Eon keep harassing me

Jyana

jasone7160 said:

MattMattMattUK said:

jasone7160 said:

No not a debt as I always pay on bill calls are my supplier eonnext saying I’m in best with their yearly estimated readings no my actual reading I send monthly

How are you sending your readings to them, via the online form in your account, or by some other means?

jasone7160 said:

I pay the actual readings I send but they don’t stop calling or by email ?I will get my son to send a picture of conversation we have had ?just getting worried 

What do you mean by "I pay the actual readings I send"? Do you mean you decide how much you should pay based on meter readings you send to them, or do you mean that they generate a bill from your readings and then you pay it?

Hi I pay the bill they send every month 

Can you explain what you mean by you pay the bill. Who do you pay, exactly? Do you call Eon up over the phone and give them your card number, or do you go to the post office or local shop with the bill to pay it, or some other way? 

I can see from you bill that you pay on receipt of bill, but if we can find out where the bill is being paid exactly, and for the last year, this may help explain where the £2,000 debt is building up from perhaps?

ETA: Just a thought, are you paying both electricity and gas at the same time and whoever you are paying credits both amounts to the gas bill rather than splitting them up between the two, leaving Gas in credit, and the electricity in debt? Just wondering why Eon are chasing only one of your accounts for debt and not the other.

glennevis

Let me know if you need more photos cheers the bill is actual reading sent a picture to eon thanks

This does not look like a monthly bill. It looks like some sort of interim statement based on a submitted meter reading (mid-monrh maybe?). It shows what they have charged you for 10 days in March. Their bills are simply laid out and easy to read. 

An actual bill has three sections:

1. We have charged you ...

2. We have credited you ...

3. You have paid ...

Here's a recent example from my Eonnext bill:



So post an actual monthly bill and if it doesn't have a section 3 then the payments made are not being credited to your account, for a start.

Qyburn

That sample show just over 80% is "night". Would they be better off on E7 or something? 

Raxiel

glennevis said:

jasone7160 said:

Let me know if you need more photos cheers the bill is actual reading sent a picture to eon thanks

This does not look like a monthly bill. It looks like some sort of interim statement based on a submitted meter reading (mid-monrh maybe?). It shows what they have charged you for 10 days in March. Their bills are simply laid out and easy to read. 

An actual bill has three sections:

1. We have charged you ...

2. We have credited you ...

3. You have paid ...

Here's a recent example from my Eonnext bill:



So post an actual monthly bill and if it doesn't have a section 3 then the payments made are not being credited to your account, for a start.

@glennevis you should edit the OP's image from your quote, it has PI

Qyburn said:

That sample show just over 80% is "night". Would they be better off on E7 or something? 

If it were correct, yes. But I'd bet £10 they're transposed.

Robin9

Lets not get sidelined with E7 readings - the issue is the OP's apparent debt.

Mstty

I asked on post 2 of this thread if this is a past debt.

The answer from the OP was no.

Robin9

We await further communication from OP which hopefully will start to clear this up.