Sse electric bill for shop excessively high?

Jyana

It also looks like they aren't reading the smart meter due to the estimated readings.

rowdy75

pochase said:

Day and night rate are both 21.2 pence.

This is very unusual in itself, and the rate seems very low for a commercial contract taken out last November. 

Who knows. They said on the phone the other day we were being charged 1.71 

Chrysalis

rowdy75 said:

Here are pictures of latest bills and the meter showing the current reading.

Thank you,. this is why I asked, we can now see they are billing you based on estimated readings.

Very hard to see the numbers on the meter though, is it 341?

If there is an E after the reading on a bill it means they not using actual readings.

rowdy75

Yes it is 00341

Chrysalis

Seems like they completely ballsed this up, maybe request a meter reader visit, and submit an official complaint at this point, on the complaint send them photos of the meter, and try and keep correspondence to email so you have a audit trail.

Jyana

rowdy75 said:

Yes it is 00341

Do you have a record of the old meter readings too? Because it looks like SSE may well not due the fact they still think you are on it and are spouting estimates from it still. 


I agree that you need to make this an official, written complaint, the time for phone calls to customer service reps is over. This has been going on a year, yet no-one has cleared the previous debt or changed the meter readings to the new meter after all your phone calls, so it's pointless to keep going in circles. Start a paper trail, then if they still can't sort everything out after 8 weeks, you can get your deadlock letter and move the complaint up

rowdy75

My wife said she emailed a complaint months ago as was actually told to do so by one of their phone operatives, and just received a generic we have recieved your email response.

pochase

Did you raise it as a "formal complaint"?

[Deleted User]

rowdy75 said:

My wife said she emailed a complaint months ago as was actually told to do so by one of their phone operatives, and just received a generic we have recieved your email response.

Then the 8 week countdown to go to the Ombudsman with or without the supplier's approval started at that response.

ariarnia

rowdy75 said:

Yes it is 00341

and if you press the button does it cycle through screens with rate 1 and rate 2 (does the meter think its set up for day and night?)