Scottish Power over estimated bill and I can't resubmit readings, and can't complain to Ofgem either

Jibber123

It only started in October, and this bill is mid October to mid January so I should get the 1st 3 months £66 per month off, nothing in my bank account and according to the email i got back last year they would automatically apply it to my bill. Looks like they forgot. I wonder how many other people they forgot, seems an easy way to make money! These big companies need more accountability. I seem to be spending more and more time chasing their mistakes.

EssexHebridean

Again - it really seems unlikely that they "forgot" you but remembered just about everyone else. It's not impossible, but I'm sure you have to acknowledge why it feels implausible> 

Someone suggested earlier that you posted the whole bill so additional eyes can check out what is showing. 

pochase

EBSS payment is only paid back into your bank account if you are on a fixed direct debit.

I believe you where paying on receipt of the bill? Than the EBSS payments will have been applied to your bill and reduced the amount owed.

Jibber123

Ok so I've just got home and found a debt collection letter regarding the outstanding balance, from Scottish power. I have tried phoning them again and tried several options on the automated phone system, I can enter a current reading, (with the keypad), pay an amount (again automatic via the keypad), if I select the option to speak to someone I get put on hold and eventually it just cuts off, and if I get to enter my account details I get an automated message saying someone will be out to read the meters in a few weeks. All I want to do is speak to someone to get the bill corrected so i can pay it. I Emailed them over a week ago and have still not heard back, and none of their contacts seem to allow you to speak to a real person. Maybe they have got rid of all their staff to safe money!

EssexHebridean

Go to your online account, and enter the current meter reading - the one for today. 

Jibber123

EssexHebridean said:

Again - it really seems unlikely that they "forgot" you but remembered just about everyone else. It's not impossible, but I'm sure you have to acknowledge why it feels implausible> 

Someone suggested earlier that you posted the whole bill so additional eyes can check out what is showing. 

I'm not sure how I can attach the bill as its a pdf file. I can try and do a screen snip tool thing but it comes out really grainy and you can't read it.

Robin9

Don't forget to blank out the personal info

TheElectricCow

Hello friend, have you tried providing your current reading via your online account yet (or through the automated phone option you mention if that’s any easier)? 

The bill you shared before is showing that you’ve only been billed for estimated usage so far, so once you give them this reading they can reissue a correct bill with the right charges for what you’ve actually used. Without it they can only guess what you are using and will assume you still owe the money until you inform them otherwise.

TheElectricCow

Looking at the below example, does your bill have a section at the bottom with a summary like this one? I’m not familiar with Scottish power bills myself but you may find that’s where any discounts on your energy costs have been made.

Jibber123

I have submitted correct readings a few days ago but couldn't select the date so I just used the current date and readings. My previous supplier had the facility to select the date the readings were taken, to allow for this. What I need to do is give them the correct readings for mid January to allow them to create the quarterly bill correctly. Unfortunately I read the meters in mid January but didn't get round to submitting them on the day as other events took over and I ended up being away from home for a week or so, when I got back I noticed  the bill and went online to pay it. only to see it was based on estimated readings. so I tried to call them and got nothing but an automated service, So I abandoned it for the day and was going to try again the following day, Then I got the 2nd bill for nearly £1000 and I've been trying to get hold of someone since then to speak to and get to the bottom of it.