Amazon returns, seeking clarification

Alderbank

JGB1955 said:

My experience with Amazon is that, if it's a change of mind, you will have the return postage deducted from your refund.  If the goods are faulty, you will get a full refund.

If you have Amazon Prime most returns, including change of mind, are free.

diystarter7

ps, as Malrose said, option to have it collected from home - so will use that if returning, thanks all you have all been wonderful

diystarter7

Alderbank said:

JGB1955 said:

My experience with Amazon is that, if it's a change of mind, you will have the return postage deducted from your refund.  If the goods are faulty, you will get a full refund.

If you have Amazon Prime most returns, including change of mind, are free.

Thanks, I did but canclled it a few months back to save a few quid.

DanDare999

MikeJXE said:

If the colour is not what it appeared to be as advertised when it's out of the packaging then you have a case in sending it back. I have never sent anything back before until last week. I was going to put up with what was sent and then I thought what a waste I'll never use it. I even felt guilty following the return procedure but it was accepted and off it went. Just do it you have nothing to lose. 

As it was bought online the OP doesn't need a reason to return it. 

shiraz99

JGB1955 said:

My experience with Amazon is that, if it's a change of mind, you will have the return postage deducted from your refund.  If the goods are faulty, you will get a full refund.

That's also been my experience.

shiraz99

Alderbank said:

JGB1955 said:

My experience with Amazon is that, if it's a change of mind, you will have the return postage deducted from your refund.  If the goods are faulty, you will get a full refund.

If you have Amazon Prime most returns, including change of mind, are free.

Not sure about that. I've returned a few things due to a simple change of mind and I've been charged a deduction from the refund for the return.

diystarter7

DanDare999 said:

MikeJXE said:

If the colour is not what it appeared to be as advertised when it's out of the packaging then you have a case in sending it back. I have never sent anything back before until last week. I was going to put up with what was sent and then I thought what a waste I'll never use it. I even felt guilty following the return procedure but it was accepted and off it went. Just do it you have nothing to lose. 

As it was bought online the OP doesn't need a reason to return it. 

Even if I just don't like the colour and have taken it out of the sealed box/etc?

carly

When you start the returns process you will be given a list of reasons to choose  as to why you are returning it. ( well that's what had always happened to me). For each reason it will state whether the return is free or not.  Take it from there.  Quite often" not as expected" is free which is pretty much what you are experiencing.  There is usually also a variety of return methods to choose. Post Office,evri etc 

DanDare999

diystarter7 said:

DanDare999 said:

MikeJXE said:

If the colour is not what it appeared to be as advertised when it's out of the packaging then you have a case in sending it back. I have never sent anything back before until last week. I was going to put up with what was sent and then I thought what a waste I'll never use it. I even felt guilty following the return procedure but it was accepted and off it went. Just do it you have nothing to lose. 

As it was bought online the OP doesn't need a reason to return it. 

Even if I just don't like the colour and have taken it out of the sealed box/etc?

Yes, how can you establish colour without viewing it?

diystarter7

DanDare999 said:

diystarter7 said:

DanDare999 said:

MikeJXE said:

If the colour is not what it appeared to be as advertised when it's out of the packaging then you have a case in sending it back. I have never sent anything back before until last week. I was going to put up with what was sent and then I thought what a waste I'll never use it. I even felt guilty following the return procedure but it was accepted and off it went. Just do it you have nothing to lose. 

As it was bought online the OP doesn't need a reason to return it. 

Even if I just don't like the colour and have taken it out of the sealed box/etc?

Yes, how can you establish colour without viewing it?

In digital format there were pics of it as I have stated, thanks.