Octopus Saving Session

masonic

vic_sf49 said:

I do love it, when Octopus/Bright lag behind with your usage data each Tuesday, when it's over a Saving Session / in day adjustment.

Eagerly awaiting my data to be pulled through. This is the first day in a long time I've had any delays or issues.

vic_sf49

Phew, not just me then. All the lights (WAN, HAN etc) are flashing on my meter too.

Data stopped at midnight Monday night, as I just imported the usage into excel to check.

I shall wait impatiently, while they give the systems a good kick.

As an aside, how does that work with the tracker if they can't get your data? Hmm.

masonic

vic_sf49 said:

I shall wait impatiently, while they give the systems a good kick.

Mine is now available.

vic_sf49 said:

As an aside, how does that work with the tracker if they can't get your data? Hmm.

If by tracker, you mean the savings session calculations, there is some opportunity for them to attempt to pull missing data where the day is missed, but failing that they award people with missing data the average saved by each customer during the session, which is generally a small amount.

razord

masonic said:

vic_sf49 said:

I do love it, when Octopus/Bright lag behind with your usage data each Tuesday, when it's over a Saving Session / in day adjustment.

Eagerly awaiting my data to be pulled through. This is the first day in a long time I've had any delays or issues.

Annoyingly, my smart meter has a WAN fault that started sometime yesterday (WAN light flashing every 0.75s rather than every 5s) so they won't get any data for me until that sorts itself out... annoyingly, Octopus use their customer average saving for users rather than a users average for a saving session, so this one might well have cost me ~£7 or so if it doesn't sort itself out overnight before the calculation.

vic_sf49

masonic said:

vic_sf49 said:

I shall wait impatiently, while they give the systems a good kick.

Mine is now available.

vic_sf49 said:

As an aside, how does that work with the tracker if they can't get your data? Hmm.

If by tracker, you mean the savings session calculations, there is some opportunity for them to attempt to pull missing data where the day is missed, but failing that they award people with missing data the average saved by each customer during the session, which is generally a small amount.

No, not related to the saving session, but it was while I was thinking about the lack of data, that made me think of the Octopus Tracker Tariff that I'm on.  

The prices change daily... so I'm guessing an average of usage and costs may happen at some point.

I could go in search of the t&cs, or save that for another day.

vic_sf49

razord said:

masonic said:

vic_sf49 said:

I do love it, when Octopus/Bright lag behind with your usage data each Tuesday, when it's over a Saving Session / in day adjustment.

Eagerly awaiting my data to be pulled through. This is the first day in a long time I've had any delays or issues.

Annoyingly, my smart meter has a WAN fault that started sometime yesterday (WAN light flashing every 0.75s rather than every 5s) so they won't get any data for me until that sorts itself out... annoyingly, Octopus use their customer average saving for users rather than a users average for a saving session, so this one might well have cost me ~£7 or so if it doesn't sort itself out overnight before the calculation.

Yep, it may have cost me some ££, but hey ho, that is life.

masonic

vic_sf49 said:

masonic said:

vic_sf49 said:

I shall wait impatiently, while they give the systems a good kick.

Mine is now available.

vic_sf49 said:

As an aside, how does that work with the tracker if they can't get your data? Hmm.

If by tracker, you mean the savings session calculations, there is some opportunity for them to attempt to pull missing data where the day is missed, but failing that they award people with missing data the average saved by each customer during the session, which is generally a small amount.

No, not related to the saving session, but it was while I was thinking about the lack of data, that made me think of the Octopus Tracker Tariff that I'm on.  

The prices change daily... so I'm guessing an average of usage and costs may happen at some point.

I could go in search of the t&cs, or save that for another day.

It's very rare that issues are so serious that it cannot be obtained at all, missing data can usually be manually pulled. The Tracker tariff is designed to work with dumb meters, so they estimate daily usage if need be. But if the data is still missing after a week, you can ask them to try to retrieve it (I haven't needed to do that for many months as they seem to do it automatically).

vic_sf49 said:

Yep, it may have cost me some ££, but hey ho, that is life.

There's a good chance they are just behind schedule processing the data (I'm used to getting mine much earlier in the day, usually before 8am), so it may still come through this evening. If not, it is a risk of the system. Makes me want to get hold of one of those Octopus Home Mini devices (assuming those readings are taken as official).

vic_sf49

Aha, Bright app has just updated with all of Tuesday's usage, so I'm sure Octopus will catch up at some point.

millie

masonic said:

vic_sf49 said:

I shall wait impatiently, while they give the systems a good kick.

Mine is now available.

vic_sf49 said:

As an aside, how does that work with the tracker if they can't get your data? Hmm.

If by tracker, you mean the savings session calculations, there is some opportunity for them to attempt to pull missing data where the day is missed, but failing that they award people with missing data the average saved by each customer during the session, which is generally a small amount.

Yes twice that has happened to me, the last time I got £1.74. The first time it was £1.55, I wasn’t impressed. My data has not appeared yet for both gas and electricity

vic_sf49

Octopus has just caught up with Tuesday's usage. Good good!