Octopus over charging

ariarnia

DarrenEnderby said:

Anyway my question is, are octopus allowed to charge 50% more than the government maximum?

can you share a copy of your bill with the personal details scribbled out? 

but back of an envelope and not seeing what's actually on the bill its not 50% more. 

811*0.34=275.74
plus standing charge of 0.46*31 = 14.26
plus 5% vat = 14.50
= £304.50 

DarrenEnderby

Standing charge is 42p a day. I didn't add that on to simplify matters. Looking again the bill is for Nov and Dec. But it is the price per KWH that I am worried about 

DarrenEnderby

Correction it is variable not fixed.  I'm sure they will reply to me. I am cancelling the direct debit until they do. 

ariarnia

DarrenEnderby said:

Correction it is variable not fixed.  I'm sure they will reply to me. I am cancelling the direct debit until they do. 

thats a bad idea as it means your cost per unit will immediately jump as you will lose your dd discount. and you might be charged penalties if you dont pay the full bills on demand (no spreading the cost with monthly dd's) 

i would say again its best if you can share a picture of your bill so we can help work out what the problem actually is. 

bagand96

Gerry1 said:

Are Octopus really still working to Avro's tariffs, 15 months after they went bust?

I don't think it's an Avro tariff.  "Flexible Avro" is the initial tariff Octopus switched it's Avro SoLR customers too.  I think over time it just became an SVR capped tariff, and then obviously an EPG tariff. 

OP needs to provide more billing information as has been requested by a number of posters to see if their bill looks like @pscotty's or not.... Octopus charge at the tariff rate but then discount it back to the EPG.

t0rt0ise

DarrenEnderby said:

Standing charge is 42p a day. I didn't add that on to simplify matters. Looking again the bill is for Nov and Dec. But it is the price per KWH that I am worried about 

 So you have that line with that sum, then a line underneath that says 811 kWh @ 17p and takes that off. Then adds the standing charge and vat. I imagine you can now see that bit.

Qyburn

What tariff are you on?

k_man

Qyburn said:

What tariff are you on?

From the first page:
https://forums.moneysavingexpert.com/discussion/comment/79734345/#Comment_79734345

Flexible Avro October 2021v1

DarrenEnderby

Ah,yes I do see that. Are you saying they are adding 17p on and then taking it off again?

ariarnia

DarrenEnderby said:

Ah,yes I do see that. Are you saying they are adding 17p on and then taking it off again?

no.

what they are doing is charging you the full rate for your electric according to your tarrif as if there was no discount. THEN working out how much your discount should be (17p*the amount used) and removing it from the bill. 

the same as in a shop if your receipt shows the full price for the items then at the bottom takes off a voutcher or something youve used as a discount. 

that means when the discount ends or changes they just need to is change that line for everyone. not change every customer's tarrif.