Scottish Power over estimated bill and I can't resubmit readings, and can't complain to Ofgem either

macman

I think you will find there is a subsequent page on your bill where the EPG cap and EBSS discount will be applied. Post the whole bill, with your personal data redacted.
BTW, no energy retailer is currently making a profit. They are capped at 2% anyway, but no-one is making that. The profits are being made in the supply and generation businesses, which are entirely separate things.

EssexHebridean

Jibber123 said:

The actual readings now are 27485. There is nothing else after that just ways to pay, where your energy comes from, and how much you've used compare to last year.

And have you now entered that up to date reading on to your online account? 

Jibber123

just taken a screen shot from their website of  the tariff I'm on. It stills seems way to high compared to what other people I've spoken to are on, most people are on about 35p/kWh for electric and 11-12p/kWh for gas. 

[Deleted User]

Jibber123 said:

just taken a screen shot from their website of  the tariff I'm on. It stills seems way to high compared to what other people I've spoken to are on, most people are on about 35p/kWh for electric and 11-12p/kWh for gas. 

Have you applied the EPG discounts to those prices as mentioned above?

EssexHebridean

Those rates are pre the EPG being applied - this has already been explained to you I'm sure. If I looked at my Octopus account it would tell me something similar, but then the EPG is applied on the bill bringing the costs down. 

MikeyPGT

Scottish Power is a shower of s**t - try going through resolver and you will at least get a contact name and the option to arrange a call back (not that they actually bother half the time - actually still waiting for the callback they promised me yesterday!)

MikeyPGT

If you have access to the Scottish Power 'app of the year' it should show you your actual tarrif - mine is prepayment and coming up as 32.931p for elec consumptin charge 24 hr block unit rate with a Standing charge of 54.20p

Jibber123

I thought there was a fixed £66/£67 a month of the total at the end of the bill, if so they have missed this off as well! There is no more info on the bill just 8 pages of info on where the energy comes from, ways to pay etc.. no mention of EPG, savings, discount applied or anything else, If I multiply the number of units I used by the governments energy price cap rate per kWh i should get my cost right? 
So according to the government website Ofgem's price cap is 34.0p/ kWh not the 56.471 I am being charged.

theoretica

Jibber123 said:

I thought there was a fixed £66/£67 a month of the total at the end of the bill, if so they have missed this off as well!

Scottish Power are sending the £66 to my bank account each month, rather than deducting it from the bill - what did they do with yours in earlier months?

EssexHebridean

OP - you need to do a few things here I think.

Firstly, it seems massively unlikely that SP are singling you out to charge the cap rate to without applying the EPG. I think you need to go through your bills line by line as I'm pretty sure it WILL be there somewhere. (Maybe someone else with SP can post an ID'ing details redacted picture of their statement showing you where to look?) 
At the same time, establish what is happening about your EBSS payments (The £66/£67) - check your current account statement to make sure it's not being credited back there as theoretica suggests, although as you have no DD in place it would be hard to see how this could be happening. Again though, I suspect it will be showing on your bill somewhere.
And finally - submit the up to date reading on the online account urgently if you actually want this billing issue to be sorted. It's been suggested several times on the thread now, including by people who confirm that in their experience it will sort out the issue that you are suffering with - why would you not do it?