Virgin ISA, where can I find it?

AmberB123

Thanks very much for your replies, but no it doesn't look like a Clydesdale page. My sort code starts with 08.

AmberB123

Eco miser, your situation is I think very close to what might be happening with mine! I try to log in via the Savings account page, it won't accept my 10 digit customer number so tried the 7 digit/letter customer number which it appears to accept, but then says the password is wrong! I've tried various passwords including the one for my current account but no use.

I'll have to phone Virgin yet again, but at least you have confirmed for me that there is a different customer number (thought I was going crazy!).

AmberB123

Ady investment, many thanks for this information. Unfortunately it still doesn't work for me so will try phoning Virgin again.

AmberB123

Sorry that reply was meant for AmosMosley

AmberB123

It's finally sorted! After many calls, live chats and being cut off twice just after they answered the phone (45minutes on hold), I can now see my ISA online. Apparently I've set up 2 portals by mistake (I don't know how to set up a portal but somehow managed to create 2!) and this caused the problem.

I asked for the redundant portal to be closed, but apparently that requires a secure message being sent asking a specific team to merge the 2, but given the experience I've had with Virgin Money, I can only presume they would close the wrong one, so I'm leaving it as is.

Will be avoiding like the plague once the ISA matures!!

Thanks very much to everyone who replied for their suggestions x

badger09

Glad you got this sorted. Virgin’s set up with different log in details is confusing. 

I inadvertently did something similar with YBS recently, no idea how. A 5 minute phone call got me the new account details so I could fund it immediately, and a few days later their tech team had merged the accounts. 

Jacam

I think it's unlikely you set up two portals by mistake, rather (like me) you were REQUIRED to create a brand new log-in for Virgin to offer you this ISA. As I've just had a computer drive wiped, I've lost all the details such as sort code, acc no, login name. Went to a Virgin branch. No record of any ISA in my name. Tried live chat. Told to not give any personal details prior to chat commencing, then asked immediately for personal details. Explained this to the person. "I understand that you're not comfortable". Explained twice that it's not to do with being comfortable, I've been expressing told by Virgin at the start of the chat not to give out personal details. So... you've given me hope that the phone is the route to sort this. I had been looking for the details to further fund this account, however when I find the details I will be shifting this ISA to another bank. If you go to the building with a big red sign which matches the red logo you saw online when you opened an account, then you'd imagine they should be able to give you details of an account you hold with them. Turns out this is not so. There will be a reason for this but as a customer I'm not interested in this. I will vote with my feet.

moneyfoolish

The last post is correct. I have 2 Exclusive Cash ISAs with Virgin plus a current and savings account which all have 05 sort codes as I originally was moved from the Yorkshire Bank to Virgin. I wanted to transfer money from one of my ISAs (a variable) into the new 2 year fixed rate ISA and got into trouble because when I applied for the 2 year ISA, I naturally assumed I was an existing customer whereas you are, in fact, A NEW CUSTOMER, because the 2 year fixed ISA has a sort code of 08! I was told the process by Customer Services but I'm told you have a have a different login for 08 accounts to the one for 05 and 82 accounts. I've now opened the 2 year ISA but have to access that through a different login to all my other accounts which is a pain. According to the (very helpful) chap I spoke to in Customer Services, they are hoping to amalgamate the systems but who knows when is anybody's guess! 

woolly_wombat

frugalmacdugal said:

Hi,

do you get this when you  go to sign in?

I tried to login to Virgin recently and was immensely frustrated by that page because my account didn’t match any of those options. Chatbot was utterly useless. Eventually logged in through trial and error. Aaaargh!

A very poor effort from Virgin. 

Miró

moneyfoolish said:

The last post is correct. I have 2 Exclusive Cash ISAs with Virgin plus a current and savings account which all have 05 sort codes as I originally was moved from the Yorkshire Bank to Virgin. I wanted to transfer money from one of my ISAs (a variable) into the new 2 year fixed rate ISA and got into trouble because when I applied for the 2 year ISA, I naturally assumed I was an existing customer whereas you are, in fact, A NEW CUSTOMER, because the 2 year fixed ISA has a sort code of 08! I was told the process by Customer Services but I'm told you have a have a different login for 08 accounts to the one for 05 and 82 accounts. I've now opened the 2 year ISA but have to access that through a different login to all my other accounts which is a pain. According to the (very helpful) chap I spoke to in Customer Services, they are hoping to amalgamate the systems but who knows when is anybody's guess! 

18 months later and they still haven't!

Just been through exactly the same hassle as @AmberB123.....1.5 hours total on the phone, setting up two new account log in's and p/w's.  Now waiting for them to merge the two ISA accounts under just one login.  Now we have the Nationwide malarkey to contend with!!!! How is this going to muck things up?  Like others so tempted to move everything elsewhere!