Alternative Fuel Payment

ericthesanddune

dealyboy said:

Hi Suzy ...

Suzymmm said:

I’m with EDF & have no gas supply so use oil to heat the house . Nothing on EDF page about the payment , I haven’t been able to get through on the phone due to work commitments . I’ve tried on the chat bot but it just keeps saying it doesn’t understand my question .

It's a slightly complicated eligibility check for automatic payments from your electricity supplier.

Automatic: The postcode must be off the gas grid and the majority of the addresses in your postcode must not be using mains electricity for their central heating.
Manual: In other cases there will be an application process via an online portal to be made available at the end of the month.

So you clearly qualify, check with your neighbours to find out if any have received an automatic payment/credit, if so suppliers have until the end of the month to meet their requirements as directed by the Dept of Energy, and are likely very busy at this moment.

... Welcome to the forum.

Hi dealyboy.. can you show me the link to the Automatic and Manual that you showed here.. cheers 

dealyboy

Hi eric ...

ericthesanddune said:

dealyboy said:

Hi Suzy ...

Suzymmm said:

I’m with EDF & have no gas supply so use oil to heat the house . Nothing on EDF page about the payment , I haven’t been able to get through on the phone due to work commitments . I’ve tried on the chat bot but it just keeps saying it doesn’t understand my question .

It's a slightly complicated eligibility check for automatic payments from your electricity supplier.

Automatic: The postcode must be off the gas grid and the majority of the addresses in your postcode must not be using mains electricity for their central heating.
Manual: In other cases there will be an application process via an online portal to be made available at the end of the month.

So you clearly qualify, check with your neighbours to find out if any have received an automatic payment/credit, if so suppliers have until the end of the month to meet their requirements as directed by the Dept of Energy, and are likely very busy at this moment.

... Welcome to the forum.

Hi dealyboy.. can you show me the link to the Automatic and Manual that you showed here.. cheers 

... that is a summation of the Dept of Energy etc directions/guidance, as I say best is @Spoonie_Turtle IMHO who references this in their answer to comments in several places. There was a recent one a couple of days ago. Page 4 of the January MSE thread has the first definition I saw.

I'll look up a couple of links for you.

@ericthesanddune

https://forums.moneysavingexpert.com/discussion/6409911/mse-news-200-alternative-fuel-payment-to-be-paid-in-the-new-year/p4

https://forums.moneysavingexpert.com/discussion/6427315/electric/p2

dunstonh

hazeofvenuss said:

dunstonh said:

Suzymmm said:

Update re EDF . Been unable to contact EDF. No motivation from EDF , but today £200 appeared in my bank account as a credit from EDF so must be the AFP.  .hope you all get yours 

EDF started crediting the electric account on the 20th Feb and then immediately sent it to your bank (which arrived today). They also sent out emails confirming this on the 21st Feb.

So, it is probably unfair to criticise EDF as you have.  (there are plenty of other areas where valid criticism can be made!)

Have to agree with Suzymmm .

I have had to chase EDF & have a 40 minute discussion with them.

They would not automatically release my AFP & wanted to keep it. 

 Have raised a formal complaint. 

There are issues where people have had arrears or have insufficient balance and it not being auto-released.  However, all other cases with EDF have gone to the bank account.

KAEJ

We are on an Economy Seven tariff, but no gas supply, are we entitled to the AFP?

DavePom

Ovo have paid this to us on the basis that there is no mains gas in the village. However, we upgraded from oil to ASHP over a year ago. Will Ovo be asking for this cash back at some time?

Rodders53

KAEJ said:

We are on an Economy Seven tariff, but no gas supply, are we entitled to the AFP?

Which Alternative Fuel do you want Payment for your main heating use?  e.g. Oil, LPG, Wood Pellets?

Electricity including E7 is excluded (along with mains gas). But it depends on your postcode and what the Census has down as the predominant form of heating in the area.  If the majority of others in your postcode use one of the alternative fuels you will get it automatically.  If it's electricity or mains gas as the main heating fuel in your postcode, you can't claim.

DavePom said:

Ovo have paid this to us on the basis that there is no mains gas in the village. However, we upgraded from oil to ASHP over a year ago. Will Ovo be asking for this cash back at some time?

As I understand it they won't be asking you to return it. 
You are one of the lucky ones who use electric for their main heating, but in a postcode area predominantly using the qualifying alternative fuels.

gessa12

dunstonh said:

hazeofvenuss said:

dunstonh said:

Suzymmm said:

Update re EDF . Been unable to contact EDF. No motivation from EDF , but today £200 appeared in my bank account as a credit from EDF so must be the AFP.  .hope you all get yours 

EDF started crediting the electric account on the 20th Feb and then immediately sent it to your bank (which arrived today). They also sent out emails confirming this on the 21st Feb.

So, it is probably unfair to criticise EDF as you have.  (there are plenty of other areas where valid criticism can be made!)

Have to agree with Suzymmm .

I have had to chase EDF & have a 40 minute discussion with them.

They would not automatically release my AFP & wanted to keep it. 

 Have raised a formal complaint. 

There are issues where people have had arrears or have insufficient balance and it not being auto-released.  However, all other cases with EDF have gone to the bank account.

Dunstonh: You say you are an IFA so I would not expect you to work for EDF, so I am quite amused that you speak with so much certainty about what EDF has done with "all other cases"

timothysavill

Although I am entitled to the AFP, as I do not have a gas supply and rely on oil for heating,
to date I have not received it . I have contacted my electricity supplier OVO who confirm they have made all the payments under the AFP for the customers that were on the list supplied by the government and suggest I claim direct on the governments website.

dealyboy

Hi Timothy, and welcome to MSE ...

timothysavill said:

Although I am entitled to the AFP, as I do not have a gas supply and rely on oil for heating,
to date I have not received it . I have contacted my electricity supplier OVO who confirm they have made all the payments under the AFP for the customers that were on the list supplied by the government and suggest I claim direct on the governments website.

... OVO may be giving you good info.

Although you do not receive mains gas the qualification criteria for automatic payment are related to your post code. If your postcode is off the mains gas grid and the majority of addresses do not use mains electricity for their heating requirements then your postcode is eligible for all addresses to receive the AFP.

I'm not aware of a complaints process, but all suppliers are required (By Dept of Energy) to pay the AFP to eligible customers by 28th Feb at the latest and if not why not.

When the portal is open, anyday now, you will be able to claim anyway.

Spoonie_Turtle

Another pertinent point is that if you've switched on or after the 1st Feb and are automatically eligible, then your previous supplier is responsible for paying it.

[People who've switched away before getting the payment are one type of exception case and can be paid after the 28th Feb.]