2 hours it worked again.

fletcher1985

i had a update this morning and since then i cant get my secure login to work, i open the app and it just logs me in, i tried to turn off the secure login and turn it back on but still doesnt work.

Band7

fletcher1985 said:

i had a update this morning and since then i cant get my secure login to work, i open the app and it just logs me in, i tried to turn off the secure login and turn it back on but still doesnt work.

Mine was updated automatically yesterday - no probs at all, it's going through FaceID every time I open the app. I am on the latest iOS, what is your OS? 

Seems a massive security loophole if it doesn't use your credentials. Have you reported it to them? What happens when you re-install the app?

fonesaver

Lerennie said:

Is anyone else having issues accessing the Chip app today (Tuesday 21st March) I am only getting a 'try again' button and pressing it doesn't do anything but show 'try again'. I have messaged them online, twitter and emailed three hours ago and no-one has answered.  I am getting anxious that I can't access my money and am hoping it is a whole server issue but there is no update to advise on this.

Same problem for several hours..still not working and no response to email yet

baser999

Ok here (although still haven’t won anything by way of the savings account) 😏