NPOWER with a 17% hike in prices - Here we go

bristolleedsfan

magyar wrote: »

God knows where SSE are getting all their money from to fund price freezes for two months longer than anyone else.

They just spent £1bn on a new renewable energy division.

Well they not forking out the same sort of cash on switch incentives that both Scottish Power and British Gas are forking out on.

HenrysCat_3

crk81 wrote: »

You don't happen to have a prepayment meter do you?

Nope. Not that I am aware of anyway - we pay our bills quarterly as they come in.
Thanks for the advice. Was gonna call em Monday anyway to find out where they get off sending a rep to my house who offers me this tariff, then !!!!!!s off for his head office to then change the deal we made on some petty excuse that coulda been checked while the rep was here!

Terrylw1

HenrysCat wrote: »

We just changed to Npower not that long ago on a promise of a cheaper tariff and taking away some charge that SSE charge us even tho there is no need for it.
Sods law, we started the change a week before they annouce the price hike. Now we get a letter in stating that they cannot give us the requested tariff "due to the type of meter we have" so we have to go on the standard one.
Where do we stand? Should we call em and tell em to forget it? Can we even do that?

Hi,

If you are within your opt out period you can just cancel.

Are you by any chance on E10 or Heatwise. Npower can't support them as they have never created a tariff for it in their new systems (although they would have accepted you in the old pre 2008 system!!!)

Some people have been getting this from Npower as well on E7 but thats need questioning as they have supported that easily for years.

Terrylw1

HenrysCat wrote: »

Nope. Not that I am aware of anyway - we pay our bills quarterly as they come in.
Thanks for the advice. Was gonna call em Monday anyway to find out where they get off sending a rep to my house who offers me this tariff, then !!!!!!s off for his head office to then change the deal we made on some petty excuse that coulda been checked while the rep was here!

There is some confusion here. If it's E10 or Heatwise theres a chance the reps don't know.

The fault over these types of tariff sit firmly with the higher management who have sat on their backsides.

All they have to do is create a set of tariff codes in a system.

terry22

harryhound wrote: »

Got this in the post today:
Change in Terms & Conditions 5.8 & 9.8
If we increase the price or vary other terms of the agreement to your significant disadvantage we will notify you of that within 65 Working Days of the increase or variation taking effect. If you do not accept the increase or variation you are entitled to end the Agreement by giving us notice to end the Agreement within 10 Working Days of receiving the notification from us . If you give us that notice the increase or variation will not take place. However the increase will come into effect if, within 15 Working Days of you giving that notice to us , we do not receive notification through the relevant supply industry process that another supplier will begin to supply the Premises within a reasonable period of time after that notice has been given to you.

I think that clause, written with a dodgy lawyer's lack of punctuation and strange capitals, means "we can wait until the quarter is up before telling you officially that the price has gone up. If you and a new supplier really have their skates on you might be able to dodge the rise". SO BE PREPARED.

Any idea what the original terms and conditions 5.8 and 9.8 actually were?

crk81

Terrylw1 wrote: »

Hi,

Npower can't support them as they have never created a tariff for it in their new systems (although they would have accepted you in the old pre 2008 system!!!)

Some people have been getting this from Npower as well on E7 but thats need questioning as they have supported that easily for years.

Yes your right m8, the old midlands billing system did support this, at present the current billing system has never supported E10 tariff, although now finally all customers are on 1 billing system they can now focus all resources etc.. into improving the current billing system, any maybe even adding more tariffs such as E10.. in the future hopefully...

Terrylw1

crk81 wrote: »

Yes your right m8, the old midlands billing system did support this, at present the current billing system has never supported E10 tariff, although now finally all customers are on 1 billing system they can now focus all resources etc.. into improving the current billing system, any maybe even adding more tariffs such as E10.. in the future hopefully...

They couldn't physically bill them on the old Midlands systems but they had a manual billing facility so at least the customers got a bill.

Npower can create a tariff whenever they want, I don't think thats the problem. I think it's more a matter of not understanding the wide range of metering out there since Northern has most of it's customer base in it's old region and thats the billing system being used. Midlands for instance only had around 43% of it's customer base in it's old region because their strategy from 2000 was to grab out of patch customers because they could be more flexible.

I think they will be adding tariffs though as they find they cannot support a great deal of their customers that they already have (E10 was becoming popular with new build sites often >250 properties in 2006)

They will also struggle to manage things like microgeneration as well so something will have to change.

briskly_2

I saw this yesterday from this link:

www.sheffieldforum.co.uk/showthread.php?p=3069246


"In addition, a spokesman for npower on radio 5 said that they will be putting prices up again in the spring and again at the begininng of next winter."


Looks like the average bill with Npower will be over £1500 by the end of the year. Even more reason to chuck them now?

I'm still waiting until I get the annual discount before I get shot of them. Has anyone had any success in switching to a better tariff with Npower? I'm on SOL4 and would like to switch to the(extortionate but marginally cheaper) SOL9 until I can leave. All the usual sources tell me this is impossible.

Cardew

briskly wrote: »

I saw this yesterday from this link:

www.sheffieldforum.co.uk/showthread.php?p=3069246


"In addition, a spokesman for npower on radio 5 said that they will be putting prices up again in the spring and again at the begininng of next winter."

I would like to see something with a little more authority than an internet chat site.

If an NPower spokesman said anything like that it would be headlines in the National press.

It seems typical of internet site. They are trying(understandably) to mount a campaign against NPower and can just make up statements.

harryhound

Originally Posted by harryhound
Got this in the post today:
Change in Terms & Conditions 5.8 & 9.8
If we increase the price or vary other terms of the agreement to your significant disadvantage we will notify you of that within 65 Working Days of the increase or variation taking effect. If you do not accept the increase or variation you are entitled to end the Agreement by giving us notice to end the Agreement within 10 Working Days of receiving the notification from us . If you give us that notice the increase or variation will not take place. However the increase will come into effect if, within 15 Working Days of you giving that notice to us , we do not receive notification through the relevant supply industry process that another supplier will begin to supply the Premises within a reasonable period of time after that notice has been given to you.

I think that clause, written with a dodgy lawyer's lack of punctuation and strange capitals, means "we can wait until the quarter is up before telling you officially that the price has gone up. If you and a new supplier both really have your skates on, you might be able to dodge the rise". SO BE PREPARED.

terry22 wrote: »

Any idea what the original terms and conditions 5.8 and 9.8 actually were?

Both clauses read the same:
5.8 = Scottish Power's rights to end a contract by unilaterally changing its terms.
9.8 = The customer's " " " " " in response (Normally the deal is 28 days for both parties)
.
The old clause can be reconstructed from the new blue one with these changes in black:
If we increase the price or vary other terms of the agreement to your significant disadvantage we will notify you [strike]of that[/strike] within [strike]65[/strike] 10[strike]Working[/strike] Days of the [strike]increase or[/strike] variation taking effect, your right to end the agreement and effect of you so doing.

Then the punter's right to cancel used to be 14 days (now 10) and the clause giving the new supplier 15 days to get its act together is totally new.

So does this all mean: "At SP we can increase the price etc. etc. at almost a moment's notice BUT not get round to telling you in writing for 3 months. When we do you will have to be very quick and organised to do anything about it and don't expect us to tell you the Ofgem rules that apply"?!.

Harry

"Confusion marketing" rules OK.