Amazon Nightmare

goater78

Sarahspangles said:

goater78 said:

WhiskersTheWonderCat said:

goater78 said:

It happens everywhere. It’s only that Amazon are by far the biggest company that it seems to happen more there. In reality any online retailer will have this problem. 

Also filming opening the parcel doesn’t really prove anything as you could have tampered with it before you started filming. To be honest the simple act of filming opening a phone parcel from Amazon and then it having another item in would be seen as very suspicious by Amazon. Seems like too much of a coincidence. 

Oh, but just your word that a different item was inside is so much better. 

I think it would better. It’s normal customer behaviour to just open a parcel. Anything that is abnormal (e.g. filming yourself opening an Amazon parcel) would ring alarm bells as it’s not something a retailer would expect a customer to do. 

At the point when just about everyone knows a friend or family member that has had this happen to them, it becomes normal customer behaviour for more valuable deliveries.  In my family’s case, it was my dad.  Amazon resolved it without too much hassle.  They know they have an internal fraud/theft problem. 

They don’t have an internal fraud/theft problem. They sell tens of millions of items a year in the UK and even on the BBC article it just says a few dozen have reported this and none of these claims have been properly validated. 

This issue is not widespread but people are becoming paranoid about it (or using it as an excuse to steal expensive items from Amazon). 

In reality it is a made up problem and it is not normal customer behaviour to film yourself opening a parcel (unless you’ve tampered with it and want to make a claim). 

ThumbRemote

goater78 said:

Sarahspangles said:

goater78 said:

WhiskersTheWonderCat said:

goater78 said:

It happens everywhere. It’s only that Amazon are by far the biggest company that it seems to happen more there. In reality any online retailer will have this problem. 

Also filming opening the parcel doesn’t really prove anything as you could have tampered with it before you started filming. To be honest the simple act of filming opening a phone parcel from Amazon and then it having another item in would be seen as very suspicious by Amazon. Seems like too much of a coincidence. 

Oh, but just your word that a different item was inside is so much better. 

I think it would better. It’s normal customer behaviour to just open a parcel. Anything that is abnormal (e.g. filming yourself opening an Amazon parcel) would ring alarm bells as it’s not something a retailer would expect a customer to do. 

At the point when just about everyone knows a friend or family member that has had this happen to them, it becomes normal customer behaviour for more valuable deliveries.  In my family’s case, it was my dad.  Amazon resolved it without too much hassle.  They know they have an internal fraud/theft problem. 

They don’t have an internal fraud/theft problem. They sell tens of millions of items a year in the UK and even on the BBC article it just says a few dozen have reported this and none of these claims have been properly validated. 

This issue is not widespread but people are becoming paranoid about it (or using it as an excuse to steal expensive items from Amazon). 

In reality it is a made up problem and it is not normal customer behaviour to film yourself opening a parcel (unless you’ve tampered with it and want to make a claim). 

What utter rubbish.

"a few dozen have reported" - no, the article says dozens of readers have been in touch with the BBC. There is no mention of the number overall. 

"None of these claims have been properly validated" - you've decided this. You've literally made it up. 

"people are becoming paranoid about it" and "it is not normal customer behaviour to film yourself opening a parcel" - if you're purchasing from a retailer where there's a growing number of issues with the wrong items being received, attempting to provide proof of what you've received is entirely normal. 

"This issue is not widespread" - possibly one of the few accurate things you wrote, but even so utterly useless to those who have been affected. 

goater78

ThumbRemote said:

goater78 said:

Sarahspangles said:

goater78 said:

WhiskersTheWonderCat said:

goater78 said:

It happens everywhere. It’s only that Amazon are by far the biggest company that it seems to happen more there. In reality any online retailer will have this problem. 

Also filming opening the parcel doesn’t really prove anything as you could have tampered with it before you started filming. To be honest the simple act of filming opening a phone parcel from Amazon and then it having another item in would be seen as very suspicious by Amazon. Seems like too much of a coincidence. 

Oh, but just your word that a different item was inside is so much better. 

I think it would better. It’s normal customer behaviour to just open a parcel. Anything that is abnormal (e.g. filming yourself opening an Amazon parcel) would ring alarm bells as it’s not something a retailer would expect a customer to do. 

