Amazon Nightmare

the_lunatic_is_in_my_head

I don't find it a false narrative, again you are focusing on the specific, a run of bad luck through no fault of your own may have negative consequences down the line. I agree the example of receiving milkways instead of an iPhone is extreme but obviously it relates to the content that came before it. 

JReacher1 said:

People need to be more forgiving of mistakes.  We don't live in a 100% perfect world so as long as the remediation process is good I see no reason to complain.

Completely agree, I simply disagree on whether the remediation process is good or not.  

JReacher1

the_lunatic_is_in_my_head said:

I don't find it a false narrative, again you are focusing on the specific, a run of bad luck through no fault of your own may have negative consequences down the line. I agree the example of receiving milkways instead of an iPhone is extreme but obviously it relates to the content that came before it. 

JReacher1 said:

People need to be more forgiving of mistakes.  We don't live in a 100% perfect world so as long as the remediation process is good I see no reason to complain.

Completely agree, I simply disagree on whether the remediation process is good or not.  

What else would you have expected Amazon to do?

the_lunatic_is_in_my_head

JReacher1 said:

What else would you have expected Amazon to do?

Retrieve the incorrect item and either fulfil the order correctly or refund.

I know you are going to say that is worse for you but that is exactly the point.

In an ideal world a single company wouldn't dominate the landscape in the way Amazon does with online retail. Competition inspires greatness, many companies innovating to appeal to the customer and gain that sale is not the same as the basic pursuit of profit, which is where Amazon is closer to, as that leads to self interest. 

Your dissatisfaction at being inconvenienced by their actions is exactly what is required to keep them on their toes, rather than innovating to earn that satisfaction that have purchased it, for around £15-£20 on this occasion which is considerably less than it would cost them to innovative. 

JReacher1

the_lunatic_is_in_my_head said:

JReacher1 said:

What else would you have expected Amazon to do?

Retrieve the incorrect item and either fulfil the order correctly or refund.

I know you are going to say that is worse for you but that is exactly the point.

In an ideal world a single company wouldn't dominate the landscape in the way Amazon does with online retail. Competition inspires greatness, many companies innovating to appeal to the customer and gain that sale is not the same as the basic pursuit of profit, which is where Amazon is closer to, as that leads to self interest. 

Your dissatisfaction at being inconvenienced by their actions is exactly what is required to keep them on their toes, rather than innovating to earn that satisfaction that have purchased it, for around £15-£20 on this occasion which is considerably less than it would cost them to innovative. 

They have refunded instantly. All they have asked me to do is keep/destroy a small box of chocolate drinks. I don’t think that is an unreasonable request for me. 

I know people like to complain on the internet and especially on this site but really this is quite ridiculous to say how Amazon handled this situation was poor. 

ch3shirecat4

I do think that amazon do a poor job of delivering parcels sometimes, I don't think they put much care into it and since its such a large company they probably think they can get away with stealing bits and bobs. I've had it a couple of times when my parcel has not turned up, but I managed to get them refunded, the amazon live chats are always quite helpful. 

the_lunatic_is_in_my_head

JReacher1 said:

the_lunatic_is_in_my_head said:

JReacher1 said:

What else would you have expected Amazon to do?

Retrieve the incorrect item and either fulfil the order correctly or refund.

I know you are going to say that is worse for you but that is exactly the point.

In an ideal world a single company wouldn't dominate the landscape in the way Amazon does with online retail. Competition inspires greatness, many companies innovating to appeal to the customer and gain that sale is not the same as the basic pursuit of profit, which is where Amazon is closer to, as that leads to self interest. 

Your dissatisfaction at being inconvenienced by their actions is exactly what is required to keep them on their toes, rather than innovating to earn that satisfaction that have purchased it, for around £15-£20 on this occasion which is considerably less than it would cost them to innovative. 

They have refunded instantly. All they have asked me to do is keep/destroy a small box of chocolate drinks. I don’t think that is an unreasonable request for me. 

I know people like to complain on the internet and especially on this site but really this is quite ridiculous to say how Amazon handled this situation was poor. 

