TV damage - honest question

SergeantBaker

mikeylpool said:

powerful_Rogue said:

mikeylpool said:

Thanks all for the replies.

I suppose part of my question was about the "quality" issue (and why I was considering being honest) - if a small knock can have some damaging effect then it's very concerning.  Might have just been very very bad luck in terms of the impact angle etc.

It wasn't a super- "expensive" one (sub £500), but still a bit sickening.

A TV isn't designed to have things thrown at it.

You are indeed correct - however, it should be able to handle soft toys being lightly thrown* at it.  I'd say that they should have a threshold that allows for small accidents.

(*based on testimonials from the offendors!)



Anyway, just going to have to see how it goes anyway

It can only go one of two ways, one is the honest route. 

cmthephoenix

mikeylpool said:

Morning all, I have a question here and need to gauge some opinion.

2 days ago we had a new LED 4K tv delivered.  Yesterday the kids were arsing around and threw a "elf on a shelf" elf and it hit the screen (by all accounts it wasn't a hard throw). This has damaged the screen - or rather what I think might be the "digitizer" or something (basically an area of the screen now "corrupted"). There is no visible damage when the TV is off, i.e. no cracks etc. I'm stunned, to be honest, that something seemingly so innocuous has had a catastrophic effect on the TV.

I'm thinking of getting in touch with the retailer and acting dumb (as it - just got up and it was like that) - considering it's so new I'm hoping they will just do a straight swap out without asking any questions.  But I'm also thinking about being honest, because the apparent fragility of this is also concerning. Its not something that really should have had the result it did.

Does anyone have any experience of anything similar, or thoughts on this scenario?

--------

EDIT: So seems that the screens are extremely fragile (this is in itself quite concerning, my last TV was a HD lcd, about 9 yrs old). Just wondering really now whether I could just play dumb and hope for a "no questions asked" replacement.

It made me laugh that the subject is "

TV damage - honest question

but honest is the last thing they want to be. Even in their edit they want to "play dumb", which is anything less than honest. You must know that truly honest people end up paying for dishonesty by other people through higher prices.

Coffeesurfers

Several years ago, I had a similar issue to address with my daughters iPod touch.  She had pushed the charging cable a little too firmly into the docking port and one of the pins had snapped rendering the iPod broken as it couldn't be recharged.

The advice we went with was Not Fit For Purpose consumer law...the pins should not have broken that easily in such a short period of time and on a device that expensive.

Argos agreed and replaced it without any quibble

An item of light weight as you described in your post should not have caused the damage it did and if I were you, would go down the same Not Fit For Purpose route... as if a device is so flimsy that it can't take a low impact knock then the seller should replace!

Nearlyold

The "purpose" of the docking port is presumably to receive the charging cable, so I can see that if it's not up to the task you'd be able to use the "Not Fit for Purpose" argument, however the purpose of a TV screen is not to act as a target for flying objects either an Elf or anything else.

Looking at the design of the "Elf on a Shelf" it has a long fabric body and a plastic head, if you were to hold the feet, spin it around & let it fly towards the telly it could hit the screen with quite a sharp impact.

macman

Nearlyold said:

The "purpose" of the docking port is presumably to receive the charging cable, so I can see that if it's not up to the task you'd be able to use the "Not Fit for Purpose" argument, however the purpose of a TV screen is not to act as a target for flying objects either an Elf or anything else.

Looking at the design of the "Elf on a Shelf" it has a long fabric body and a plastic head, if you were to hold the feet, spin it around & let it fly towards the telly it could hit the screen with quite a sharp impact.

Don't try this at home, kids.

soolin

Coffeesurfers said:

Several years ago, I had a similar issue to address with my daughters iPod touch.  She had pushed the charging cable a little too firmly into the docking port and one of the pins had snapped rendering the iPod broken as it couldn't be recharged.

The advice we went with was Not Fit For Purpose consumer law...the pins should not have broken that easily in such a short period of time and on a device that expensive.

Argos agreed and replaced it without any quibble

An item of light weight as you described in your post should not have caused the damage it did and if I were you, would go down the same Not Fit For Purpose route... as if a device is so flimsy that it can't take a low impact knock then the seller should replace!

a TV is delicate if is not designed to have a solid plastic item thrown at it (these elves have rigid plastic heads) . Unlike a charging cable being required for a iPod, there is absolutely no reason whatsoever why a TV should be capable of having plastic toys thrown at it. 

Ath_Wat

Coffeesurfers said:

Several years ago, I had a similar issue to address with my daughters iPod touch.  She had pushed the charging cable a little too firmly into the docking port and one of the pins had snapped rendering the iPod broken as it couldn't be recharged.

The advice we went with was Not Fit For Purpose consumer law...the pins should not have broken that easily in such a short period of time and on a device that expensive.

Argos agreed and replaced it without any quibble

An item of light weight as you described in your post should not have caused the damage it did and if I were you, would go down the same Not Fit For Purpose route... as if a device is so flimsy that it can't take a low impact knock then the seller should replace!

Argos may have agreed with you, Argos being like that, but I think if you had to make a case in court that an item that had sold well over 500 million units was "not fit for purpose" because your daughter had broken one, you might have struggled.

mikeylpool

Hi All, As the OP I thought I'd offer a closing comment.

I went with the honest route. It didn't quite go the way I was hoping but as a gesture of goodwill and considering the circumstances, they did offer me a (what I thought was a) decent discount on a replacement