Sse electric bill for shop excessively high?

Robin9

You are wasting your time on the phone to Customer Services. Write by snail mail with the info which was suggested earlier : 


" If i were you i would take some time and write down that timeline i mentioned. start when you bought the shop and add detail but just a few words. something like 

1 dec 2020 - opened salon. opening reading x gas x electric
1 dec 2021 - salon readings x gas x electric
1 feb 2021 - opened card shop. opening readings x gas x electric
10 july 2021 - text message from sse about debt. assumed fraudulent took no action
10 sept 2021 - bill for card shop from sse. claimed use of x units gas x units electric. actual readings x gas x electric. contacted sse by phone to query.  "

To which I add - date Smart installed and the ild and new readings on that date

and give them todays meter reads

Keep emotion out of it.


OVO Energy, 1 Rivergate, Temple Quay, Bristol, BS1 6ED


complaints@ovoenergy.com

BooJewels

@Robin9 I think the salon account is only going to be a confusion - as that premise is supplied by British Gas and nothing to do with SSE.  I think the OP needs to concentrate on getting the gift shop account sorted in isolation. 

If he supplied the information repeatedly asked for about the timeline etc. (I myself asked 2 weeks ago) we could perhaps work out for him what his bills should have been - so that he can put together a straightforward complaint about what his bill should be etc. 

The pertinent bit not yet supplied for us to unravel it all, being the closing meter reading of the old removed meter and the opening read for the new smart meter installed in July - probably 00000 (he said there was a card left somewhere) and then what it is today.  At least then, we'd know how many days and how many kWh he'd used.  Although there is a secondary confusion with the actual tariff being charged, as I think he was put onto a premium rate at one point for being in arrears.

So if we knew what his usage had been, what his tariff was supposed to have been, versus what has already been paid to date, then we could ascertain whether there is a debit or credit on the account and all of this could be presented to SSE in a clear format as a formal written complaint.

BooJewels

I've dug back through the thread to find information I knew I'd seen, so I'll place it here to be easier to find later.  Unfortunately the posted bills 'have been removed by the forum team' (on page 11).

Date took over premises:      29/10/2021
Meter readings at that time - Day: 37265
                                            - Night: 22952

Meter changed in 'July 2022'.

Meter reading given here on 3/12/2022 - 00341

If the new meter installed in July started from 00000 and was 00341 in early December - that's 341kWh for 141 days (assuming a mid-July change) - so 2.418kWh per day - much more in keeping with a few LED spotlights, boiling a kettle etc.  If he took over on 29/10/21 at that average daily rate, over the 400 days since, that would be 967.2kWh of usage - because the posted bills have been removed, I can't see the tariff, but it was something like 21p/kWh and around a pound SC plus 20% VAT (as a business).  So that suggests a bill of something like £724 since October last year - just as a plausibility benchmark.  Although the OP mentioned using more power tools etc. in the early days of fitting the shop out, so I'm probably too low - but the shop isn't open 7 days a week either.

But we need the closing reads of the removed meter and opening read of the new smart meter and date of that changeover, along with the originally agreed tariff to be able to ascertain a proper figure.

rowdy75

There again tomorrow so I’ll hunt for the card with the info requested on it.

The power tool usage was covered by the landlord. Meter reading given as start point was after all work was completed.

Robin9

rowdy75 said:

There again tomorrow so I’ll hunt for the card with the info requested on it.

The power tool usage was covered by the landlord. Meter reading given as start point was after all work was completed.

May be a sticker on the new meter

rowdy75

Robin9 said:

rowdy75 said:

There again tomorrow so I’ll hunt for the card with the info requested on it.

The power tool usage was covered by the landlord. Meter reading given as start point was after all work was completed.

May be a sticker on the new meter

No there isn’t. My wife said there is a card somewhere with the date and meter reading on it.

markin

Any progress made?