Anyone having trouble registering a Kroo account?

happybagger

People must surely be asking themselves if it's really worth the bother lol. Glad I don't bother with these sorts of accounts.

J_B

Opened mine last week

Moved 250 from Santander on Monday - all good

Moved 5k today - no problem

Tried to move another 5k - Santander fraud department blocked it.

I had to phone and jump the hoops ...

"Has anyone told you to move money to this account"

I replied Martin Lewis ... he laughed and said I wasn't the first to say that

He approved the payment but then Kroo have flagged it

I think I've answered their digital questions but still no money!!!!

Band7

J_B said:

Opened mine last week

Moved 250 from Santander on Monday - all good

Moved 5k today - no problem

Tried to move another 5k - Santander fraud department blocked it.

I had to phone and jump the hoops ...

"Has anyone told you to move money to this account"

I replied Martin Lewis ... he laughed and said I wasn't the first to say that

He approved the payment but then Kroo have flagged it

I think I've answered their digital questions but still no money!!!!

Very similar experience for me. Santander didn't hold up anything for me today but Kroo are now reviewing the final deposit I made around 1pm today. Still not showing. This was the last time Kroo is going to review any of my transfers - I'll be taking all my money out as soon as they have cleared that deposit.

Vortigern

Vortigern said:

Tried to apply Tuesday evening before the MSE email and TV programme.
Very long lag at each stage with the "continue" button greyed out and unresponsive. Eventually got phone number and email verified, then had difficulty with the passport photo. Received an email saying please respond with your full name. Did that, heard nothing since.

I was notified today that my account had been opened.

jaypers

No point in the hassle now that Chase have pretty much matched them. 

ColdIron

Yes, applied 25th and no response from them at all (email, chatbot). I'm quite relieved to be honest, I'm not exactly underburdened with current accounts

RebekahR

jaypers said:

No point in the hassle now that Chase have pretty much matched them. 

Can you tell me more information about this please?

stehouk

RebekahR said:

jaypers said:

No point in the hassle now that Chase have pretty much matched them. 

Can you tell me more information about this please?

From 13th Feb the chase saver account will be increased to 3%

Ayr_Rage

I applied last Sunday, received an email today say some applications require a manual check and that is taking time due to workload.

I am not holding my breath and like many others I am wondering if it's worthwhile having an account that holds INCOMING money for checks.

ColdIron

Applied 25th, approved today, 9 days, No response to email or chatbot

With all the reported issues and Chase going to 3.00% I won't take this further and won't request the card

It's a shame as I like to support challenger banks but they just weren't geared up for the demand that it was obvious they would attract. Even Chase, a large bank, phased their entry to the market

Part of me is relieved, I don't need yet another current account