Co-operative Refer a Friend Switching Offer £125 (Nov 2022)

clivep

Bridlington1 said:

I've just had a phone call from them. They said that I am not classed as a new customer as I closed my old account after they launched the £125 refer-a-friend scheme and am therefore ineligible for the £125 and that they would not overturn their decision. They are sending me a letter within the next 3-5 working days and have advised that if I am not happy with their decision I should contact the Financial Ombudsmen service.

My wife and I switched away from them in July 2021 but they failed to close our a/cs. We contacted them by chat and managed to get the a/cs closed on 10th November.

Earlier this month we took advantage of the offer with switches due to complete late Dec/early Jan. I wonder if they'll try and pull the same excuse for not paying out?

masonic

clivep said:

Bridlington1 said:

I've just had a phone call from them. They said that I am not classed as a new customer as I closed my old account after they launched the £125 refer-a-friend scheme and am therefore ineligible for the £125 and that they would not overturn their decision. They are sending me a letter within the next 3-5 working days and have advised that if I am not happy with their decision I should contact the Financial Ombudsmen service.

My wife and I switched away from them in July 2021 but they failed to close our a/cs. We contacted them by chat and managed to get the a/cs closed on 10th November.

Earlier this month we took advantage of the offer with switches due to complete late Dec/early Jan. I wonder if they'll try and pull the same excuse for not paying out?

If the switch out included an instruction for the accounts to be closed, then I would expect the initial claim to be rejected, but for them to uphold a complaint and pay out when you explain it was only a result of their error that you still technically held accounts.

youngretired

clivep said:

Bridlington1 said:

I've just had a phone call from them. They said that I am not classed as a new customer as I closed my old account after they launched the £125 refer-a-friend scheme and am therefore ineligible for the £125 and that they would not overturn their decision. They are sending me a letter within the next 3-5 working days and have advised that if I am not happy with their decision I should contact the Financial Ombudsmen service.

My wife and I switched away from them in July 2021 but they failed to close our a/cs. We contacted them by chat and managed to get the a/cs closed on 10th November.

Earlier this month we took advantage of the offer with switches due to complete late Dec/early Jan. I wonder if they'll try and pull the same excuse for not paying out?

Please let us know how your switch referrals go, as it appears that Co-op are changing their minds dependent on people querying why it's not been paid. First the email "you can only receive 1 referral payment" and then "you are not classed as a new customer".

fenwick458

any limit on the amount of people you can refer? has anybody on here referred more than one person and got the bonus?
I referred 3 people and the switches are set to happen around the new year(28th, 2nd and 7th) we haven't filled in any referral forms yet, if one person claiming multiple bonuses is a problem we can just all refer each other, but then again that may not work as they were all opened so close to each other.... they could say that number 2's account wasn't fully open at the time of referring number 3??

youngretired

Yes my husband referred me and my mum and received both OK.

grizzlegrizzle

I've received 3 x £125 referral bonuses. 

spaniel101

Slight glitch since our Switch 03/12/22.

1 Direct Debit due 04.12.22 failed - eventually taken from Co-op 2 days late on 06.12.22 (M&S cc).
They have promptly sent a letter dated 09.12.22  (3 days after it was taken) stating they have applied a £12 late payment fee ! 


I have contacted Co-op to alert them under the CASG and asked them to rectify this with M&S and to ensure no issues with credit reference file (although not necessarily needed for the foreseeable).


I have had a reply from the Co-op this morning;

" Thank you for your message.  I am really sorry to hear this.  Looking at the account I can see the M&S direct debit was set up on the account on the 29.11.22 and was active the company then did try and claim this on the 06.12.22 and this was then the direct payment to debit to them.

Kindest regards
******* "


I thought it was down to Co-op to rectify any failures of the switch or have I misunderstood ?   

(we haven't as yet phoned M&S)

WillPS

Probably worth phoning M&S Bank to explain but yes this is the receiving bank's responsibility under the CASG, if this was an issue caused by the switch.

spaniel101

WillPS said:

Probably worth phoning M&S Bank to explain but yes this is the receiving bank's responsibility under the CASG, if this was an issue caused by the switch.

Thanks WillPS.

We're happy to phone M&S, but I assumed it was Co-ops responsibility to rectify.   Absolutely due to the switch alone.  A large sum of funds were moved across to Co-op and never missed a payment to date.

StevenGude

Mine seems relatively straightforward 

Wife's however....
First off - no record of switch being applied for
Ages in the phone... set it up for 3rd Jan
Now got a message from them in a delayed response to her original secure message questioning when it would go through saying it doesn't even start until 3rd!!

Already submitted her referral form for 3rd Jan- does she need to fill another one in?