At the point when just about everyone knows a friend or family member that has had this happen to them, it becomes normal customer behaviour for more valuable deliveries.  In my family’s case, it was my dad.  Amazon resolved it without too much hassle.  They know they have an internal fraud/theft problem. 

They don’t have an internal fraud/theft problem. They sell tens of millions of items a year in the UK and even on the BBC article it just says a few dozen have reported this and none of these claims have been properly validated. 

This issue is not widespread but people are becoming paranoid about it (or using it as an excuse to steal expensive items from Amazon). 

In reality it is a made up problem and it is not normal customer behaviour to film yourself opening a parcel (unless you’ve tampered with it and want to make a claim). 

What utter rubbish.

"a few dozen have reported" - no, the article says dozens of readers have been in touch with the BBC. There is no mention of the number overall. 

"None of these claims have been properly validated" - you've decided this. You've literally made it up. 

"people are becoming paranoid about it" and "it is not normal customer behaviour to film yourself opening a parcel" - if you're purchasing from a retailer where there's a growing number of issues with the wrong items being received, attempting to provide proof of what you've received is entirely normal. 

"This issue is not widespread" - possibly one of the few accurate things you wrote, but even so utterly useless to those who have been affected. 

I’m sorry it is not “utter rubbish” and there is no need to be so aggressive. People can debate without being so rude 😃. 

The BBC have not validated the dozens of claims in that article. I don’t know why you think me stating that is me making things up. Very strange. 

I agree the number is not stated but the phrase dozens is telling as you would think that is less than 200 readers and very likely to be less than a hundred. Unfortunately I can’t be held responsible for the lack of accuracy of the BBC, although I suspect the number is not that high or it would be stated in the article. 

Sarahspangles

I doubt Amazon will share the extent of their internal fraud/theft problem with the BBC or indeed anyone else.  It would impact their reputation, such as it is.  But it is a fact that if buying a laptop/mobile phone comes up in conversation with friends, so does the issue that Amazon’s price may be cheap but to be wary as we all know - directly - someone who has opened a distribution-centre sealed parcel with a heavy but low cost substitute item.

goater78

Sarahspangles said:

I doubt Amazon will share the extent of their internal fraud/theft problem with the BBC or indeed anyone else.  It would impact their reputation, such as it is.  But it is a fact that if buying a laptop/mobile phone comes up in conversation with friends, so does the issue that Amazon’s price may be cheap but to be wary as we all know - directly - someone who has opened a distribution-centre sealed parcel with a heavy but low cost substitute item.

I genuinely don't know anyone this has ever happened to :-)

WhiskersTheWonderCat

goater78 said:

Sarahspangles said:

goater78 said:

WhiskersTheWonderCat said:

goater78 said:

It happens everywhere. It’s only that Amazon are by far the biggest company that it seems to happen more there. In reality any online retailer will have this problem. 

Also filming opening the parcel doesn’t really prove anything as you could have tampered with it before you started filming. To be honest the simple act of filming opening a phone parcel from Amazon and then it having another item in would be seen as very suspicious by Amazon. Seems like too much of a coincidence. 

Oh, but just your word that a different item was inside is so much better. 

I think it would better. It’s normal customer behaviour to just open a parcel. Anything that is abnormal (e.g. filming yourself opening an Amazon parcel) would ring alarm bells as it’s not something a retailer would expect a customer to do. 

At the point when just about everyone knows a friend or family member that has had this happen to them, it becomes normal customer behaviour for more valuable deliveries.  In my family’s case, it was my dad.  Amazon resolved it without too much hassle.  They know they have an internal fraud/theft problem. 

They don’t have an internal fraud/theft problem. They sell tens of millions of items a year in the UK and even on the BBC article it just says a few dozen have reported this and none of these claims have been properly validated. 

This issue is not widespread but people are becoming paranoid about it (or using it as an excuse to steal expensive items from Amazon). 

In reality it is a made up problem and it is not normal customer behaviour to film yourself opening a parcel (unless you’ve tampered with it and want to make a claim). 

