PCM Claim Form time to write a defence

Johnson2015

Just used my tablet and got a response straight away . Phones do not work when sending to the CC email.

A little concerned about this part of the response.

Please note that attachments must be sent in a format supported by the software used by the specified court to which it is sent. These formats are listed on Her Majesty’s Courts and Tribunals Service website. Attachments sent to a specified court in a format not listed will be treated as not having been received by the court.

The time of receipt of a transmission will be recorded electronically on the transmission as it is received.

If a transmission is received after 4pm any document attached to the transmission will be treated as filed on the next day the court office is open.

If you are having problems completing an electronic form please visit the below link, it contains useful information about using Adobe which may be of assistance: https://acrobat.adobe.com/uk/en/products/about-adobe-pdf.html

Mine was pdf which is supported by Abode. But to someone who isn't computer literate, they would struggle...

Coupon-mad

Oh dear. Are you sure there's no auto-response in either email account's junk?

Johnson2015

Yes got the auto response now.

Thank you for your email which may be in relation to delays you have experienced with our service. I am sorry to hear you are unhappy with the service provided by us. We understand the delays that you are currently experiencing can be frustrating and fall short of the standards you rightly expect of us. As a public service, we record all complaints and regularly review points that are raised to improve our service.

 

This service is currently undergoing a significant transition as we take on new work and expand to meet the growing needs of our customers. This means we have a large backlog of work to clear.

 

The service is focusing on reducing the volume of work in priority order and to do this we are currently prioritising resources to tackle case progression work as opposed to dealing with chase up correspondence, so we ask for your continued patience and trust that your case will be dealt with in due course. We are aiming to recover our position by the end of the September.

 

The service has also recently introduced new procedures to make sure work is being processed as soon as possible. Please be assured that this is a result of feedback received from our customers, as we are actively looking to improve the service being offered. These procedures have seen a reduction in processing time already and further improvements are expected in the coming weeks. If you would like to track our performance please click on the link below which will take you to our latest available information.

 

Johnson2015

Just received the DQ from Gladstone. Is it worth filling out a DQ from Direct Gov website or play the waiting game?

Le_Kirk

What does it state in the 12-step process that you (hopefully) have been following?  This can be found in the template defence thread.

Johnson2015

Le_Kirk said:

What does it state in the 12-step process that you (hopefully) have been following?  This can be found in the template defence thread.

According to the 12 step process it says wait for Northampton to send a DQ form, however it doesn't state HOW. As previously mentioned, I do not live at the address anymore and considering the Claimant has sent there's already, makes the hypothesis that mine has already been sent out and not received more likely. So what does one do in that instance??Does Northampton usually email the Defendant a copy? Trying to look back at my case from last year but it was way back in March from what I can recall they didn't email a copy out.

Debszzzz2

The Claimant has sent you theirs but they have not filed it with the court yet. Just wait until your MCOL says that they have sent you an N180 DQ and then you can immediately email yours to the court and the claimant/solicitor.

You can download yours now and fill it in. just don't email it until the court is ready.

Coupon-mad

Johnson2015 said:

Le_Kirk said:

What does it state in the 12-step process that you (hopefully) have been following?  This can be found in the template defence thread.

According to the 12 step process it says wait for Northampton to send a DQ form, however it doesn't state HOW. As previously mentioned, I do not live at the address anymore and considering the Claimant has sent there's already, makes the hypothesis that mine has already been sent out and not received more likely. So what does one do in that instance??Does Northampton usually email the Defendant a copy? Trying to look back at my case from last year but it was way back in March from what I can recall they didn't email a copy out.

Have you not told the CNBC to use your current address and to erase the old one?

They use post.  They don't email a DQ. It is highly UNLIKELY that any DQs have been sent out by the CNBC yet, but your MCOL History will say.

The solicitor sending it just means they downloaded one.

KeithP

Item 7 on that checklist you were once following says...

Le_Kirk

Johnson2015 said:

Le_Kirk said:

What does it state in the 12-step process that you (hopefully) have been following?  This can be found in the template defence thread.

According to the 12 step process it says wait for Northampton to send a DQ form, however it doesn't state HOW. As previously mentioned, I do not live at the address anymore and considering the Claimant has sent there's already, makes the hypothesis that mine has already been sent out and not received more likely. So what does one do in that instance??Does Northampton usually email the Defendant a copy? Trying to look back at my case from last year but it was way back in March from what I can recall they didn't email a copy out.

I see you have answers now from two forum regulars but have you not at some point in this 20 page thread been advised to send a data rectification notice to the claimant and ccbc advising of your corret address for service?