MSE News: Asda loyalty scheme users complain of 'missing' cash rewards and points spent miles away

MACKEM99

How does it work when wanting to spend the amount acrued?

Thanks

M99

olgadapolga

MACKEM99 said:

How does it work when wanting to spend the amount acrued?

Thanks

M99

Click on "Spend" (at the bottom of the app) and then "Create rewards voucher". You can then choose how much you want to redeem. The vouchers have an expiry date and there are T&Cs for them, which can be found at the bottom of the vouchers page.

reg091

olgadapolga said:

MACKEM99 said:

How does it work when wanting to spend the amount acrued?

Thanks

M99

Click on "Spend" (at the bottom of the app) and then "Create rewards voucher". You can then choose how much you want to redeem. The vouchers have an expiry date and there are T&Cs for them, which can be found at the bottom of the vouchers page.

In my experience it's best to create the vouchers before you head out to the shop. There is poor phone signal in my ASDA and every time I have tried to create a voucher at the checkout it has failed with a "unable to complete..." message.

MACKEM99

Do the vouchers appear on screen or do you need to print them?

Thanks. M99

olgadapolga

MACKEM99 said:

Do the vouchers appear on screen or do you need to print them?

Thanks. M99

On the app itself.

GJB1954

I have been using the rewards app. Most weeks , I spend forty to sixty pounds .Like others have said since April . I have not earned one pence in the rewards. Scanned app every time went shopping. 

I can see the new milestones etc. My point is it seems the only way now to get cash rewards is to buy products which you do not normally buy. Seems Asda have realised that the rewards were costing them money. Redesigned rewards app so to make difficult to get a reward. 

molerat

This week I got my £5 reward for 5 shops of £10 or more.  And my shops were not much more than £10 each.  Quite a good week with my £6 off £40 Tesco coupon.

molerat

This month again have 5 x £10+ shops for £5. Another new one is buy 7 x ES products for £1.50 bonus. Got £5 for spending £15+ on George Home & clothing this morning - they had some reduced price bath towels 😊.  And a £4 off £40 from Tesco.

reg091

molerat said:

This week I got my £5 reward for 5 shops of £10 or more.  And my shops were not much more than £10 each.  Quite a good week with my £6 off £40 Tesco coupon.

I've never had any "spend £X and get a reward" missions. They clearly are targeting them at individual shopping habits. As I constantly shop at ASDA and always spend more than £10 then I guess their algorithm sees no point in incentivising me with that.

reg091

GJB1954 said:

I have been using the rewards app. Most weeks , I spend forty to sixty pounds .Like others have said since April . I have not earned one pence in the rewards. Scanned app every time went shopping. 

I can see the new milestones etc. My point is it seems the only way now to get cash rewards is to buy products which you do not normally buy. Seems Asda have realised that the rewards were costing them money. Redesigned rewards app so to make difficult to get a reward. 

Yep that is my experience and I spend £100 - £250 every week.