Virgin ISA, where can I find it?

HHUK

Don't know if there are more recent threads on this topic, but couldn't find one.

I've just opened and funded a new 1 Yr Virgin Fixed Rate E-ISA Issue 668. it's not showing in either the Virgin Money app or online on the 'main' Virgin Money page where all my other Virgin accounts appear.

The email I received confirming the opening of the account included instructions to visit myvirginmoney.com, select 'savings' and the sort code beginning with 08 -XX-XX option.  I have to do this in order to access the new account.

For some reason I need to enter my Customer ID to access this page, whereas on the 'main' site my Username is required.

I queried if and when the new account would appear on the 'main' site and in the App via secure message, and have received this response:

Thanks for your message. Accounts with a sort code beginning 08 are heritage Virgin Money products. These are on a separate system, so not accessible on this log in. You would access this online at https://uk.virginmoney.com/service/sign-in/savings

I find it odd that a new issue is regarded as a 'heritage product'. Not really very satisfactory, but in the overall scheme of things, with this being an account which hopefully I won't need to access until June of next year, I guess it's not the end of the world.

clairec666

I opened a Virgin ISA six months ago, and have since opened a regular saver. I've been given two different sets of login details. So I'm a fairly new customer, no "heritage" accounts, but still stuck with two accounts which have to be accessed separately.

badger09

HHUK said:

Don't know if there are more recent threads on this topic, but couldn't find one.

I've just opened and funded a new 1 Yr Virgin Fixed Rate E-ISA Issue 668. it's not showing in either the Virgin Money app or online on the 'main' Virgin Money page where all my other Virgin accounts appear.

The email I received confirming the opening of the account included instructions to visit myvirginmoney.com, select 'savings' and the sort code beginning with 08 -XX-XX option.  I have to do this in order to access the new account.

For some reason I need to enter my Customer ID to access this page, whereas on the 'main' site my Username is required.

I queried if and when the new account would appear on the 'main' site and in the App via secure message, and have received this response:

Thanks for your message. Accounts with a sort code beginning 08 are heritage Virgin Money products. These are on a separate system, so not accessible on this log in. You would access this online at https://uk.virginmoney.com/service/sign-in/savings

I find it odd that a new issue is regarded as a 'heritage product'. Not really very satisfactory, but in the overall scheme of things, with this being an account which hopefully I won't need to access until June of next year, I guess it's not the end of the world.

clairec666 said:

I opened a Virgin ISA six months ago, and have since opened a regular saver. I've been given two different sets of login details. So I'm a fairly new customer, no "heritage" accounts, but still stuck with two accounts which have to be accessed separately.

Virgin products run on 2 separate platforms so, depending on which products  you hold, you may have 2 separate profiles, each with separate log in details. In the past, VM have said there was no intention to merge the 2 platforms. Whether Nationwide ever get around to it remains to be seen.