Octopus data not consistently available from SMART meter - is it just me?

UncleK

Folks,
I'm supplied electricity (only) by Octopus with a SMART meter. I have solar panels with batteries and I am keen to track how we are doing (and I'm a nerd). When it works, the information available from my meter via the Octopus web site is brilliant, telling me usage and export per half hour. But then it's not available for certain dates. And then it starts again. I can always get the daily stuff on my IHD but that's not enough to satisfy the nerd in me. I have pointed this out to Octopus a few times and they say they are looking into it. They never get back to me saying what the problem was or is or what they've done. Does anyone have similar issues?
(It's like with the random requests for meter readings - I kept complaining about those. They started saying they were going to so something about them but their last email just said "I'm sorry you are receiving these. We are receiving your readings as expected." - no hint of trying to fix it.)
Overall I like Octopus as the money flows OK and the data shows promise - just needs consistency.
So, is it just me?
Cheers for reading and even more so for responses from fellow Octopus subscribers.

EssexHebridean

Can't help on the issues but the Bright App comes well recommended on here for giving lots of detail - might be worth a look?

[Deleted User]

UncleK said:

Folks,
I'm supplied electricity (only) by Octopus with a SMART meter. I have solar panels with batteries and I am keen to track how we are doing (and I'm a nerd). When it works, the information available from my meter via the Octopus web site is brilliant, telling me usage and export per half hour. But then it's not available for certain dates. And then it starts again. I can always get the daily stuff on my IHD but that's not enough to satisfy the nerd in me. I have pointed this out to Octopus a few times and they say they are looking into it. They never get back to me saying what the problem was or is or what they've done. Does anyone have similar issues?
(It's like with the random requests for meter readings - I kept complaining about those. They started saying they were going to so something about them but their last email just said "I'm sorry you are receiving these. We are receiving your readings as expected." - no hint of trying to fix it.)
Overall I like Octopus as the money flows OK and the data shows promise - just needs consistency.
So, is it just me?
Cheers for reading and even more so for responses from fellow Octopus subscribers.

Octopus uses a third-party Adapter service (provided by TMA) to undertake the daily data pull from smart meters under its control. I didn’t receive any smart data for Sunday until today, and I am still waiting for yesterday’s data. I suspect that the problem sits with TMA. The reason that Octopus isn’t concerned is that they have procedures to undertake a manual data pull if it is needed for billing services.

pete-20-11

There’s been a few issues with the smart metering network too, as per this blog from Hugo app

https://hugoenergyapp.co.uk/why-did-the-smart-meter-network-go-down-on-26th-february-2023/

[Deleted User]

Yesterday’s data is starting to come through now.

UncleK

Thanks for replies. I have tried the Bright App - had to try the "alternative route" to register my meter so let's see where that goes so thanks. And Dolor - good to hear it's not just me - though I have yet to see yesterday's data, I do have Sunday's data now.

Raxiel

I also had a delay for Saturday and Sunday, but other than that I've never had any gaps.

Electricity readings usually show up early afternoon the following day, gas is usually 3-4 hours later.

When I signed up for Bright (I also had to use the alternative method, there's no sticker on my IHD) The electricity always seemed to come through around the same time, so I just stuck with Octopus (Gas never appeared)

[Deleted User]

Octo-Aid has judged pushed out a notification saying that there are ongoing issues at the DCC. That said, my BRIGHT app data is fully up to date.

vic_sf49

Ah. My Octopus account is missing a couple of days worth of data from my electric meter too (gas is fine), but it's all showing in Bright app.

masonic

Ditto, missing data from 14th and 15th from Octopus, but all available via n3rgy.

Magnitio

Also missing gas from 12th/13th, export from 14th and import from 15th. I'm sure it will appear eventually.