Wits end with WizzAir - haven't paid when they said they would & no response to emails

2 Posts

Evening money saving experts,
I've never posted on a forum before, but I'm at a point of utter frustration with WizzAir and have no idea how to exercise my rights.
It took them 3 months and a complaint through the ADR for them to recognise that they needed to pay 960EUR compensation for a cancelled flight. This only happened after I took it to the ADR.
I was told that compensation was due, and funds had been released and would be available within 20 working days.
It has been 30+ days and since day 21, I've send off 5 emails to every single customer relations email I could find chasing requesting payment and escalation to Chief Exec Office and I have heard NOTHING.
As I have already been through the ADR, what are my options? I believe the only thing I can do is sue them - I don't even know how to go about doing that; are there any other ways to get this deceitful company to pay up?
Many, many thanks,
hopeful moneysaver
I've never posted on a forum before, but I'm at a point of utter frustration with WizzAir and have no idea how to exercise my rights.
It took them 3 months and a complaint through the ADR for them to recognise that they needed to pay 960EUR compensation for a cancelled flight. This only happened after I took it to the ADR.
I was told that compensation was due, and funds had been released and would be available within 20 working days.
It has been 30+ days and since day 21, I've send off 5 emails to every single customer relations email I could find chasing requesting payment and escalation to Chief Exec Office and I have heard NOTHING.
As I have already been through the ADR, what are my options? I believe the only thing I can do is sue them - I don't even know how to go about doing that; are there any other ways to get this deceitful company to pay up?
Many, many thanks,
hopeful moneysaver
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This made me hopeful that something was actually happening so held off taking any further action but still no payment so I'm now preparing all the info to take it to ADR but it sounds from your experience that even that doesn't force them into action.
It's so frustrating to be spending so much time on something that by regulation they are required to do. I know there's a lot going on for the public and personal finances so it might not make a splash, but if I end up going to Moneybox or some other kind of public complaints forum I'll come back to you. Likewise, if anyone else is in a similar situation please comment.
Thanks again
I am in a similar situation and was wondering if any guidance exists for the situations like this. In general most of the advise focuses on the cases when an airline rejects one's claim but I could not find anything on what to do when an airline accepts the claim but there simple is no payment (like yourselves it's Wizzair in my case).
They accepted my claim in 4 weeks and advised that we can either get 960 Euros in Wizzair credit immediately or 800 euros on our bank account which would be paid in 14-20 working days - we opted for the latter.
On working day 21 we got an email saying that they "sent the compensation of 800 Euros" to our bank account and again that money will be at our disposal within further 14-20 working days. Even this was absurd - if they paid - it certainly doesn't take this long for money to reach our account.
Anyway, more than 30 working days after they allegedly paid - there is no money and the claim on their web site is still "in progress". And like in your cases - there is no reply to my email requesting an update.
I wonder if the legal action is the only way forward
https://www.thisismoney.co.uk/money/experts/article-11446965/TONY-HETHERINGTON-airline-flying-law-Wizz-Air-UK.html
The alleged Ringleader.........