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Octopus over charging
DarrenEnderby
Posts: 12 Forumite
in Energy
Hi,
My Octopus energy electricity bill says I am being charged 48.44p per kWh. The government and Ofgen say the maximum I can be charged is 34p per kWh. Why am I being over charged so much? I have an ordinary metre and pay by monthly direct debit.
Thanks Darren
My Octopus energy electricity bill says I am being charged 48.44p per kWh. The government and Ofgen say the maximum I can be charged is 34p per kWh. Why am I being over charged so much? I have an ordinary metre and pay by monthly direct debit.
Thanks Darren
0
Comments
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Has it not got an entry that says "energy price guarantee" with a sum subtracted?0
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No. Not that I can see0
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You can work out what you should have been charged. How many kWh have you used and what is the final "total electricity charges" given.0
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811 kW
Total charge £392.880 -
Thats for December0
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Does it say what tariff you're on? Presumably it's a fixed rate?4.7kWp (12 * Hyundai S395VG) facing more or less S + 3.6kW Growatt inverter + 6.5kWh Growatt battery. SE London/Kent. Fitted 03/22 £1,025/kW + battery £24950
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Yes its fixed.
Flexible Avro October 2021v1 it says0 -
It certainly looks like they haven't included the EPG refund. Presumably it's a manual calculation for all the different fixes. If you're on Twitter it's worth sending them a DM, their team there's very responsive and generally on the ball.4.7kWp (12 * Hyundai S395VG) facing more or less S + 3.6kW Growatt inverter + 6.5kWh Growatt battery. SE London/Kent. Fitted 03/22 £1,025/kW + battery £24950
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I'm not on twitter but I have emailed them. They haven't replied of course!0
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Hi,DarrenEnderby said:811 kW
Total charge £392.88
so, that's so far this month, 28/29 units a day, seems a lot?DarrenEnderby said:Thats for December0
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