SAR Request - No NTK UKPCC

Oakley2702

Coupon-mad said:

I suspect the Claimant was also held to have failed to send a DQ.  So the case is stayed at the moment in case they do.

The MCOL history shows that the Claimant filed their DQ on 12th June last year, the same day it was sent to my friend. 

I guess I may have to get them to ring the CNBC again....

Coupon-mad

How strange then that it is marked 'stayed' again and wasn't updated yesterday to show the D's DQ was received!

Phone at 8.30am sharp otherwise it takes 2 hours for the CNBC to answer.

Oakley2702

My friend received this today, I'm lost for words how incapable they are. I assume it's a case of ringing them again to try and explain, again, that the DQ was filed on time and that we have proof of it.

Is there anything else I need to get my friend to do or say?

Coupon-mad

Oakley2702 said:

My friend received this today, I'm lost for words how incapable they are. I assume it's a case of ringing them again to try and explain, again, that the DQ was filed on time and that we have proof of it.

Is there anything else I need to get my friend to do or say?

Tell the Defendant to read the thread by @jag_run which shows who to complain to at the CNBC - that poster got at least £150 compensation for the mess up in that case.

I wish the D had spoken to the CNBC two weeks ago to pre-empt this, as I advised.  Could see this coming and the D needed to stop it BEFORE the defence was struck out.

Harder work now!

Send a pm to this poster, as they just got through the same thing.  They might be able to tell you who to email specifically:

https://forums.moneysavingexpert.com/discussion/comment/80583353/#Comment_80583353

Oakley2702

Coupon-mad said:

Oakley2702 said:

My friend received this today, I'm lost for words how incapable they are. I assume it's a case of ringing them again to try and explain, again, that the DQ was filed on time and that we have proof of it.

Is there anything else I need to get my friend to do or say?

Tell the Defendant to read the thread by @jag_run which shows who to complain to at the CNBC - that poster got at least £150 compensation for the mess up in that case.

I wish the D had spoken to the CNBC two weeks ago to pre-empt this, as I advised.  Could see this coming and the D needed to stop it BEFORE the defence was struck out.

Harder work now!

Send a pm to this poster, as they just got through the same thing.  They might be able to tell you who to email specifically:

https://forums.moneysavingexpert.com/discussion/comment/80583353/#Comment_80583353

Thank you. Just to confirm, the Defendant did email CNBC with proof of DQ originally being sent, this was done on 23rd January, they followed it up two days after with a phone call to confirm receipt of the email and the purpose of the email. D was told it would be dealt with, I guess something was lost in translation. They will be ringing again in the morning. 

Oakley2702

After speaking with the CNBC today, my friend was told that sending screenshots of the email was not proof enough, even though he was explicitly told that was how to do it. Therefore, he is now forwarding the email in question with proof that the auto-reply was received too. 

This is all just getting ridiculous now. 

Oakley2702

Morning. Sorry that I'm going to be one of those people but it's really early and I'm just about to leave for work. 

My friend has received this latest letter, which was received yesterday. What does it mean and what do they need to do please? This is the most recent letter since my last message above that they have had 



Thank you

Coupon-mad

The local court wants the C to reply to the defence.  Show us when that arrives.

Not_A_Hope

It means the court has accepted the defence and it is now up to the claimant to decide whether they wish to proceed with their claim. No doubt they will. You will then receive a Directions Questionnaire from the court which you will need to respond to.

Oakley2702

Not_A_Hope said:

It means the court has accepted the defence and it is now up to the claimant to decide whether they wish to proceed with their claim. No doubt they will. You will then receive a Directions Questionnaire from the court which you will need to respond to.

Thank you both for the replies - it's greatly appreciated.