Flight cancellation no notice

Sunbeam753

Hi I don't know if anyone has any advise but our flight was cancelled but we weren't notified and only found out when we tried to check in. We bought our Turkish airlines flight through a travel agent, who would have been advised that the flight was cancelled. We had to buy tickets to leave the country as the next flight was 4 days away. Travel agent is not accepting liability and probably won't get compensation if flight was cancelled more than 2 weeks ago. Meanwhile we are out of pocket. Any advice welcome, thanks 

Westin

Who is the travel agent?  Is this a 'real' travel agent or one of these overseas based online ticket floggers?

Did you double check your spam/junk email folder?

One blessing is that at least you discovered this during online check-in and not when arriving on departure day at the airport.

eskbanker

What flight routing was it, i.e. was it departing from the UK or EU and therefore within the scope of the UK/EU261 regulations?

If so, the airline is responsible for arranging rerouting at no extra cost, so if they didn't do so, then they should reimburse you for the cost of the replacement flights.

Depending on how far in advance of departure the cancellation was, they may be liable to pay compensation too.

If the flight didn't fall within the scope of the UK or EU regulations, your rights will be similar but not identical, based on what Turkish offer in their equivalent policy.

fmboy

Hi, I can't offer any help but thought I should let you know I'm in the same situation. TA cancelled my flight three days before my scheduled departure and have not been able to offer alternatives (I even offered to fly to a different city near my destination). They also completely ignore their responsibility to offer alternative routes via other airlines, which is our right under UK law, and are pushing for a refund. I don't want a refund, I just want to go home as scheduled for the same amont I paid 5 months ago. The refund will not nearly be enough to cover new flights if I were to buy now with another airline.

I guess a lesson learned from this is to never fly with TA ever again. A lot of people have shared similar experience in their Twitter/Facebook 

Westin

fmboy said:

Hi, I can't offer any help but thought I should let you know I'm in the same situation. TA cancelled my flight three days before my scheduled departure and have not been able to offer alternatives (I even offered to fly to a different city near my destination). They also completely ignore their responsibility to offer alternative routes via other airlines, which is our right under UK law, and are pushing for a refund. I don't want a refund, I just want to go home as scheduled for the same amont I paid 5 months ago. The refund will not nearly be enough to cover new flights if I were to buy now with another airline.

I guess a lesson learned from this is to never fly with TA ever again. A lot of people have shared similar experience in their Twitter/Facebook 

It is the airline that holds responsibility to reaccommodate passengers following a cancellation - not the agent.   A good agent would however be supportive and facilitate any rescheduling.   A cheap online ticket seller probably won't care and just push to refund you less any admin fee they can charge.

Which airline and what routing?

eskbanker

Westin said:

fmboy said:

Hi, I can't offer any help but thought I should let you know I'm in the same situation. TA cancelled my flight three days before my scheduled departure and have not been able to offer alternatives (I even offered to fly to a different city near my destination). They also completely ignore their responsibility to offer alternative routes via other airlines, which is our right under UK law, and are pushing for a refund. I don't want a refund, I just want to go home as scheduled for the same amont I paid 5 months ago. The refund will not nearly be enough to cover new flights if I were to buy now with another airline.

I guess a lesson learned from this is to never fly with TA ever again. A lot of people have shared similar experience in their Twitter/Facebook 

It is the airline that holds responsibility to reaccommodate passengers following a cancellation - not the agent.   A good agent would however be supportive and facilitate any rescheduling.   A cheap online ticket seller probably won't care and just push to refund you less any admin fee they can charge.

Which airline and what routing?

I could be wrong but suspect that 'TA' meant Turkish Airlines rather than Travel Agent!

Sunbeam753

Westin said:

Who is the travel agent?  Is this a 'real' travel agent or one of these overseas based online ticket floggers?

Did you double check your spam/junk email folder?

One blessing is that at least you discovered this during online check-in and not when arriving on departure day at the airport.

Westin said:

Who is the travel agent?  Is this a 'real' travel agent or one of these overseas based online ticket floggers?

Did you double check your spam/junk email folder?

One blessing is that at least you discovered this during online check-in and not when arriving on departure day at the airport.

Hi it was travel up based in reading. Double checked and no messages from agent. Yes luckily as we would have had to wait 4 days, but still £600 out of pocket. Turkish air will say they informed agent of cancellation, travel up are not admitting anything. 

Sunbeam753

eskbanker said:

What flight routing was it, i.e. was it departing from the UK or EU and therefore within the scope of the UK/EU261 regulations?

If so, the airline is responsible for arranging rerouting at no extra cost, so if they didn't do so, then they should reimburse you for the cost of the replacement flights.

Depending on how far in advance of departure the cancellation was, they may be liable to pay compensation too.

If the flight didn't fall within the scope of the UK or EU regulations, your rights will be similar but not identical, based on what Turkish offer in their equivalent policy.

Yes the flight was from London to france with a stopover in Turkey. I think Turkish airlines would have put me on another flight but they contacted the agent but the agent didn't contact me to tell me flight was cancelled and therefore didn't offer me the flights. So I'm sure Turkish airlines will say they offered replacement flights but I didn't take them up on it!

eskbanker

Sunbeam753 said:

eskbanker said:

What flight routing was it, i.e. was it departing from the UK or EU and therefore within the scope of the UK/EU261 regulations?

If so, the airline is responsible for arranging rerouting at no extra cost, so if they didn't do so, then they should reimburse you for the cost of the replacement flights.

Depending on how far in advance of departure the cancellation was, they may be liable to pay compensation too.

If the flight didn't fall within the scope of the UK or EU regulations, your rights will be similar but not identical, based on what Turkish offer in their equivalent policy.

Yes the flight was from London to france with a stopover in Turkey. I think Turkish airlines would have put me on another flight but they contacted the agent but the agent didn't contact me to tell me flight was cancelled and therefore didn't offer me the flights. So I'm sure Turkish airlines will say they offered replacement flights but I didn't take them up on it!

London to France with a stopover in Turkey sounds like two separate bookings or was it all handled on one ticket number?  Which leg was cancelled, and have you established exactly when it was cancelled?

Sunbeam753

fmboy said:

Hi, I can't offer any help but thought I should let you know I'm in the same situation. TA cancelled my flight three days before my scheduled departure and have not been able to offer alternatives (I even offered to fly to a different city near my destination). They also completely ignore their responsibility to offer alternative routes via other airlines, which is our right under UK law, and are pushing for a refund. I don't want a refund, I just want to go home as scheduled for the same amont I paid 5 months ago. The refund will not nearly be enough to cover new flights if I were to buy now with another airline.

I guess a lesson learned from this is to never fly with TA ever again. A lot of people have shared similar experience in their Twitter/Facebook 

Sorry to hear that. Yes the flights I had to purchase were 5 times what I originally paid. I know flights get cancelled or changed, it happened to me a few months ago, but the airline notified me. This time no one notified me and I was offered no alternative until I contacted the agent they then advised me of the flight cancellation 2 hours after the cancelled flight should have left! Definitely going to choose agents and airlines more carefully in future!

Caz3121

it does also highlight the importance of checking your booking regularly on the airline website, whether you book direct with the airline, via a good agent or via a poor one
I only book direct with the airline and have in the past picked up cancellations by checking my booking before being notified
still lots of cancellations and reschedules happening - I have been checking my bookings every 3 days for months now!