TV damage - honest question

mikeylpool

Morning all, I have a question here and need to gauge some opinion.

2 days ago we had a new LED 4K tv delivered.  Yesterday the kids were arsing around and threw a "elf on a shelf" elf and it hit the screen (by all accounts it wasn't a hard throw). This has damaged the screen - or rather what I think might be the "digitizer" or something (basically an area of the screen now "corrupted"). There is no visible damage when the TV is off, i.e. no cracks etc. I'm stunned, to be honest, that something seemingly so innocuous has had a catastrophic effect on the TV.

I'm thinking of getting in touch with the retailer and acting dumb (as it - just got up and it was like that) - considering it's so new I'm hoping they will just do a straight swap out without asking any questions.  But I'm also thinking about being honest, because the apparent fragility of this is also concerning. Its not something that really should have had the result it did.

Does anyone have any experience of anything similar, or thoughts on this scenario?

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EDIT: So seems that the screens are extremely fragile (this is in itself quite concerning, my last TV was a HD lcd, about 9 yrs old). Just wondering really now whether I could just play dumb and hope for a "no questions asked" replacement.

Browntoa

Modern led screens are extremely thin and hence fragile to direct contact from an object .

It's not a flaw 

MorningcoffeeIV

Modern TV's are thin and light and not generally designed to have elves thrown at them.

I wouldn't go down the fraud route. If it was expensive, claim on your home insurance if you have accidental cover.

mikeylpool

MorningcoffeeIV said:

Modern TV's are thin and light and not generally designed to have elves thrown at them.

I wouldn't go down the fraud route. If it was expensive, claim on your home insurance if you have accidental cover.

I've got a bit of a perfect storm going on here. My insurance expired last week and didn't renew yet (was a task for today). It literally couldn't have happened at a worse time. 

SergeantBaker

mikeylpool said:

Morning all, I have a question here and need to gauge some opinion.

2 days ago we had a new LED 4K tv delivered.  Yesterday the kids were arsing around and threw a "elf on a shelf" elf and it hit the screen (by all accounts it wasn't a hard throw). This has damaged the screen - or rather what I think might be the "digitizer" or something (basically an area of the screen now "corrupted"). There is no visible damage when the TV is off, i.e. no cracks etc. I'm stunned, to be honest, that something seemingly so innocuous has had a catastrophic effect on the TV.

I'm thinking of getting in touch with the retailer and acting dumb (as it - just got up and it was like that) - considering it's so new I'm hoping they will just do a straight swap out without asking any questions.  But I'm also thinking about being honest, because the apparent fragility of this is also concerning. Its not something that really should have had the result it did.

Does anyone have any experience of anything similar, or thoughts on this scenario?

--------

EDIT: So seems that the screens are extremely fragile (this is in itself quite concerning, my last TV was a HD lcd, about 9 yrs old). Just wondering really now whether I could just play dumb and hope for a "no questions asked" replacement.

You're obviously happy acting fraudulently, so is your question, do you think I'll get away with it?

Aylesbury_Duck

Why not just go all-in on the fraud, renew your insurance and tell them the accident happened tomorrow?  

It's not a consumer rights question, you just want someone to tell you it's ok to try and defraud a retailer out of hundreds, (maybe thousands?) of pounds. I can't see that happening.

robatwork

For starters change the thread title to "dishonest question"

jon81uk

Although not the most honest, if you were planning on renewing the insurance anyway I don’t think it would be a major issue to renew the home insurance and then claim on accidental damage a few days later. 

It was accidental damage so that’s the best thing rather than trying to defraud the retailer. And assuming you were planning on renewing the insurance anyway it’s probably fine. 

TELLIT01

As there's a gap in insurance, you may find there is a 'qualifying period' before claims for accidental damage can be made.  You'd be amazed to learn that there are dishonest people out there who would otherwise take out insurance only after their is something damaged which they need to claim for.

macman

jon81uk said:

Although not the most honest, if you were planning on renewing the insurance anyway I don’t think it would be a major issue to renew the home insurance and then claim on accidental damage a few days later. 

It was accidental damage so that’s the best thing rather than trying to defraud the retailer. And assuming you were planning on renewing the insurance anyway it’s probably fine. 

Yes, it was accidental damage, at which time the OP was not insured, so it would be a fraudulent claim. So definitely not fine.
'I was planning to renew the insurance anyway': that's not how it works...

jon81uk

macman said:

jon81uk said:

Although not the most honest, if you were planning on renewing the insurance anyway I don’t think it would be a major issue to renew the home insurance and then claim on accidental damage a few days later. 

It was accidental damage so that’s the best thing rather than trying to defraud the retailer. And assuming you were planning on renewing the insurance anyway it’s probably fine. 

Yes, it was accidental damage, at which time the OP was not insured, so it would be a fraudulent claim. So definitely not fine.
'I was planning to renew the insurance anyway': that's not how it works...

I know it’s still not “right” but considering they started by talking about defrauding the retailer, claiming after a one week gap in insurance is definitely the lesser of two evils.