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Flight cancellation no notice

Sunbeam753
Posts: 7 Forumite

Hi I don't know if anyone has any advise but our flight was cancelled but we weren't notified and only found out when we tried to check in. We bought our Turkish airlines flight through a travel agent, who would have been advised that the flight was cancelled. We had to buy tickets to leave the country as the next flight was 4 days away. Travel agent is not accepting liability and probably won't get compensation if flight was cancelled more than 2 weeks ago. Meanwhile we are out of pocket. Any advice welcome, thanks
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Comments
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Who is the travel agent? Is this a 'real' travel agent or one of these overseas based online ticket floggers?
Did you double check your spam/junk email folder?
One blessing is that at least you discovered this during online check-in and not when arriving on departure day at the airport.
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What flight routing was it, i.e. was it departing from the UK or EU and therefore within the scope of the UK/EU261 regulations?
If so, the airline is responsible for arranging rerouting at no extra cost, so if they didn't do so, then they should reimburse you for the cost of the replacement flights.
Depending on how far in advance of departure the cancellation was, they may be liable to pay compensation too.
If the flight didn't fall within the scope of the UK or EU regulations, your rights will be similar but not identical, based on what Turkish offer in their equivalent policy.1 -
Hi, I can't offer any help but thought I should let you know I'm in the same situation. TA cancelled my flight three days before my scheduled departure and have not been able to offer alternatives (I even offered to fly to a different city near my destination). They also completely ignore their responsibility to offer alternative routes via other airlines, which is our right under UK law, and are pushing for a refund. I don't want a refund, I just want to go home as scheduled for the same amont I paid 5 months ago. The refund will not nearly be enough to cover new flights if I were to buy now with another airline.
I guess a lesson learned from this is to never fly with TA ever again. A lot of people have shared similar experience in their Twitter/Facebook1 -
fmboy said:Hi, I can't offer any help but thought I should let you know I'm in the same situation. TA cancelled my flight three days before my scheduled departure and have not been able to offer alternatives (I even offered to fly to a different city near my destination). They also completely ignore their responsibility to offer alternative routes via other airlines, which is our right under UK law, and are pushing for a refund. I don't want a refund, I just want to go home as scheduled for the same amont I paid 5 months ago. The refund will not nearly be enough to cover new flights if I were to buy now with another airline.
I guess a lesson learned from this is to never fly with TA ever again. A lot of people have shared similar experience in their Twitter/Facebook
Which airline and what routing?0 -
Westin said:fmboy said:Hi, I can't offer any help but thought I should let you know I'm in the same situation. TA cancelled my flight three days before my scheduled departure and have not been able to offer alternatives (I even offered to fly to a different city near my destination). They also completely ignore their responsibility to offer alternative routes via other airlines, which is our right under UK law, and are pushing for a refund. I don't want a refund, I just want to go home as scheduled for the same amont I paid 5 months ago. The refund will not nearly be enough to cover new flights if I were to buy now with another airline.
I guess a lesson learned from this is to never fly with TA ever again. A lot of people have shared similar experience in their Twitter/Facebook
Which airline and what routing?1 -
Westin said:Who is the travel agent? Is this a 'real' travel agent or one of these overseas based online ticket floggers?
Did you double check your spam/junk email folder?
One blessing is that at least you discovered this during online check-in and not when arriving on departure day at the airport.Westin said:Who is the travel agent? Is this a 'real' travel agent or one of these overseas based online ticket floggers?
Did you double check your spam/junk email folder?
One blessing is that at least you discovered this during online check-in and not when arriving on departure day at the airport.0 -
eskbanker said:What flight routing was it, i.e. was it departing from the UK or EU and therefore within the scope of the UK/EU261 regulations?
If so, the airline is responsible for arranging rerouting at no extra cost, so if they didn't do so, then they should reimburse you for the cost of the replacement flights.
Depending on how far in advance of departure the cancellation was, they may be liable to pay compensation too.
If the flight didn't fall within the scope of the UK or EU regulations, your rights will be similar but not identical, based on what Turkish offer in their equivalent policy.
0 -
Sunbeam753 said:eskbanker said:What flight routing was it, i.e. was it departing from the UK or EU and therefore within the scope of the UK/EU261 regulations?
If so, the airline is responsible for arranging rerouting at no extra cost, so if they didn't do so, then they should reimburse you for the cost of the replacement flights.
Depending on how far in advance of departure the cancellation was, they may be liable to pay compensation too.
If the flight didn't fall within the scope of the UK or EU regulations, your rights will be similar but not identical, based on what Turkish offer in their equivalent policy.1 -
fmboy said:Hi, I can't offer any help but thought I should let you know I'm in the same situation. TA cancelled my flight three days before my scheduled departure and have not been able to offer alternatives (I even offered to fly to a different city near my destination). They also completely ignore their responsibility to offer alternative routes via other airlines, which is our right under UK law, and are pushing for a refund. I don't want a refund, I just want to go home as scheduled for the same amont I paid 5 months ago. The refund will not nearly be enough to cover new flights if I were to buy now with another airline.
I guess a lesson learned from this is to never fly with TA ever again. A lot of people have shared similar experience in their Twitter/Facebook0 -
it does also highlight the importance of checking your booking regularly on the airline website, whether you book direct with the airline, via a good agent or via a poor one
I only book direct with the airline and have in the past picked up cancellations by checking my booking before being notified
still lots of cancellations and reschedules happening - I have been checking my bookings every 3 days for months now!1
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