TV damage - honest question

elsien

diystarter7 said:

elsien said:

diystarter7 said:

robatwork said:

For starters change the thread title to "dishonest question"

Hi

OP, just tell them the truth and see what they say.

Good luck.

It’s pretty obvious what they’ll say. TV was fine when it was delivered, it’s been accidentally broken by the children, it’s not insured so the OP takes the hit.

Hi
@elsien

It may be "pretty obvious"  to you, but what else do you want the OP to say when the poster  calls the supplier? Are you saying OP should not cal??
I'm not sure what your point is.

Thanks

Yes I am saying there’s little point in the poster calling the  supplier. The only reason to call them is if, as per the OP, they plan to lie about how the damage was caused.

Otherwise the phone call is going to go “hello I’ve just bought a TV from you. It was working perfectly when it arrived, but unfortunately my children threw an elf at it and it’s now broken, will you replace or repair  it please?” “I’m sorry but accidental damage post delivery is not our problem. We fulfilled the contract by delivering you a television in perfect working order.”

What else do you think the supplier is likely to say? 

diystarter7

elsien said:

diystarter7 said:

elsien said:

diystarter7 said:

robatwork said:

For starters change the thread title to "dishonest question"

Hi

OP, just tell them the truth and see what they say.

Good luck.

It’s pretty obvious what they’ll say. TV was fine when it was delivered, it’s been accidentally broken by the children, it’s not insured so the OP takes the hit.

Hi
@elsien

It may be "pretty obvious"  to you, but what else do you want the OP to say when the poster  calls the supplier? Are you saying OP should not cal??
I'm not sure what your point is.

Thanks

Yes I am saying there’s little point in the poster calling the  supplier. The only reason to call them is if, as per the OP, they plan to lie about how the damage was caused.

Otherwise the phone call is going to go “hello I’ve just bought a TV from you. It was working perfectly when it arrived, but unfortunately my children threw an elf at it and it’s now broken, will you replace or repair  it please?” “I’m sorry but accidental damage post delivery is not our problem. We fulfilled the contract by delivering you a television in perfect working order.”

What else do you think the supplier is likely to say? 

Hi

The highlighted bit. I'm not sure as I've not had the telly damaged as per OP but as they were intending to ring them, what else did you want me to say other than call them and tell them the truth?

In my own experience, this was not phoning anyone or not tell the truth but close to telling the supplier, a supermarket 20+ years ago that as we were loading the car outside the supermarket a bottle of whisky slipped out of my hand and it smashed so can I have a dustpan/etc. To my surprise,  they not only said they would clear it but gave me a replacement bottle Foc - so it worked for me.  

There is absolutely no harm in calling them as OP intends to and telling the truth is the right way forward. I'm still at a loss why they should not do that.

Thanks

elsien

They can do it. I’m just suggesting that it’s unlikely to achieve very much. There is a little bit of a difference between your example of a broken bottle of whiskey and a 4K LEDTV,  which may impact on the retailers viewpoint.

soolin

Just my opinion of course but I wouldn't risk the embarrassment of phoning Currys and expect them to do anything about a TV that was damaged after purchase - unless of course there was any form of guarantee or warranty against accidental damage.

diystarter7 , you have had a very charmed life with things like your whisky being smashed and replaced after purchase- but I suspect you are unique and the rest of us would not be anywhere near as lucky. 

MikeJXE

Gavin83 said:

soolin said:

Apparently they even check social media and such like to check the claimant out.

If someone is stupid enough to write on Facebook that they’re putting in a fraudulent claim with their insurer they deserve everything they get.

Totally agree then  add this lot to the crime scene and you're going down if you make any kind of claim 

diystarter7

elsien said:

They can do it. I’m just suggesting that it’s unlikely to achieve very much. There is a little bit of a difference between your example of a broken bottle of whiskey and a 4K LEDTV,  which may impact on the retailers viewpoint.

Hi
Thank you, not a problem
I was merely going by my honesty as they say, honesty pays.
As the OP was suggesting something that many of us disagree with, I was merely trying to put the
OP on the path of good and a chance it may pay off by being honest.

Thank you

diystarter7

soolin said:

Just my opinion of course but I wouldn't risk the embarrassment of phoning Currys and expect them to do anything about a TV that was damaged after purchase - unless of course there was any form of guarantee or warranty against accidental damage.

diystarter7 , you have had a very charmed life with things like your whisky being smashed and replaced after purchase- but I suspect you are unique and the rest of us would not be anywhere near as lucky. 

Hi
The highlighted bit,  There is a lot lot less of that when you ring a large retailer as it is highly unlikely they will ever see you..
May you could not to call the retailer as the OP, IMO was going to say something that I and many others disagree with.
Therefore, as others were telling the OP and some were berating the poster, would you agree with me that trying to gently direct someone on the right path is not worth a go?

As for "luck," as I said I was surprised. There is a lot more of bad luck around than good, I know but I could not read a post, a OP that I strongly disagreed with and not do anything other than to try and gently steer them to what almost everyone else was saying, IE Op's plan was wrong.

Thanks

macman

Isn't elf-hurling illegal anyway?
At the very least, it's a clear breach of the 'elf and safety laws...
I'll get my coat.

Ath_Wat

diystarter7 said:

elsien said:

diystarter7 said:

elsien said:

diystarter7 said:

robatwork said:

For starters change the thread title to "dishonest question"

Hi

OP, just tell them the truth and see what they say.

Good luck.

It’s pretty obvious what they’ll say. TV was fine when it was delivered, it’s been accidentally broken by the children, it’s not insured so the OP takes the hit.

Hi
@elsien

It may be "pretty obvious"  to you, but what else do you want the OP to say when the poster  calls the supplier? Are you saying OP should not cal??
I'm not sure what your point is.

Thanks

Yes I am saying there’s little point in the poster calling the  supplier. The only reason to call them is if, as per the OP, they plan to lie about how the damage was caused.

Otherwise the phone call is going to go “hello I’ve just bought a TV from you. It was working perfectly when it arrived, but unfortunately my children threw an elf at it and it’s now broken, will you replace or repair  it please?” “I’m sorry but accidental damage post delivery is not our problem. We fulfilled the contract by delivering you a television in perfect working order.”

What else do you think the supplier is likely to say? 

Hi

The highlighted bit. I'm not sure as I've not had the telly damaged as per OP but as they were intending to ring them, what else did you want me to say other than call them and tell them the truth?

In my own experience, this was not phoning anyone or not tell the truth but close to telling the supplier, a supermarket 20+ years ago that as we were loading the car outside the supermarket a bottle of whisky slipped out of my hand and it smashed so can I have a dustpan/etc. To my surprise,  they not only said they would clear it but gave me a replacement bottle Foc - so it worked for me.  

There is absolutely no harm in calling them as OP intends to and telling the truth is the right way forward. I'm still at a loss why they should not do that.

Thanks

Hi.  I broke my tv yesterday. Will you give me £1000 to buy another?  I know it's nothing to do with you, but I've been honest, haven't I?  Don't you want to reward that?

MalMonroe

What a shame about the insurance. I broke my TV earlier this year in a really silly accident that, when I think about it was waiting to happen.

I claimed on the contents insurance and was given the full cost of a new telly, no excess to pay. (Aviva) I'm not preaching, really I'm not and to be honest if my contents insurance wasn't included as part of my rent as a social housing tenant, I may have forgotten to renew it. 

But your poor kids, just doing what kids do and silly things we've all done, I'm sure in the past. Accidental damage would have covered it.

I feel your anguish. But lying to the retailer - nuh-uh (as my American cousin would say). That's just fraud.