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Virgin Money Cash ISA transfer
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Did you escalate to the FOS after waiting 8 weeks, or decided to give VM time to resolve it?ForumUser7 said:
No - raised 12th July, with a handler since early December - still unresolved…intalex said:Anyone else had much luck with their complaint being dealt with by Virgin Money?
I wonder how many disjointed teams / systems they operate under the one brand
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Still with VM, I don’t really want to bother the FOS with it - imo they have more important things to deal with just now, like potentially unfair repossessions etc.intalex said:
Did you escalate to the FOS after waiting 8 weeks, or decided to give VM time to resolve it?ForumUser7 said:
No - raised 12th July, with a handler since early December - still unresolved…intalex said:Anyone else had much luck with their complaint being dealt with by Virgin Money?
I wonder how many disjointed teams / systems they operate under the one brandIf you want me to definitely see your reply, please tag me @forumuser7 Thank you.
N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.1 -
@intalex - good news, I've just heard back by letter this morning! Bad news, they've only addressed 20% of the complaint... the other points are no where to be seen...If you want me to definitely see your reply, please tag me @forumuser7 Thank you.
N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.1
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