New boiler installed but No paperwork

Socrates1982

Rusty190 said:

plumb1_2 said:

diystarter7 said:

Hi

Let gas safe take care of it and advise you

And when the time comes for an emergency call-out to the boiler, do you think  he’s gonna be there pronto after giving him hassle with gas safe. All gas safe will do is contact him to remind him to do the paperwork.
Give him time, most tradesmen are always behind on paperwork. I’ve done jobs 3 weeks ago and still not sent a invoice yet.I could send them tonight but to tired after a hard day working.

Surely the crux of the matter here is not the delay in getting the registration/paperwork sorted but, the fact that when asked by @Socrates1982, he's fobbed him/her off and then lied?

Most decent customers could cope with being told:

"I'm so busy just now that my admin is taking longer than I'd like. I've got a 30 day window to register your appliance and I will ensure I have it done within that time frame. I'll e-mail/text you once it's completed".

Being fobbed off/lied to just makes customers feel very nervous that they're dealing with someone who isn't what they purport to be and consequently the customer will push all the more.

Delays in sending out bills aren't in the same category as customers can be confident that the tradesman WILL bill them at some point.

Thank you . You have put into words what I coudn't. This is exactly how it is/feels. The dishonesty makes me ill to the points of headaches as he says he has done it and just needs to get it to me. Yet the manufacturer and gas safe confirm he has not done anything. That coupled with some info gas safe gave me....it takes 2 mins for him to register it with them. 

2 minutes!

bris

I haven't read through all the pages but have you checked the back of the Installation manual that came with the boiler?

At the back there is a Benchmark page where you put all the tests carried out after installation.

If that hasn't been completed then you have no warranty even if he has registered it with the manufacture.

If it is completed then you can register the warranty yourself by going to the manufactures website.

If the benchmark is not complete then you don't even know if its safe, that's why the Benchmark needs done in the first place.

I have had to tinker with the gas valve on many occasions to meet the installation ratios..

Socrates1982

bris said:

I haven't read through all the pages but have you checked the back of the Installation manual that came with the boiler?

At the back there is a Benchmark page where you put all the tests carried out after installation.

If that hasn't been completed then you have no warranty even if he has registered it with the manufacture.

If it is completed then you can register the warranty yourself by going to the manufactures website.

If the benchmark is not complete then you don't even know if its safe, that's why the Benchmark needs done in the first place.

I have had to tinker with the gas valve on many occasions to meet the installation ratios..

No, impossible to do as the engineer didn't leave me with any paperwork. How important is it to be in receipt of that document. I'm really worried now as I don't have it and the engineer is givng me a vibe that he isn't going to give it to me. He told me on Monday he would register it/send me the paperwork. Same last night. And even this morning. When I chased him up he said he is out with his daughter and then sent me a pic of his daughter on a tricycle. Its like he is rubbing it in my face knowing that I am so stressed about it and am desperate for that paperwork .

bris

If he hasn't filled in the benchmark then he hasn't finished installing the boiler.

The benchmark is for good reason it's all the safety aspects of the boiler. 

Give gas safe a call and explain the situation. If he still has the installation manual, which should be left with the boiler, then he can just make up the benchmark results and fill in anything he wants without doing the tests.

He should never have left that job without doing the tests, I'm assuming he didn't as he's no reason to take the paperwork away if he did. 

Socrates1982

bris said:

If he hasn't filled in the benchmark then he hasn't finished installing the boiler.

The benchmark is for good reason it's all the safety aspects of the boiler. 

Give gas safe a call and explain the situation. If he still has the installation manual, which should be left with the boiler, then he can just make up the benchmark results and fill in anything he wants without doing the tests.

He should never have left that job without doing the tests, I'm assuming he didn't as he's no reason to take the paperwork away if he did. 

:-(((
I'm going to guess that is exactly what he has done. Taken them away and will fill it in without having done the test. Like you say there is no reason for him to take it away. He didn't do any tests or record anything when he was here as far as I remember. Its open plan and I was WFH about 8 foot away on the dining table. I rang the boiler manufacture for their advice this evening, fortunatelty someone answered. The chap I spoke to was very helpful. He asked me to photograph under the boiler as there would be a label there. Guided me through it and registered the boiler but said it still needs the commissioning document, the one you refer to as the benchmark. 

The strange thing...later this evening after I sent the engineer a message asking for an update, he asked me to do exactly the same thing....photograph the underside of the boiler and send it to him. I am guessing he didn't have the details he needed regardless of whether he did the test or not.

About 15 minutes later he messaged me back to say he he is going to have to cancel the registration I did earlier on (This is after I told him 3 times this week that I would have to do exactly that today if he hadn't registered it!) and then register it again on his installer (I don't know what that is or means). 

Nothing will happen now until Monday. I will contact gas safe then. I won't suggest that he didn't do the benchmark tests but I will tell them he took the manual away after the installation and he asked me to photograph the underside yesterday. 



Thank you. Although I'm more worried now after your messages, I'm better off for them as I understand it a bit more now. thank you again. 

ThisIsWeird

This guy is not going to allow himself to get into trouble with GS. For the sake of a formality. A wee technical exercise. He'd be nuts.

He seems to be a bit of a twit, but probably no more than that.

Happy New Boiler.

TELLIT01

FreeBear said:

TELLIT01 said:

I had a similar issue with paperwork not arriving following work I had done.  Not gas, but I had to get onto the trade body he is registered with in order to get the documentation.  Crazy, as he had done a damn good job.  I think he was just utterly disorganised rather than having any intention of p'ing me off.

Took over a month for FENSA paperwork to turn up after having windows & door fitted - These things take time, and I would have held off til week 6 before chacing.

I appreciate the paperwork takes time but in my case he said he had it and would drop it in to me, then that he would e-mail it.....  Nothing ever appeared until I complained to the trade body I had found him through, and they copied me in on their e-mails to him.

Socrates1982

ThisIsWeird said:

This guy is not going to allow himself to get into trouble with GS. For the sake of a formality. A wee technical exercise. He'd be nuts.

He seems to be a bit of a twit, but probably no more than that.

Happy New Boiler.

Thank you for your reply

Socrates1982

TELLIT01 said:

FreeBear said:

TELLIT01 said:

I had a similar issue with paperwork not arriving following work I had done.  Not gas, but I had to get onto the trade body he is registered with in order to get the documentation.  Crazy, as he had done a damn good job.  I think he was just utterly disorganised rather than having any intention of p'ing me off.

Took over a month for FENSA paperwork to turn up after having windows & door fitted - These things take time, and I would have held off til week 6 before chacing.

I appreciate the paperwork takes time but in my case he said he had it and would drop it in to me, then that he would e-mail it.....  Nothing ever appeared until I complained to the trade body I had found him through, and they copied me in on their e-mails to him.

Thank you for this. Although a different trade, a similar, nearly identical issues in some ways. 
I have learnt a few things just from this forum thread. 

Socrates1982

Just thought I'd update my post, for future readers benefit. I just got all the paperwork back from the installer. Over 2 months after the installation. The last two weeks I had been told by him he was coming tomorrow pretty much every day or every other day. It took a threat to get him here. I told him I'd been advised to report the missing paperwork to the manufacturer and to gas safe. Which I didnt want to do (both reporting and the threat itself). Sure enough he came the next day with the paperwork.