Anyone else having issues logging into NSandI?

Sisyphean_Task

The NS&I site won't work in private browsing mode and if you clear your cookies often. They have lmited the number of devices to 2 and the number of browsers to 4. Therefore once you have logged in 4 times, clearing cookies inbetween visits, it won't allow you in again.

The work around is:

1. Don't visit while your browser is in Private browsing mode

2. Accept the cookies

3. When you log in, go to your profile and delete the browsers from the top of the list (the bottom one is your browser that session). If you get a 3rd device you need to log in using one of the first 2 devices and delete the other, before you can use the 3rd device.

4. When you log out re-enable Private Browsing and carry on clearing cookies, if that's your normal preference

5. If you can't log in not using Private Browsing mode, it's because you already have 4 browsers in your list or are using a 3rd device. Your only option then is to phone them and ask them to delete your browsers and/or devices.

.

km1500

The number of devices (browsers) is I believe 15 plus 3 apps.

You can manage 'trusted devices' and delete those you don't want anymore

Sisyphean_Task

km1500 said:

The number of devices (browsers) is I believe 15 plus 3 apps.

You can manage 'trusted devices' and delete those you don't want anymore

There's an earlier thread about when the problems first started and my figures for browsers/devices were what NS&I told me then and what I posted in that thread. They could have increased them since but it just delays not solves the problem for people clearing cookies and private browsing won't work. In my trusted devices the browsers never get above 2, because I've got into the habit of deleting the previous one, every time I log in.

boxedin

Opened a fixed rate bond with £500, worked ok.  So I added a debit card deposit of 99k. Rejected email next day. didn't explain why. Found it was the 25k limit on bank debit card. So pushed 3 x25k to NS&I from online bank account transaction went through but NS&I account not updated, then all payments rejected don't know why.again didn't say on email. Bank say they can do bacs transfer (when their system is up) Tried 3 times to get through on phone each time online for 40 min unsuccessfully.

Website doesn't work on Firefox but fine on Microsoft Edge (with no mobile verification)  

Looking at other alternatives for six figure sum

PragueAddick

NS&I drive me nuts. 

They boast that we can invest up to £1m into their fixed interest bonds. Imagine trying to do that in practice, or indeed transfer anything over the banks' daily internet transfer limit, as per comments above.

NS&I don't explain themselves at all, so we have to work it out for ourselves. If you are investing in a bond, and the amount you elect to invest is more than £25k, do they actually allow you to send the money in more than one step (e.g £25k on one day, and £25k the next) ? On Raisin it is pretty clear that you have plenty of time to send the money in chunks, I could see no such reassurance on the NS&I site. 

Swipe

boxedin said:

Opened a fixed rate bond with £500, worked ok.  So I added a debit card deposit of 99k. Rejected email next day. didn't explain why. Found it was the 25k limit on bank debit card. So pushed 3 x25k to NS&I from online bank account transaction went through but NS&I account not updated, then all payments rejected don't know why.again didn't say on email. Bank say they can do bacs transfer (when their system is up) Tried 3 times to get through on phone each time online for 40 min unsuccessfully.

Website doesn't work on Firefox but fine on Microsoft Edge (with no mobile verification)  

Looking at other alternatives for six figure sum

Your best bet is to open a NS&I Direct Saver account, fill it with your debit card transactions until you have the desired amount, wait for it to clear the funds and then open the growth bond using the Direct Saver as the source for funds.

PragueAddick

Swipe said:

boxedin said:

Opened a fixed rate bond with £500, worked ok.  So I added a debit card deposit of 99k. Rejected email next day. didn't explain why. Found it was the 25k limit on bank debit card. So pushed 3 x25k to NS&I from online bank account transaction went through but NS&I account not updated, then all payments rejected don't know why.again didn't say on email. Bank say they can do bacs transfer (when their system is up) Tried 3 times to get through on phone each time online for 40 min unsuccessfully.

Website doesn't work on Firefox but fine on Microsoft Edge (with no mobile verification)  

Looking at other alternatives for six figure sum

Your best bet is to open a NS&I Direct Saver account, fill it with your debit card transactions until you have the desired amount, wait for it to clear the funds and then open the growth bond using the Direct Saver as the source for funds.

That's a good suggestion that would also work re my query. 

It should not be that way though. NS&I seem to always be behind the curve on "digital" matters. They always seem antiquated and bureaucratic in a way familiar to anyone who tries to do anything digital in Germany!

EssexHebridean

I've had repeated issues with the App (iOs) refusing to play ball. It works for a while, then I try to log in, it tells me "there is a problem" and that's that - only option is to delete the app and reinstall, then go through the routine of setting everything up again. It's a pain. 

charybdis26

Can anyone offer any assurance that they've successfully and straightforwardly returned NS&I funds to their nominated bank account since NS&I's 2FA security upgrade to online software last summer?

My own transfers between various accounts and several top-ups have proceeded smoothly enough, but it's concerning that their software still seems incredibly unreliable and capricious to many users posting on TrustPilot - with NS&I showing no inclination to acknowledge or fix persistent glitches.

I've no immediate plans to cash in, but with so many users reporting obstacles to getting hold of their own money, I'm feeling nervous that should the need arise, I'll have a battle on my hands accessing my money in a timely fashion.

P1Fanatic

charybdis26 said:

Can anyone offer any assurance that they've successfully and straightforwardly returned NS&I funds to their nominated bank account since NS&I's 2FA security upgrade to online software last summer?

My own transfers between various accounts and several top-ups have proceeded smoothly enough, but it's concerning that their software still seems incredibly unreliable and capricious to many users posting on TrustPilot - with NS&I showing no inclination to acknowledge or fix persistent glitches.

I've no immediate plans to cash in, but with so many users reporting obstacles to getting hold of their own money, I'm feeling nervous that should the need arise, I'll have a battle on my hands accessing my money in a timely fashion.

Not needed to myself but cant you just do a test transaction of a £1 or whatever the minimum is?