How long to wait for delivery in current Royal Mail situation

Buster_Danog

in_the_Cotswolds said:

As a postie speaking to one of my colleagues yesterday we both came to the conclusion that this will carry on until mid January maybe February...

..On a different note I have heard that our CSP is closing and parcels will be automatically be re-delivered the next day. Apparently we are been told "this is what the customer wants".

Thanks for the insight. With regards to the CSP closing I think the reality is that it is impossible for staff members to look through so many parcels to find the ones they are looking for. My sorting office customer service desk closed for that reason after a previous strike. They didn't announce it. They just said they had to close as it was impossible because they were taking so long to find each customer's parcel.

ladyholly

I had an item I purchased that should have arrived by the 5th it actually arrived on the 12th.

GadgetGuru

I appreciate the fact that buyers will turn to the seller when a package doesn't arrive, but I fail to understand what they would like the seller to come back with?? Remember, the current situation is not the seller's fault either. Seller's do not know what to do or how to respond. The seller can try contacting Royal Mail, and sit and wait on the phone for an hour or so to speak to someone, but the only response will be 'it's delayed due to the backlog from strike action'. So I'm not entirely sure what buyer's would like from the seller, unless it's just a straight refund, after which the seller will lose out once the package is delivered a week or two down the line (unless you are honest and re-pay for the item, which, let's face it, most won't bother doing).

It's an awful situation for everyone. No-one wins - it's the sellers that lose out, some in a big way. 

GadgetGuru

ciderboy2009 said:

I've got a couple of items that I've been waiting 11 days for so far.  I fully accept that it's nothing to do with the seller so don't want to cause hassle by contacting them yet or starting an INR.

What is the latest I can leave it before I have to start an INR to protect my position?  I've got 45 days from expected date in my mind - is this correct?

Wish I had more buyers like you! lol

Note that it's 30 days - not 45.
"You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. Note that not all sellers offer replacements."

[Deleted User]

IftiBashir said:

I appreciate the fact that buyers will turn to the seller when a package doesn't arrive, but I fail to understand what they would like the seller to come back with?? Remember, the current situation is not the seller's fault either. Seller's do not know what to do or how to respond. The seller can try contacting Royal Mail, and sit and wait on the phone for an hour or so to speak to someone, but the only response will be 'it's delayed due to the backlog from strike action'. So I'm not entirely sure what buyer's would like from the seller, unless it's just a straight refund, after which the seller will lose out once the package is delivered a week or two down the line (unless you are honest and re-pay for the item, which, let's face it, most won't bother doing).

It's an awful situation for everyone. No-one wins - it's the sellers that lose out, some in a big way. 

Although I understand the postal difficulties at present, I hoped that the seller would have responded by at least acknowledging my two messages.

[Deleted User]

I'm very pleased - my package from eBay was delivered by Royal Mail this afternoon. It was very well packed.  In my feedback I mentioned that the delivery delay was owing to the  Royal Mail strike..

Let's hope the strikes will be resolved and things get back to more normal soon.

KxMx

My outstanding ebay/etsy items of 4&7 December both came today.
I didn't chase sellers as not their fault at all. 

Definitely looking at February instead of January to return to selling on eBay myself! 

molerat

Waiting for a parcel to arrive that was posted on 2nd.

3 that I posted on 7th have not arrived, all to BS post codes so I am not holding out much hope for them after seeing the pictures posted elsewhere.

Another 5 that I posted arrived in under a week.

knightstyle

Just received an ebay package, RM second class. posted 25th Nov arrived 16 dec.
So long wait!

Jerry_Cornelius

knightstyle said:

Just received an ebay package, RM second class. posted 25th Nov arrived 16 dec.
So long wait!

I'm waiting for an item that was posted from France on the 22nd Nov, and had a del estimate of 28th Nov - 5th Dec. The tracking number provided (La Poste) states the item left France on 23rd Nov, but thats all. So i was gonna put in an INR, but reading your post gives me a bit of hope i'll still get it. But i guess I'll have to open an INR by the 27th Dec regardless?