Pharmacy Dispensed Wrong Item

Sssssss

if you're studying law you should know if you accept the vouchers and letter then that's the end of the matter, you can't then also go to PCT.

if you want to be taken serioulsy then give the vouchers back and let PCT do their job.

Dumyat

I have recently been involved in a pharmacy error in a professional capacity. the case was reported to the PCT because of the nature of the error. The PCT informed the Royal Pharmaceutical Society and I had to speak with them directly about it.
I think with errors it is important to take heed of them and learn from them, but equally I dont approve of the blame/compensation culture we seem to cultivating.

Nicki

Sssssss wrote: »

if you're studying law you should know if you accept the vouchers and letter then that's the end of the matter, you can't then also go to PCT.

if you want to be taken serioulsy then give the vouchers back and let PCT do their job.

As a qualified lawyer, not just a first year student: rubbish!

Yes, if mum2one wants more compensation, she should not accept the vouchers. However, she's already said she doesn't want more (or indeed any) compensation for this.

The PCT has a duty to investigate any complaint where faulty procedures may put patients at risk, and they won't stop investigating the pharmacists procedure just because the patient who complained has been "bought off" (meant in the nicest way mum2one).

Stop having a go at mum2one just because she was given vouchers she didn't ask for. She's made it quite clear that compensation wasn't her motivation for complaining. Yes mistakes can and do happen, but if her complaint means procedures are tightened so that this particular mistake doesn't happen again, then good will have come of the whole thing. And if PCT thinks it's a storm in a teacup, then they will reject the complaint, but that doesn't mean it was wrong of mum2one to ask their advice about it in the first place.

caleo

lauranurse wrote: »

I have been given the wrong prescription a couple of times by my local pharmacy, which is quite shocking really, but have never thought to complain, just went back and got the mistake fixed. I should have complained though as these mistakes could be happenning to a lot of epople, and some vulnerable people may simply take the tablets they are given without checking them.

In my case, I have been given normal instead of slow release versions of my medication by the pharmacy, so they were effectively giving me an overdose!

I have had the same thing happen to me. I am on slow release, and they gave me the normal one. I realised because they were tablets and not capsules. I still had to check on the net though, and took them back the next day.

The pharmacist was very apologetic, and I just hope that he has learnt to be more careful! It is only because I have been on the meds for so long that I realised.

Nowadays most of the packaging is foreign too!!

Caleo