Amazon Nightmare

born_again

ch3shirecat4 said:

I do think that amazon do a poor job of delivering parcels sometimes, I don't think they put much care into it and since its such a large company they probably think they can get away with stealing bits and bobs. I've had it a couple of times when my parcel has not turned up, but I managed to get them refunded, the amazon live chats are always quite helpful. 

That reads like Amazon are stealing the items... Which is .... (fill in the blanks)

Every companies will have a few bad apples. Which you can understand, why when someone says they ordered a phone & got a bottle of water that Amazon want to investigate. If it is a driver or staff member, then a pattern will soon develop allowing them to catch the people involved.

mksysb

JReacher1 said:

mksysb said:

JReacher1 said:

mksysb said:

JReacher1 said:

I think people are over thinking this. It is unlikely to be a label swap, someone has swapped it at the warehouse. It’s the only real viable option. 

Don't think so, the clue is the failed delivery on the first day.  If it was swapped at the warehouse then it would be delivered as normal.

It is a nice theory but if you think about it in detail then you will realise that it is a slightly ridiculous one

Your theory is based on the assumption that an Amazon delivery driver has the ability to place an order and be guaranteed that the next day this order will once again be delivered by them to enable this swap to happen. The chances of the order going to the same courier is very slim as Amazon have numerous drivers that deliver to the same route during the day.  The courier it is picked will be dependent on what warehouse the item is located in and a courier would have no idea of where stock is held.

Secondly if what you were saying was true and it was a label swap then it would be the easiest crime in the world to solve.  Amazon are aware of every order in the courier's van and what each item is so in the OP's example would be able to see that the 2 Outlets were in the van and were meant to go to a different address.  They will easily be able to identify that a label swap has happened and that the driver must be responsible.

So although I do admire your Hercule Poirot sleuthing its sadly all a bit far fetched and can only really have been done at the warehouse :-)

OK, but how do you explain the "failed to deliver" on the due day, but delivery fine the following day?

Sometimes this happens. It’s not a frequent occurrence but a van can break down or something else happens which means the delivery gets pushed back a day. It has happened to me once or twice recently. 

It is not conclusive proof that the driver is engaging in subterfuge to try and steal the item. 

In my case no breakdown or anything else.  I was watching the tracking waiting for my delivery,  It got to my my block and delivered a few items, then drove off round the corner.  That's when I got a failed to deliver message, even though they didn't try.  Next day the delivery was perfect, except it was cheap stuff and not what I ordered.  Also Vicxie and the news report both mentioned failed deliveries  before the switch.  Coincidence?