New boiler installed but No paperwork

TELLIT01

I had a similar issue with paperwork not arriving following work I had done.  Not gas, but I had to get onto the trade body he is registered with in order to get the documentation.  Crazy, as he had done a damn good job.  I think he was just utterly disorganised rather than having any intention of p'ing me off.

FreeBear

TELLIT01 said:

I had a similar issue with paperwork not arriving following work I had done.  Not gas, but I had to get onto the trade body he is registered with in order to get the documentation.  Crazy, as he had done a damn good job.  I think he was just utterly disorganised rather than having any intention of p'ing me off.

Took over a month for FENSA paperwork to turn up after having windows & door fitted - These things take time, and I would have held off til week 6 before chacing.

Socrates1982

Bigphil1474 said:

OP, you said that Gas Safe said it had to be done in 30 days. If it's only been 3 weeks then he still has time. I would leave it until 30 days. Your boiler is no more or less safe because it has or hasn't been registered. If you were happy with their work, then best not kick up too much of a fuss IMO, as a good gas engineer, like a good heart, is hard to find. 

As I say, I know he has a little more time. About 7 more days. 2 of which are week end and I'm happy to give him a few more days. The boiler company said to me he needs to send commissioning paperwork to them, which he himself told me he has done but he clearly hasn't as they confirmed that this morning! I have no intention of kicking up a fuss. I have been very good to him as he asked me to delay the start of the work a couple of times which I was fine with. And I payed in full within 30 mins of being asked. Good as he is...there are some questionable things taking place as gas safe too confirmed he hasn't registed the installation, yet he says he has. 

Socrates1982

rob7475 said:

OP have you checked he's gas safe registered (hopefully you didt this before letting him start work)? If he is, I wouldn't worry too much yet. If he's a sole trader, chances are he's very busy and will get round to it when he has chance.

It's hard for sole traders - you spend all day working and then have to spend your evenings travelling around quoting for jobs. It leaves very little time for 'admin'. 

Hi and thank you. Yes I made sure he was gas safe before appointed. 

Socrates1982

ThisIsWeird said:

The important thing here is that the guy is registered with GasSafe, so is presumably both competent and has carried out the installation correctly. The rest is just paperwork. It's important pw, yes, but really, it ain't going to make any difference for a good while.

He's a busy and/or disorganised fellow, and almost certainly will get this sorted for you before too long. Meanwhile, I personally wouldn't be 'concerned', just a wee bit annoyed, and would let it sit for another week or so before starting to rattle his cage. i mean, what actual difference does it make? If it goes pear-shaped, he's the guy in the poo.

Operating instructions are available online.

I'm not excusing the guy - not at all; he should have all this happening as a matter of routine, and leave his customers feeling totally reassured. But he's a bit 'lax' - almost certainly that is all.

And, if he does get it registered in the next couple of days, he's technically done now't wrong...

Thank you. See thats the bit I wasnt sure about....if it goes pear shaped whose butt is on the line, mine for not having any paperwork or anything registed or him for not registering it or providing the paperwork. I d/l the manual. Its the commissioning document I can't access. that has to come from him. Boiler manufacturer confirmed that this morning. Yup you are right about the last bit too thank you. I will wait a few more days.

Socrates1982

TELLIT01 said:

I had a similar issue with paperwork not arriving following work I had done.  Not gas, but I had to get onto the trade body he is registered with in order to get the documentation.  Crazy, as he had done a damn good job.  I think he was just utterly disorganised rather than having any intention of p'ing me off.

Thank you, as much as I don't like to hear anyone else going through similar problems it is reassuring to know these things can end up with a resolution. Unnessary stress though hey

Socrates1982

Thanks all. I have my approach now. Gas safe I have made aware but instructed not to act just yet. Boiler manufacturer said I can register it myself but it really needs the commissioning document within 30 days of installation. So there is no gain for me in registering it as that may end up causing more problems without the commisioning doc. So I will wait a few more days. Then will have to register it myself around mid March with the manufacturer and then ask gas safe to contact the engineer re the installation paperwork. I would never want to cause the guy issues but theboiler guarantee may be at risk as well as other thngs.

diystarter7

plumb1_2 said:

diystarter7 said:

Hi

Let gas safe take care of it and advise you

And when the time comes for an emergency call-out to the boiler, do you think  he’s gonna be there pronto after giving him hassle with gas safe. All gas safe will do is contact him to remind him to do the paperwork.
Give him time, most tradesmen are always behind on paperwork. I’ve done jobs 3 weeks ago and still not sent a invoice yet.I could send them tonight but to tired after a hard day working.

so what can one do when the bloke is refusing to annswer calls etc?  Are you saying that when the boiler breaks down, call him and he will come? Judging by past history it is unlikley so I'm not sure what you were trying to say. 

How does the OP ensure, ascertain the bloke is registered with gas safe if they dont call them?

The OP has been clear and what you are stating, the op's already tried - so what is your alternative?

diystarter7

Bigphil1474 said:

OP, you said that Gas Safe said it had to be done in 30 days. If it's only been 3 weeks then he still has time. I would leave it until 30 days. Your boiler is no more or less safe because it has or hasn't been registered. If you were happy with their work, then best not kick up too much of a fuss IMO, as a good gas engineer, like a good heart, is hard to find. 

Hi

What would happe if it broke down? I'm guessig no one would repair it under warranty so the 30 is not for me.

£good enginneer" would have met their obligations without OP chasing him or at least made an effort to give a reason and time line

Rusty190

plumb1_2 said:

diystarter7 said:

Hi

Let gas safe take care of it and advise you

And when the time comes for an emergency call-out to the boiler, do you think  he’s gonna be there pronto after giving him hassle with gas safe. All gas safe will do is contact him to remind him to do the paperwork.
Give him time, most tradesmen are always behind on paperwork. I’ve done jobs 3 weeks ago and still not sent a invoice yet.I could send them tonight but to tired after a hard day working.

Surely the crux of the matter here is not the delay in getting the registration/paperwork sorted but, the fact that when asked by @Socrates1982, he's fobbed him/her off and then lied?

Most decent customers could cope with being told:

"I'm so busy just now that my admin is taking longer than I'd like. I've got a 30 day window to register your appliance and I will ensure I have it done within that time frame. I'll e-mail/text you once it's completed".

Being fobbed off/lied to just makes customers feel very nervous that they're dealing with someone who isn't what they purport to be and consequently the customer will push all the more.

Delays in sending out bills aren't in the same category as customers can be confident that the tradesman WILL bill them at some point.