Clearly it is in fact normal customer behaviour, as lots of genuine customers are doing it. 

goater78

WhiskersTheWonderCat said:

goater78 said:

Sarahspangles said:

goater78 said:

WhiskersTheWonderCat said:

goater78 said:

It happens everywhere. It’s only that Amazon are by far the biggest company that it seems to happen more there. In reality any online retailer will have this problem. 

Also filming opening the parcel doesn’t really prove anything as you could have tampered with it before you started filming. To be honest the simple act of filming opening a phone parcel from Amazon and then it having another item in would be seen as very suspicious by Amazon. Seems like too much of a coincidence. 

Oh, but just your word that a different item was inside is so much better. 

I think it would better. It’s normal customer behaviour to just open a parcel. Anything that is abnormal (e.g. filming yourself opening an Amazon parcel) would ring alarm bells as it’s not something a retailer would expect a customer to do. 

At the point when just about everyone knows a friend or family member that has had this happen to them, it becomes normal customer behaviour for more valuable deliveries.  In my family’s case, it was my dad.  Amazon resolved it without too much hassle.  They know they have an internal fraud/theft problem. 

They don’t have an internal fraud/theft problem. They sell tens of millions of items a year in the UK and even on the BBC article it just says a few dozen have reported this and none of these claims have been properly validated. 

This issue is not widespread but people are becoming paranoid about it (or using it as an excuse to steal expensive items from Amazon). 

In reality it is a made up problem and it is not normal customer behaviour to film yourself opening a parcel (unless you’ve tampered with it and want to make a claim). 

Clearly it is in fact normal customer behaviour, as lots of genuine customers are doing it. 

I don't think a lot of customers are filming themselves opening amazon parcels :-)

Undervalued

WhiskersTheWonderCat said:

goater78 said:

Sarahspangles said:

goater78 said:

WhiskersTheWonderCat said:

goater78 said:

It happens everywhere. It’s only that Amazon are by far the biggest company that it seems to happen more there. In reality any online retailer will have this problem. 

Also filming opening the parcel doesn’t really prove anything as you could have tampered with it before you started filming. To be honest the simple act of filming opening a phone parcel from Amazon and then it having another item in would be seen as very suspicious by Amazon. Seems like too much of a coincidence. 

Oh, but just your word that a different item was inside is so much better. 

I think it would better. It’s normal customer behaviour to just open a parcel. Anything that is abnormal (e.g. filming yourself opening an Amazon parcel) would ring alarm bells as it’s not something a retailer would expect a customer to do. 

At the point when just about everyone knows a friend or family member that has had this happen to them, it becomes normal customer behaviour for more valuable deliveries.  In my family’s case, it was my dad.  Amazon resolved it without too much hassle.  They know they have an internal fraud/theft problem. 

They don’t have an internal fraud/theft problem. They sell tens of millions of items a year in the UK and even on the BBC article it just says a few dozen have reported this and none of these claims have been properly validated. 

This issue is not widespread but people are becoming paranoid about it (or using it as an excuse to steal expensive items from Amazon). 

In reality it is a made up problem and it is not normal customer behaviour to film yourself opening a parcel (unless you’ve tampered with it and want to make a claim). 

Clearly it is in fact normal customer behaviour, as lots of genuine customers are doing it. 

Define "lots"!

In one sense fifty or a hundred are "lots" yet as a percentage of the number of parcels Amazon deliver every day it is a minute fraction of one percent.

Even then, unless it is done to a high standard and in front of a truly independent witness it doesn't really prove a great deal.

Undervalued

Sarahspangles said:

I doubt Amazon will share the extent of their internal fraud/theft problem with the BBC or indeed anyone else.  It would impact their reputation, such as it is.  But it is a fact that if buying a laptop/mobile phone comes up in conversation with friends, so does the issue that Amazon’s price may be cheap but to be wary as we all know - directly - someone who has opened a distribution-centre sealed parcel with a heavy but low cost substitute item.

No we don't!

You may personally know somebody but I certainly don't. Nor do I know anybody who claims to know somebody.

warby68

I wonder whether an order for multiple phones (or other expensive items) triggers the more adversarial Amazon responses.

I may be wrong but on average I would expect such orders are one at a time.