Spectos/Royal Mail Monitoring and Posting Panel

beanielou

Does anyone know how long they take to repond to a ticket? 
Thanks.

Money_Grabber13579

beanielou said:

Does anyone know how long they take to repond to a ticket? 
Thanks.

It used to be very quick but I sent one in on Sunday and I’m still waiting.

elsien

Mine from the 1st of April is still pending. 

Graceglow

I’ve got a ticket still pending from 30 March. They did send an email on Friday 31 March  to say they were receiving a high number of requests and there will be a delay in getting a response.

silvercar

kerri_gt said:

@Saetana i think ones are showing up for packages still due. I'm sure they'll tweak the timing eventually. I'm taking the view that as long as i know I'm up to date, that's what matters. 

Had my first book today, an author I've read in the past but not really my thing now.

Activity deff seems to be ramping up in April but scanning the QC and seeing the points add up feels more rewarding than Kantar and the QC is far easier than typing the R number and RFID in. Thumbs up from me so far.

I agree, other than the points for posting a sack at a post office is no more than posting a letter bundle at my nearest post box.

NBLondon

NBLondon said:

This package is flatter and wider than the ones Kantar used to use. so it was about 3mm too wide.  I've decided not to mangle it but will drop off at the PO later.  I will e-mail Spectos to suggest they change it.

Reply this morning:

Thank you for informing us about this.

We have informed the concerned team to revise the packaging.

Kind regards

Ronny

Your mailagents team

beanielou said:

Does anyone know how long they take to repond to a ticket? 
Thanks.

I used email rather than the app and got a next day response.

NBLondon

On the Kantar thread:

Saetana said:

bdark2755 said:

pallyman said:

The parcel situation with spectos has put me off joining as its a car journey for me so would be costing me if they kept on sending me a lot of parcels.

I’ve been with Spectos for a month now and have already had 4 sacks. Far more than I ever had with Kantar.

Complain to them and tell them they only stated one sack per month - that is too many, especially given they are much heavier than the Kantar sacks.

Maybe it depends on your area and how many panellists there are.   The master plan says "Send 100 Small Parcels per month".  My postcode sector is London SE so if there are 100 panellists we all get one a month; if yours is more rural and only has 50 panellists, you do 2 a month.   And if rural areas have fewer people willing to do parcels because they have to go further to a PO, those who do will get more.  Which will possibly lead to people dropping off the panel and spiralling down.

Could also be a temporary increase in a given area because there's been an issue.

HomingPigeon

Got 'Mother's Day on Coronation Street' book yesterday. I'm a Corrie fan so I'll look forward to reading it.

Notifications are still showing that I'm overdue to post a bundle from last October. I messaged them to tell them I was on holiday on that date, that I never received a bundle to post on that date, and that I'd informed them of my planned absence. They advised the system was facing some glitches and to just ignore the notification. Makes me think they are having quite a few hiccups to sort out. I guess some are more of a priority than others.

I'm enjoying seeing the points add up. I've already had one £25 voucher and it won't be long before my 2nd.

NBLondon

Today, Spectos sent me two bundles of LL  in the same envelope.  Since they are for the same week it makes sense but of course, I only get 25 points for reporting the arrival of both.  The app tells me to expect another for a date between the two - so will that be another Jiffy/DVD/mailbag?

That puts me over 2500 points for the second time since I started 

HonestJohn

NBLondon said:

Today, Spectos sent me two bundles in the same envelope.  Since they are for the same week it makes sense but of course, I only get 25 points for reporting the arrival of both - whereas this week I had 3 going out on Monday all sent separately at 25 points each.

Still - that puts me over 2500 for the second time since I started 

Points make prizes. I am really getting a lot to post now but parcels at their rate is disappointing. Worried that if people vote with their feet those remainig will be overburdoned.