Pharmacy Dispensed Wrong Item

mum2one

:mad: :mad: :mad: :mad: :mad: :mad:

Thought Id get organised b4 xmas and get my prescription sorted, so visit to gp - usual repeat order plus drops for ear.

dropped off at Asda - delay - nothing new there, so came home, bless him my dad offered to get the prescription as he was going out, he handed the skip over confimed the address with the assistant.

Bear in mind ( use example name)

Miss jenny Jones

he brought package home, thought no more of it, open the bag only 1 item, thought he'd bben nice and put the others away and left the new item out, only on closer inspection the label was addressed

Mr John Jones -

Worst thing is the prescription was for pencillian which I am allergic to - very severe consequences - all over my medical records no pencillian-

I am absolutely seathing, this could of been very serious, I only didnt take it as I thought Im sure I was meant to have ear drops.

Apart from the store does anyone know who I can complain to, I dont mean to sound vendictive to anyone - but there are meant to be 2 checks done on an item dispensed before the person on the counter hands them out! x

the_tired_one

Inevitable - when you take it to the high street.

I dont trust anyone but my local pharmacy which are situated 2 doors away from my doctors surgery.

Any problems are easily reseolved that way personally, rather than the impersonal feel of an Asda or Tesco etc

CIS

It would only be checked by 2 people to ensure the correct dosage/drugs are made up for the order - once its in a bag and handed out then they should check the name on the label , if they don't then anyome could get handed the items.

Dumyat

not sure from your post what was mislabeled. it is not a dispenser error if the bottle was labelled correctly. two check the actual dispensing. the counter assistant must have handed over the wrong pack.
you can complain at the chemist, but if you are not happy with the outcome you can complain via your PCT.

alison99_2

This may be of some interest to you OP
http://www.howtocomplain.com/cgi-php/cat_info.php3?MajorID=9&MinorID=6

mum2one

dogrose wrote: »

not sure from your post what was mislabeled. it is not a dispenser error if the bottle was labelled correctly. two check the actual dispensing. the counter assistant must have handed over the wrong pack.
you can complain at the chemist, but if you are not happy with the outcome you can complain via your PCT.

Basically the label has same surname, different 1st name, wasMr instead off Miss. so was obviuously incorrectly dispensed by the phapmasist and the assistant ¬

Im allergic to pencillian, so obviuosly its my concern x

mum2one

An update, am going into the pharmacy this morning, but have also rang thee PCT trust- as you can imagine they were rather shocked, they have asdvised me to go to the pharmamcy 1st, (intended to do but wanted to notify them 1st) so will update later x

taxi97w

Sounds like they gave you someone else's prescription. I don't know but I would imagine that they are grouped by surname whilst awaiting collection.
I don't think they made an error with the prescription, just grabbed the wrong bag.

Yours should still be there.

vikingaero

My local pharmacy asks for the first line of your address to confirm rather than use names.

hollydays

come on op update us

mum2one

Its kicked off big time, been in contact with the PCT there now dealing with it as an offical complaint, the pharmacist is blaming the member of staff who gave out the item, but she was bit shocked when I politely pointed out that the bag had no pharmacy label on, so there argueing betweeen themselves.

The supermarket manager apologised then said its not our fault we have nothing to do with the pharmacy !!!! Yes I appriciate that the pharmacy is regulated differently to grocery side of the business but whilst its trading under the name of Asda, the staff are in uniform they are Asda employees.

He then offered to send me an apology letter with a voucher for my inconvience, and suggested as the matter had been brought to his attention it was sorted -- so said yes to letter, yes to voucher, but complaint stands, so were have to wait and see,

Best bit just got off the phone from the manager -would it be possible for them to come round to the house to discuss the matter!! I pointed that Im up to my neck in study as Im studying Law (passed my 1st yr of law at open uni), so no it would not be appropiate, That if necessary I will contact head office in a couple of days time to see if the matter had reached them.

But he did say that it has took most of the day for all the forms to be filled in as it has to go through everything start to finish, and I have to take into account xmasand new year.I know that, but as I pointed out that it was a potentially fatal mistake and I will not drop the matter and I intend to see it through.

All in the systems x