RBS Online Banking Refresh Coming

jackjones01

I always thought they’d get rid of RBS in England and Wales and just have it in Scotland as a brand. 

gary1312

jackjones01 said:

I always thought they’d get rid of RBS in England and Wales and just have it in Scotland as a brand. 

They have. The product offerings are identical and there are no RBS branches in England except for one just south of the Scottish border and the Drummonds/Holts branches. But anyone south of the border can still open accounts online and just use local NatWest branches as I and some others on this board do. Similarly, people north of the border are free to open NatWest accounts and get service at RBS branches.

jackjones01

gary1312 said:

jackjones01 said:

I always thought they’d get rid of RBS in England and Wales and just have it in Scotland as a brand. 

They have. The product offerings are identical and there are no RBS branches in England except for one just south of the Scottish border and the Drummonds/Holts branches. But anyone south of the border can still open accounts online and just use local NatWest branches as I and some others on this board do. Similarly, people north of the border are free to open NatWest accounts and get service at RBS branches.

I don’t agree with this as there are still branches of RBS in England. However, you are correct in the fact that you can transact in both RBS and NatWest in the same way. 

WillPS

jackjones01 said:

gary1312 said:

jackjones01 said:

I always thought they’d get rid of RBS in England and Wales and just have it in Scotland as a brand. 

They have. The product offerings are identical and there are no RBS branches in England except for one just south of the Scottish border and the Drummonds/Holts branches. But anyone south of the border can still open accounts online and just use local NatWest branches as I and some others on this board do. Similarly, people north of the border are free to open NatWest accounts and get service at RBS branches.

I don’t agree with this as there are still branches of RBS in England. However, you are correct in the fact that you can transact in both RBS and NatWest in the same way. 

There is one active shopfront in England (by just a couple of miles!) with the RBS brand on it at this point.

stclair

IanManc said:

jackjones01 said:

gary1312 said:

jackjones01 said:

I always thought they’d get rid of RBS in England and Wales and just have it in Scotland as a brand. 

They have. The product offerings are identical and there are no RBS branches in England except for one just south of the Scottish border and the Drummonds/Holts branches. But anyone south of the border can still open accounts online and just use local NatWest branches as I and some others on this board do. Similarly, people north of the border are free to open NatWest accounts and get service at RBS branches.

I don’t agree with this as there are still branches of RBS in England. However, you are correct in the fact that you can transact in both RBS and NatWest in the same way. 

Seeing you disagree with @gary1312 saying that the only RBS branches in England are Holts, Drummond and "one just south of the Scottish border" - i.e. Berwick upon Tweed - maybe you'd like to tell us where they all are?

Here's a link to the RBS branch finder to help you:

https://www.rbs.co.uk/search-results/locator.html

Helpful hint: @gary1312 is right and there aren't any.

There was a RBS branch in my area until recently and I’m down south. 

RG2015

chuwi said:

Santander re-did their online banking, making it unusable for me. I had made a load of adblock rules to remove the ads-not-ads, things like "credit card account. You have 0. Sign up now". Now the OLB has cartoons on the homepage, and will not work at all without Javascript. There is a typo in the HTML, one that tells the browser security stuff, and I have reported that but it remains! Sums up how the system is not to empower the customers, but the biz. I do not use OLB any more. The ads-mentality is so bad I raised a complaint about a member of staff in a branch telling me they do savings accounts, as if that isn't direct marketing. Any sense of regulations, law, or even quality services is nothing to these bank pricks

I would imagine that staff are obliged to promote their products to customers at every opportunity.

Your complaint about a member of staff will probably result in them getting a bonus.

flaneurs_lobster

chuwi said:

 Any sense of regulations, law, or even quality services is nothing to these bank pricks

Much like your own sense of politeness and even-handedness.

You raised a complaint because a member of staff mentioned that they have savings products?

Get a grip.

EarthBoy

stclair said:

IanManc said:

jackjones01 said:

gary1312 said:

jackjones01 said:

I always thought they’d get rid of RBS in England and Wales and just have it in Scotland as a brand. 

They have. The product offerings are identical and there are no RBS branches in England except for one just south of the Scottish border and the Drummonds/Holts branches. But anyone south of the border can still open accounts online and just use local NatWest branches as I and some others on this board do. Similarly, people north of the border are free to open NatWest accounts and get service at RBS branches.

I don’t agree with this as there are still branches of RBS in England. However, you are correct in the fact that you can transact in both RBS and NatWest in the same way. 

Seeing you disagree with @gary1312 saying that the only RBS branches in England are Holts, Drummond and "one just south of the Scottish border" - i.e. Berwick upon Tweed - maybe you'd like to tell us where they all are?

Here's a link to the RBS branch finder to help you:

https://www.rbs.co.uk/search-results/locator.html

Helpful hint: @gary1312 is right and there aren't any.

There was a RBS branch in my area until recently and I’m down south. 

There was = there isn't now. 

WillPS

stclair said:

IanManc said:

jackjones01 said:

gary1312 said:

jackjones01 said:

I always thought they’d get rid of RBS in England and Wales and just have it in Scotland as a brand. 

They have. The product offerings are identical and there are no RBS branches in England except for one just south of the Scottish border and the Drummonds/Holts branches. But anyone south of the border can still open accounts online and just use local NatWest branches as I and some others on this board do. Similarly, people north of the border are free to open NatWest accounts and get service at RBS branches.

I don’t agree with this as there are still branches of RBS in England. However, you are correct in the fact that you can transact in both RBS and NatWest in the same way. 

Seeing you disagree with @gary1312 saying that the only RBS branches in England are Holts, Drummond and "one just south of the Scottish border" - i.e. Berwick upon Tweed - maybe you'd like to tell us where they all are?

Here's a link to the RBS branch finder to help you:

https://www.rbs.co.uk/search-results/locator.html

Helpful hint: @gary1312 is right and there aren't any.

There was a RBS branch in my area until recently and I’m down south. 

Yes, there was a few spread across England and Wales until last year. Some even had refurbs fairly recently.

It should be noted that the plan to shrink the Royal Bank brand back to Scotland has been in the air for years - the English and Welsh branches (except Holts, Childs, Drummonds and possibly Berwick) were all to transfer to Williams & Glyn (and then onward to Santander at one point).

gary1312

WillPS said:

It should be noted that the plan to shrink the Royal Bank brand back to Scotland has been in the air for years - the English and Welsh branches (except Holts, Childs, Drummonds and possibly Berwick) were all to transfer to Williams & Glyn (and then onward to Santander at one point).

I'm aware that the branches you mention were to go to W&G but I'm interested to know if there was ever a firm plan to run those branches as a seperate stand-alone bank or would it always have been a case of another bank basically buying the branches/accounts and then rebranding?