I think it's quite ridiculous that people are willing to accept the single instance of satisfaction at the expense of the long term, not just with regards to buying from Amazon but as something which is being perpetuated in general.  

Just to add, I think it's highly unreasonable for them to suggest you destroy such an item should you not wish to keep it, insanely wasteful. If you don't want it they should suggest an alternative such as donate it to your local supermarket food bank containers.

JReacher1

the_lunatic_is_in_my_head said:

JReacher1 said:

the_lunatic_is_in_my_head said:

JReacher1 said:

What else would you have expected Amazon to do?

Retrieve the incorrect item and either fulfil the order correctly or refund.

I know you are going to say that is worse for you but that is exactly the point.

In an ideal world a single company wouldn't dominate the landscape in the way Amazon does with online retail. Competition inspires greatness, many companies innovating to appeal to the customer and gain that sale is not the same as the basic pursuit of profit, which is where Amazon is closer to, as that leads to self interest. 

Your dissatisfaction at being inconvenienced by their actions is exactly what is required to keep them on their toes, rather than innovating to earn that satisfaction that have purchased it, for around £15-£20 on this occasion which is considerably less than it would cost them to innovative. 

They have refunded instantly. All they have asked me to do is keep/destroy a small box of chocolate drinks. I don’t think that is an unreasonable request for me. 

I know people like to complain on the internet and especially on this site but really this is quite ridiculous to say how Amazon handled this situation was poor. 

I think it's quite ridiculous that people are willing to accept the single instance of satisfaction at the expense of the long term, not just with regards to buying from Amazon but as something which is being perpetuated in general.  

Just to add, I think it's highly unreasonable for them to suggest you destroy such an item should you not wish to keep it, insanely wasteful. If you don't want it they should suggest an alternative such as donate it to your local supermarket food bank containers.

But there is no long term apart from your paranoid reasons that by them making a mistake this will end having a detriment on my amazon account.  There is no evidence of that.

Amazon asked me to dispose of it as I wished.  It is my choice what I do with it.  I am happy to take personal responsibility for disposing of the item and don't need Amazon to provide tips of what I could do with it :-)

the_lunatic_is_in_my_head

JReacher1 said:

But there is no long term apart from your paranoid reasons that by them making a mistake this will end having a detriment on my amazon account.  There is no evidence of that.

Amazon asked me to dispose of it as I wished.  It is my choice what I do with it.  I am happy to take personal responsibility for disposing of the item and don't need Amazon to provide tips of what I could do with it :-)

You said destroy, which is very different to dispose. I don't know what they said, I can only go on the words you use. 

No that wasn't my only reasoning, I asked; "does it create entitlement in consumers and complacency in retailers? Had they sent you something that was of no use to you (and worthless, so of no value as a trade or sale), would you have still felt the same way about their service? Would it not be more positive to explain what will happen to prevent it from occurring again and actually put that in place?"

You've implied more than once my only point is the detriment to one's amazon account but the benefit of a forum over a face to face conversation is everything that was said it still available to be scrutinised  

JReacher1

the_lunatic_is_in_my_head said:

JReacher1 said:

But there is no long term apart from your paranoid reasons that by them making a mistake this will end having a detriment on my amazon account.  There is no evidence of that.

Amazon asked me to dispose of it as I wished.  It is my choice what I do with it.  I am happy to take personal responsibility for disposing of the item and don't need Amazon to provide tips of what I could do with it :-)

You said destroy, which is very different to dispose. I don't know what they said, I can only go on the words you use. 

No that wasn't my only reasoning, I asked; "does it create entitlement in consumers and complacency in retailers? Had they sent you something that was of no use to you (and worthless, so of no value as a trade or sale), would you have still felt the same way about their service? Would it not be more positive to explain what will happen to prevent it from occurring again and actually put that in place?"

You've implied more than once my only point is the detriment to one's amazon account but the benefit of a forum over a face to face conversation is everything that was said it still available to be scrutinised  

I think we could argue forever :-)  lets agree to disagree

the_lunatic_is_in_my_head

JReacher1 said:

I think we could argue forever :-)  lets agree to disagree

No doubt and of course