Co-operative Refer a Friend Switching Offer £125 (Nov 2022)

masonic

dcs34 said:

pfpf said:

applied on 6th with a switch date of 30th Nov. got a text today saying the switch can't be started as the account isn't open yet and to phone them once the account is open to arrange the switch.

the account isn't open as i had to send certified ID which i assume they'd have got yesterday or today. there i was thinking 24 days for the switch was a long time but ok at least there was loads of time.

has anyone has this situation and and then the need be to phone the switch through or will they pickup the switch automatically once new account opened?

i'm ok but my OH struggles with these types of phone calls. her switch is a day after mine so if they get the acount open by tomorrow maybe hers will progress.

thanks.

Same situation here. My plan was to wait for the account to open, get online access, and then request the switch via online banking (unless the offer is withdrawn - if so, get on the phone!).

I don't think you can request a switch via online banking (can you?), you'd need to phone them.

trient

masonic said:

dcs34 said:

pfpf said:

applied on 6th with a switch date of 30th Nov. got a text today saying the switch can't be started as the account isn't open yet and to phone them once the account is open to arrange the switch.

the account isn't open as i had to send certified ID which i assume they'd have got yesterday or today. there i was thinking 24 days for the switch was a long time but ok at least there was loads of time.

has anyone has this situation and and then the need be to phone the switch through or will they pickup the switch automatically once new account opened?

i'm ok but my OH struggles with these types of phone calls. her switch is a day after mine so if they get the acount open by tomorrow maybe hers will progress.

thanks.

Same situation here. My plan was to wait for the account to open, get online access, and then request the switch via online banking (unless the offer is withdrawn - if so, get on the phone!).

I don't think you can request a switch via online banking (can you?), you'd need to phone them.

Indeed. Spent 45 minutes until they picked up. 

soulsaver

trient said:

masonic said:

dcs34 said:

pfpf said:

applied on 6th with a switch date of 30th Nov. got a text today saying the switch can't be started as the account isn't open yet and to phone them once the account is open to arrange the switch.

the account isn't open as i had to send certified ID which i assume they'd have got yesterday or today. there i was thinking 24 days for the switch was a long time but ok at least there was loads of time.

has anyone has this situation and and then the need be to phone the switch through or will they pickup the switch automatically once new account opened?

i'm ok but my OH struggles with these types of phone calls. her switch is a day after mine so if they get the acount open by tomorrow maybe hers will progress.

thanks.

Same situation here. My plan was to wait for the account to open, get online access, and then request the switch via online banking (unless the offer is withdrawn - if so, get on the phone!).

I don't think you can request a switch via online banking (can you?), you'd need to phone them.

Indeed. Spent 45 minutes until they picked up. 

You could request the switch as part of the ac opening process.

pfpf

pfpf said:

applied on 6th with a switch date of 30th Nov. got a text today saying the switch can't be started as the account isn't open yet and to phone them once the account is open to arrange the switch.

the account isn't open as i had to send certified ID which i assume they'd have got yesterday or today. there i was thinking 24 days for the switch was a long time but ok at least there was loads of time.

SS, but then this..

soulsaver

pfpf said:

pfpf said:

applied on 6th with a switch date of 30th Nov. got a text today saying the switch can't be started as the account isn't open yet and to phone them once the account is open to arrange the switch.

the account isn't open as i had to send certified ID which i assume they'd have got yesterday or today. there i was thinking 24 days for the switch was a long time but ok at least there was loads of time.

SS, but then this..

soulsaver said:

trient said:

masonic said:

I don't think you can request a switch via online banking (can you?), you'd need to phone them.

Indeed. Spent 45 minutes until they picked up. 

You could request the switch as part of the ac opening process.

My comment above was in answer to this, "I don't think you can request a switch via online banking (can you?), you'd need to phone them."

masonic

soulsaver said:

pfpf said:

pfpf said:

applied on 6th with a switch date of 30th Nov. got a text today saying the switch can't be started as the account isn't open yet and to phone them once the account is open to arrange the switch.

the account isn't open as i had to send certified ID which i assume they'd have got yesterday or today. there i was thinking 24 days for the switch was a long time but ok at least there was loads of time.

SS, but then this..

soulsaver said:

trient said:

masonic said:

I don't think you can request a switch via online banking (can you?), you'd need to phone them.

Indeed. Spent 45 minutes until they picked up. 

You could request the switch as part of the ac opening process.

My comment above was in answer to this, "I don't think you can request a switch via online banking (can you?), you'd need to phone them."

...and that comment was in answer to this, "My plan was to wait for the account to open, get online access, and then request the switch via online banking". I think it would be unwise to apply for the account without applying to switch if you don't want to phone them, though phoning is the best way if you want the switch to be done quickly.

soulsaver

masonic said:

soulsaver said:

pfpf said:

pfpf said:

applied on 6th with a switch date of 30th Nov. got a text today saying the switch can't be started as the account isn't open yet and to phone them once the account is open to arrange the switch.

the account isn't open as i had to send certified ID which i assume they'd have got yesterday or today. there i was thinking 24 days for the switch was a long time but ok at least there was loads of time.

SS, but then this..

soulsaver said:

trient said:

masonic said:

I don't think you can request a switch via online banking (can you?), you'd need to phone them.

Indeed. Spent 45 minutes until they picked up. 

You could request the switch as part of the ac opening process.

My comment above was in answer to this, "I don't think you can request a switch via online banking (can you?), you'd need to phone them."

...and that comment was in answer to this, "My plan was to wait for the account to open, get online access, and then request the switch via online banking". I think it would be unwise to apply for the account without applying to switch if you don't want to phone them, though phoning is the best way if you want the switch to be done quickly.

Fabulous, glad we got that cleared up.

masonic

soulsaver said:

I'm aware of that now.. but the words to which you refer were hidden in the 'previous quotes' and gave a different the impression when viewed as is.

Strange, this is what I see:

dcs34

masonic said:

soulsaver said:

I'm aware of that now.. but the words to which you refer were hidden in the 'previous quotes' and gave a different the impression when viewed as is.

Strange, this is what I see:

Just to confuse the situation some more, I had requested a switch with the initial application - but timed out by the time the account was set-up.

If it's not possible to request online then I look forward to spending the weekend to the phone to them!

pfpf

my point was exactly the same as dcs34's experience. setup the switch as part of my signup, 24 days in advance, but coop so slow that that has "timed out" and have had a text to phone "once account open". poor show.